Jack Brickey Expert

@Shani Michaeli , if you are using CMP projects then in your project go to project settings – notifications. In the notification scheme have a look at the various events and which groups or roles would receive the notification. Finally within the administration section for your instance under user management and groups you…

Hi @jay.vergara , I certainly Understand your frustration. TMP projects certainly have their pros and cons. I know that Atlassian is working on implementing TMP for Advanced Roadmaps but I have no clue as to win that might come out. One option would be to migrate all of your TMP projects over to CMP. However this is not a…

Hi @Sean Stokke , this doesn't sound right. I wonder if something is changing the priority after the fact such as automation. The default priority is the default priority no matter where you create the issue from. Could you please check the history tab for one of those issues created where the priority is medium and…

Hi @IT Services , I'm not quite sure what you're looking for that is different than what if they are by default. If you want the customer to be notified when their email has created an issue just ensure that Customer notifications has Issue created enabled.

If you 'once' were the assignee but now are not.... assignee = currentuser() OR assignee was currentuser()

ah now I see what you are getting at. I know in CMP in the backlog view, which is what I often use to add issues to epic, I can view the Epic panel. If I set the Epic Status to Done it disappears from the panel. Now you mention that this is solved in Jira cloud but isn't that your platform, according to your tags? This…

Alexey, a couple of clarifying points: * to be clear here, in your workflow "Done" is not a status. In the most recent image "Done" is the Resolution you chose for the "Resolved" Status. * I think you need to be setting the Resolution on the transition to "Closed" not "resolved" since "Closed" is the final status in your…

It isn't possible to restrict a field. You can use Issue Security Schemes to restrict at the Issuetype level. If a user has browse permissions then the will be able to see all exposed fields on the screen.

So for #1 you can certainly create a project that has unique "issuetypes" and you can create screen schemes that define the fields for each issuetype. For #2 you can define required fields but I still do not understand "with the choice of one of the values from the project described above". Just to restate my previous…

So I want to be clear here. Are you using Jira software or Jira service management? i'm not exactly sure what you mean by whether clients within a group would be able to see each other. Are you asking if members of Group A could see issues of Group B? you go on to convey that you want the issues opened by client A to be…

Hi @Сергей Кутарев , i'm sorry but I do not understand what you're asking for here. What do you mean by having the custom field take values from a project? If you have a custom field of type singles select or similar then you define those values statically under the admin- issues - custom fields screen.

Se for um administrador do sistema, basta acessar os detalhes do usuário em administração - gerenciamento de usuários e removê-los da função. Se for um administrador da Org, o administrador atual da Org precisa adicionar um novo administrador da Org antes de remover o atual.

No I do not know of any means of disabling this. I'm trying to understand why you would want to do that though. I'm sure you have your reasons just trying to understand that.

BTW, an issue that has the resolution will look similar to below where there is a green check mark and the resolution value.

No Resolved and Closed are Statuses. The Resolution field allows you to qualify your 'done status'. For example, using your workflow as an example when you transition the issue to closed, the final done status in your workflow, then you could and should choose a resolution, e.g. one of these: Done, Wont't do, Cannot…

Hi @Iresh Rupasinghe , If you wish to implement a TSM project then you would need to add JSM which is a separate application.

CMP = company managed project vs. TMP = team managed project so you need to add components to your current automation... branch - for current created issue action transition issue to xxx status

Hi @Ann Marie Guinan , so while JSM has the concept of Organization which can be used to group customers, JSW does not. Assuming these clients are licensed Jira users you can, as an system admin, create groups and add your clients. Is this what you are looking for?

I do not see the Resolution field set in the images. I do see the status moved to closed. With that said I don't know that the resolution is required for satisfaction to be sent but that is my theory.

I assume we are talking CMP here? If so the columns are defined be status(es) so you achieve the desired by transitioning to the status that is mapped to the desired column. Ultimately following your clone you need to transition the issue.

Unfortunately JQL OOTB cannot accomplish this -( JRACLOUD-20727 - Add ability to compare date fields using JQL ) which would be needed to compare due date to resolved date. There are solutions for example: * scriptrunner addon * create a custom field "met duedate" , true/false and use Automation to compare the dates and…

I can offer this marketplace search result - https://marketplace.atlassian.com/search?query=Dashboard%20dynamic%20filters 

OOTB you don't get dynamic filtering. You would need to look at an addon app or connect to PowerBI.

please contact https://support.atlassian.com/contact/#/ 

that is Automation for Jira which is currently at Version 7.4.0•Jira Server 7.7.0 - 8.21.1, Released: Oct 26th 2021

are you setting resolution when moved to closed?

yes. it will happen on monthly billing cycle. so if you switch back to standard mid month then you will be charged for standard at the next billing cycle.

I'm not sure how this would work. There is no form import/export function. Forms is now fully integrated into you Jira instance.

Can you check if the Resolution is set on issues when resolved?

Hi @Alexey Kozlov , I have never observed the survey not being sent. can you explain how you are testing exactly, e.g. portal, email?