Jack Brickey Expert

Hi @SunFlower ,我想这个问题已经解决了？如果没有，请详细说明这里的情况。

This may not be supported in mobile. I would report to Atlassian Support to see if it is supported. There may already be a suggestion for this at jira.atlassian.com 

Hi @Sigrid Schoepel , are you saying that the Jira issue displayed in Confluence using the new editor/tables does not show the correct "status". If so are you still experiencing this? I am unable to reproduce. My issues display the status accurately. If you are having this issue please report to Atlassian Support.

Cloud is simply priced per user once you get above Free (<=10 for JSW or 3 for JSM)). Please refer to Atlassian's pricing here - https://www.atlassian.com/software/jira/pricing the above link is for JSW and you can enter the number of users you need for a quote. You can do similar for the other products in their associated…

Hi @Malin Rathjen , please refer to this article - Confluence-archive-pages I think it does a good job of explaining the feature and "accessibility" details.

Hi @[deleted] , here is an earlier post I was involved in for similar request. Automation-Copy-latest-due-date-value-from-stories-to-epic the key smart value to leverage is ... {{issue.subtasks.Due date.max}}

It is hard to say exactly what the issue may be here. I have never experienced an issue where some of the issues were imported. I would look at one that is imported versus one that is not in your CSV file to see if there's something different. Also do you receive errors when you do the import? Finally are you importing…

Hi Sari, Request Participants is a field used not in JSM projects and it is there by default. You posted in JSW collection so unsure which application you are working with here. I suspect what you should be doing is to add yourself as a Watcher which is similar to the RP field. Watcher is used for licensed users to follow…

I would likely recommend both if you plan to also support those products for the developed customer post development which is usually the case. The idea here is JSM is the product used to interface with customers and JSW is used for development. Now if you won't support the customers then skip JSM and accept feature…

yep. waiting to see it myself. @Stefanie Sullivan , you might wish to request upgrade to see if that could occur sooner.

I don't know of any Cloud related addon and certainly not OOTB.

Hi Kerri, For what it is worth I would not close the JSM issue. Consider setting to a 'hold' or 'development' status instead. Use Automation to update the JSM issue. With that said, you can add a public comment to a closed issue.

Hi Gail, That is odd for sure. I don't know why it would be an issue related to repurchasing. If this is still happening I would definitely recommend reaching out to Atlassian support and having them take a look.

thanks for chiming in here Nic! it continues to be a busy day for me so getting back to posts is challenging. 

it seems it is not recoverable then. strange. there are browser extensions that save browser input you might wish to consider for future.

Hi @NadiaV , welcome to the community. The reporter is automatically defaulted to the person entering the information on the form. Regarding the issue type, It should exist on the create screen. Please share a bit more information about your situation. Maybe some screenshots would help. Are you using a team managed project…

i certainly understand where you are coming from Scott. when you compare CMP and TMP are there are similarities they are quite different implementations. However I think that is by design. Not saying that is good or bad. I think it has its place and some businesses but in other businesses simply leveraging one or the other…

Hi @Nicolas Dougall , are you able to reproduce this issue still? If you have permissions to view the space that you're trying to access it should be searchable from Jira. I am not able to reproduce this issue. If you can please let me know let's see if we can troubleshoot.

Hi @Patrick Cleary , I realize this is an old post and suspect you’ve already made your decision and taking the necessary actions. However in my efforts to help clean up old posts to ensure they don’t remain unanswered I thought I would provide some input for future searches. A good resource to start with when making the…

Hi @Vruti Thakkar , welcome to the community. When you create request types you can edit much of the information. If you go to project settings - request types and click on one of your existing request types the select request form you should see something like below.

Oops. Misread the question… indeed JSM is quite different… * queues - used by agents to address customer issues * Customers - free ‘users’ with limited access to the application: email communication, portal access * SLAs - allow you to Track how the team is doing relative to defined SLA rules * Approval process built in…

Ahhhh, I totally misread the question. I read as JWM not JSM. 😞 thanks for addressing this @Vishwas 

Hi @Luiz Rosa , Você ainda está tendo um problema com a importação? Em caso afirmativo, você pode fornecer mais detalhes sobre exatamente o que está tentando fazer e o que está acontecendo?

If you have any questions about the automation as you begin to build it out please don’t hesitate to come back here and share where you might be stuck.

Hi @Marcel Rocha , Eu não tentei importar problemas e reter dados de sprint para ser honesto. Dito isso, não seria possível importar os problemas sem o sprint e depois abordar essa pós-importação? Meus pensamentos aqui são que você poderia realmente usar o campo Rótulo para especificar o sprint de sua outra plataforma,…

Hi @mohan_pawar , welcome to the community. To be able to better assess what is going on I would like to see your SLA configuration. You should look at what causes the SLA to stop and understand what is it about the auto-close that does not meet that configuration rule.

Hi @jvandermolen , welcome to the community. We will likely find a lot of posts out there that exist discussing this very topic so you might want to search for other input as well. With that said here is a couple of points: * The biggest difference is that JSW Provides for agile software development tools. This includes…

I would leverage the 2-dimensional gadget for this on a dashboard. Use the Assignee as the y-axis and status as x-axis. Build your associated filter to meet your needs, for example… project = xxx and created >= startofmonth() or resolutiondate >= start of month You will want to modify to derive the results you want.

Yes very good point Nic. That was in my thought process when writing my response but failed to include. I questioned the ability to do so if he could not log in as admin.

@Chris Addison , I recommend you use the in-app feedback link to share your thoughts directly with Atlassian.