Jack Brickey Expert

If you are trying to change a page that has been converted to the new editor back to the old editor you might find this article of use - Change-to-your-content-is-in-your-hands 

You can create a page tree within a top level Meeting Notes page that will display the underlying individual meeting notes pages.

Glad to help!

Não, você está limitado a um único endereço personalizado. Você pode considerar manipuladores de e-mail addon, ex. JETI ou JEMH.

If you get stuck with the automation let me know. I can create a quick test.

I would refer you to the following: * Atlassian’s-Response-to-Log4j-CVE-2021-44228 * Atlassian Support - if the above does not resolve your issue. Note - you need to be he technical contact to submit a ticket

Here is the Automation docs around triggers including scheduled rule - jira-automation-triggers . There is a ton of good docs out there to explore. Running rules every 30m would be an option here. Use a condition to see if the issue was updated within your 40m window.

If the users have browse access to the Jira project then they should be able to see and open the Jira issues. Are you saying that is not the case? If the are not licensed as a Jira user and don’t have browse access then they will not be able to see/access the issue. 

Hi Tony, if you are still stuck & feel like you have already reviewed he Atlassian provided docs I would suggest you contact Atlassian Support directly. 

@Katrina Sarmiento , we’re you able to resolve with the re-fetch?

You can control anonymous access under Customer permissions, illustrated below. you need to disallow public access. Please note that if any project is open to public then they will be able to open an issue in those projects w/o logging in.

Try to add Re-fetch Issue data action prior to email…. Re-fetch issue data * Use smart values here: No Refreshes smart values with the latest field values. By default, the {{issue}} reference is not updated during rule execution, and contains the same values as when the rule originally triggered.

As @Brant Schroeder a suggested please try reproducing in another browser and report back.

This isn’t available OOTB. Did you come up with an app solution by chance?

Hi @Rehan , yes JWM is for business projects.

@Javier Bastante , Yes. Support for workflows by issue type is now supported

Oi @Ana Laura Melo , no Cloud você pode ter dois e-mails associados a um tipo de solicitação diferente. Você consegue isso usando o endereço fornecido pela Atlassian e criando um endereço personalizado.

It seems like a migration flaw. I would report to Atlassian Support to see if they are aware and have a solution.

@Mark Kobold , did you ever get this resolved? If not did you reach out to Atlassian Support?

Best of luck filling the position. Where is it located? Remote? Full time?

@GASPARICH, JENILEE , please see the results of my test. I set up a basic manual triggered rule an sent an email to the initiator. Below is my rule and below that the results. You will note the I used two different syntax (with and without space) in subject and body. The body was a copy/paste from your automation. As you…

Understand. Unfortunately that isn’t how JSM works. One thing I have done is to use Automation to pull data out of the body of emails to fill in the fields. However this requires a reliable email format. This works ok if the email comes from a reliable source like a software system but humans can’t be so reliable I’m…

Can you share your exact automation? 

@Prince Nyeche - ELFAPP , thanks for sharing. This looks quite interesting indeed. I’m looking forward to giving it a go.

Hi Chris. Currently I use the portal to present a form that customers can use to create tickets ensuring that the necessary data is collected. Each Request type can present a unique form. One thing that is currently rolling out is the integration of Proforma- New-form-builder-is-rolling-out-to-Jira-Service-Management .I…

Have you tried {{issue.duedate}} please see the automation docs - jira-smart-values-issues 

Yes me as well. I put it on before I even got it inside the house. 😀

For any app you are billed for the total users in you Jira instance. If you have 100 Jira users then you will pay for 100 app users as well. I hope that help clarify things.

Hi Susan, welcome to the community. rarely do I delete any issues. The only time I do this is when setting up a new project and I wish to remove test issues. Rather I simply close them with an appropriate resolution code.

It would be an interesting test to add this user as a single user to the permission for manage sprints. Also if this sprint is a multi-project sprint then that user must have manage sprints for each project.