Jack Brickey Expert

You should be able to mention any users that are part of the project (have browse permissions). Are you not seeing any users if you start typing? Try typing the name of assignee.

Hi @Jim Reynolds , The image above is simply informational and will be shown for any site admin. Can you be more specific or provide examples of where you are getting permission denied when trying to use the product?

If you look in the email log do you see the emails resulting in a failure? If so what is the reason indicated for the failure? If not then are you using the default email or a custom email?

Hi @[deleted] , Automation requires an event to trigger on. Unfortunately "viewing" does not create an event. maybe consider if the user assigns the issue to themself == status change? 

Priority is a global field so changing the default applies to all issues in all projects. But you can use Automation to achieve your goal.... trigger - issue created condition - field condition type = bug action - edit issue set priority

no I meant the original sender is maintained which it seems to be the case. So the original sender is recorded as the Reporter of the issue, correct? If so then automation would be something like this... trigger - issue created condition - if/else block inspecting reporter (issue field condition Reporter = xxxxx) action -…

well that is where the messy bit comes into play. You could export to excel and use it group and sum. If you must do in Jira then maybe use Parent-Child solution then automation to update the Parent (sum of all parts) ever time the child value is updated. in short there isnt a clean solution to your goal OOTB.

Jira provides only one "single-select" custom field. You would create a new custom field of this type and add in all of the values that you want to be able to choose from.

@Peter Preston , First let me state that this was one of the best presentations on new functionality that I've seen in a long time. Your ability to present the the capabilities of this functionality we're really top-notch. So thanks for that! Secondly, I am impressed by this new capability and excited about how I might be…

can you share a report? I suspect that the SLA is discounting the weekends correctly. Maybe it is simply an interpretation of the report since the weekend will still display in the report.

Do the from emails resolve to the Reporter or in some manner captured in the created issue? If so then you should be able to use Automation to assign them based upon that info.

Also, try a different browser just for grins.

Hi Rebecca, I can't say for sure what is going on here. My only suggestion would be to work with your admin and have them go into user management, find your user account and issue the prompt to reset password. Again that should send you a link and request that you change your password. If this isn't working for some reason…

Have a look at Issue Security Schemes.

Two things I would try: * clear your cache and history completely * check for update on browser and check your teammate's browser version 

Hi @[deleted] , I realize this is an old post but I wanted to check in to see if you were still experiencing this issue and if so maybe you could explain a bit more about what's going on so that I might assist. I haven't seen this specific issue happen with the TOC.

The expand macros or independent so expanding or contracting one will not influence the others.

Hi @Martin Vano , did you find a solution? Are you trying to basically paste the url as plain text? I am not where I can try this at the moment but will later today. I wonder if you can use control + shift + V or cmd + shift + V.

Great! The only challenge with this or at least one key challenge is that if any changes are made or alterations are made to the form for the day the past and then the automation could easily fail.

Hi @yakirari , have you tried the following: * Check multiple projects to see if they all are behaving the same way * Check different browsers or clear the cache on your current browser * Click on issues link in the side bar

No. You cannot use a form in an email. JSM would convert the body to plain text. The subject becomes the Summary and body the Description. Now you may be able to leverage Automation to search the description for info that can be used to populate custom fields.

Unfortunately you cannot require the Comment. Here is an old post discussing an option to use a custom field that might work for you - How-can-I-make-a-comment-required-on-transition-in-customer-portal 

Yep...frustrating that it has not been addressed. 😕

Hi @Jens Krøyer , there is an open suggestion (JSDCLOUD-2044 )that is under consideration to provide a full threaded comment response. Currently, for one project I have this same requirement and I have to leverage a third-party app to achieve this. Are use JETI and you can also consider JEMH or other 3rd-part email handler.

You will need to reach out to Atlassian Support for such a concern. However, while "atlassian.com is, I do not believe that "automation.atlassian.com" is their domain.

There is no means of restarting a cloud instance and I'm unsure how that would help hear exactly. However, if you believe you are having issues with your cloud instance then you can reach out to Atlassian support directly.

Hi @Chukwudi Frank Ugwulali , welcome to the community. Projects don't have a status and you can't query for such. However, maybe you could use the category field that exist in projects? That field, can contain whatever you would like and when viewing all projects you can sort by that category. So for example, you could…

While there is an Audit log under settings > administration > audit log, I am pretty sure that and permissions change to a page is not logged. I did a quick test just now and confirmed this.

You should be careful with the checkbox depending on the details of your automation you could end up duplicating your actions unnecessarily. Did you look at the details of the log if so could you share it here?

Hi @Asma Jazayeri , welcome to the community. Issues don't belong to boards they are only displayed on a board based on the boards filter criteria. If you understand what the boards filter is then you can set the necessary parameters of the issue search and appears on the desired Board. Does this make sense? as an example…