Jack Brickey Expert

It will only remove them if the other person overwrote your’s.

I do not. But isn’t that what you want anyway, them to create a new ticket vs. comment? Again, it seems the best solution is to allow comment but use automation to respond/redirect them.

Yes I’m sure we have all experienced a funny if not embarrassing moment on one of these calls in our post pandemic work world. Here is one that comes to mind for me. prerequisite – it would help to appreciate this if you have seen the movie elf and are familiar with the scene with Miles Finch a.k.a. Peter Dinklage in the…

Hi Olga, well that certainly makes sense. And reporting on all three projects at a higher level for the executive should not be a problem. In fact what I would do is create a dashboard for these individuals and give them a nice pretty set of charts and high-level perspective. If you are not familiar with dashboards here is…

Thanks Dave. I would certainly report this to Atlassian support if you see it as it seems to be a bug if that’s the case.

Hi Barry, I haven’t tried this in a long time but may give it a shot in a little bit you may want to see if it works for you. use jira.permission.comment=denied in the resolved step. Please note that you also mentioned that you want to inform do use are attempting to comment to open a new ticket. The only way to do this is…

The only solution that does not require a license is anonymous access (open to internet) - make-a-space-public

Hi Olga, My first question would be why would you need three separate projects? If these issues are somehow related it seems to me that a single project would be the way to go. But then again I don’t pretend to understand your full requirements and needs. With that said you certainly could have separate projects and you…

I know this is an old post but thought I would inquire. Is it possible that this is a browser interop issue? Have you attempted to reproduce with other browsers?

Hi @dave.drexler , as I am working through cleaning out some old posts I came across your’s here. Are you still experiencing this? I did a quick check on my instance and I don’t seem to be able to reproduce this.

Hi @Michael Ries , I am working on cleaning up some old posts and came across yours. Are you still experiencing this? If not did you find the cause?

I wish there was a solution for this unfortunately it does not exist as yet.

You don’t need to speak with someone to start. Just go here - https://www.atlassian.com/try . Yes you can start with free and upgrade with a few simple clicks and a credit card.

There are a number of posts in the community that discuss the options. here is one discussion you might find useful - Adding-the-Time-tracking-screen-during-ticket-transition . The path forward depends on your situation. For example if your goal is to prevent the transition if the time Spent is is empty the a Condition…

Hi @[deleted] , To be clear when you complete a sprint the issues in the right most column are considered complete and will be used in all of the metrics/reports. If you are wanting to have those additional status considered to be done then they must be mapped to the right most column. Otherwise Jira considers all other…

Assuming you are using CMP, have you considered using a Condition or Validator?

To be clear you are saying that you have a custom email that you were trying to use for your service desk project, correct? The email is something like support.my domain.com and is a Microsoft exchange email? this certainly should work fine. Did you associate a Request Type with this email? Can you, or did you, try the…

Duplicate post 

I love so many Christmas movies, from the classics like It’s a Wonderful Life to the goofy like Elf and Jingle All The Way. Actually I just watched Polar Express which is a wonderful movie IMO. However, I would have to consider The Nightmare Before Christmas (which should be obvious given my avatar) to be my favorite.…

Hi @Adeline Chew , did you find the solution for this? I came across this post recently that may help you as well - Get-accountId-after-updating-account-using-PUT 

Hi @Tony Kiernan , I realize this is a rather old post but I am trying to go through and clean out some of the old stuff. Is this issue still happening? If so can you provide more details on what troubleshooting you’ve done? If the problem has subsided was there something you did to address it that you could share here?

I do not believe this is possible in new instances and at this time. That post is dated. I have flagged this post for an Atlassian team member to review/comment.

wait you want to use your personal MS email as the custom JSM email? that seems odd. The emails will still go into your inbox but if you do not read them then Jira should process.

While there is some customizations for Service Management this is not customizable in Jira Software cloud.

@Maciej Rozmiarek , Is this still an issue ? For this I think that you will need Atlassian support. I will flag the post in hopes that someone can have a look. You may wish to open an official support ticket with Atlassian support. be sure to use your paid product when opening the request since Free just puts you back to…

Assuming that your transitions to the Dan status from any other status have a post function to set the resolution then yes.

@Daniel Hnyk , that is odd I could have sworn that it was there previously. It might be worth raising a support ticket on this to get an official answer.

Consider editing the workflow and adding a temporary loop transition from done back into done or whatever you’re done status is. On that transition add a post function to set the resolution. Publish the workflow and then use bulk edit to transition all of the issues in the done status without resolution using this…

None that I’m aware of but you can scour the Community for any ideas.

@Dhiraj Kumar , I removed your reply from spam quarantine but edited your contact number. Given this is a public forum I was unsure that you would want to do that.