Jack Brickey Expert

Your best bet, AFAIK, would be to use the APIs and develop your own portal integrated into your website. You could check the marketplace for possible solutions but I am not aware of any such solution. I would love to have this solution too. here are a few open suggestions you may wish to vote/watch... JSDCLOUD-630 - SSO…

Ah...that is an important bit of info. I do not believe Automation will support inspecting a form field unless that field is associated to an actual Jira custom field.

I don't have an example of a check box because I haven't even use that in sometime. However I'll provide something that should work for your checkbox is an example. It should be fairly straightforward. * Choose the if/else condition * choose Issue field condition * choose your custom checkbox field * choose equals in the…

"Realized by" is not a default issue link type. It must have been added by an admin to satisfy a request by someone. To understand the exact reason you should seek out your admin to discuss. Regarding the default types here is a previous interpretation I provided. these seem self-explanatory so I hope my input doesn’t…

Hi @Rustam Piriyev , welcome to the community. So are you asking how to set up automation to add a label according to the value in a Checkbox custom field? Assuming so then you should be able to accomplish this by using an If/Else condition block... Trigger - issue created condition - if/else check for each value in…

Assuming your users are considered "Customers" in your JSM project you should consider adding the Widget to website. What you ideally are looking for is an SSO solution for your customers and while Atlassian Access works for internal Jira users it does not for Customers, unless something has changed there.

Please consider accepting the answer above if this solved your issue.

@David Lekishvili , legacy Automation only exists in JSM CMP projects that were created pre-integration of A4J. project settings > automation > legacy Automation 

Indeed their are some old ones out there but there are a lot that are resolved too in my experience. Regardless I do find the feedback channel is more effective than old community posts as they are not actively monitored by Atlassian PMs.

Thanks. To be clear on #3 are the users actually added to Jira? Can you go to admin > user management and see if the users show there? If not can you try to add the user in the user management area. If that works the go back to your project and add the user to your project.

What type of field is your custom field? Not all field types would be supported.

@Rob Horan , maybe reach out to Atlassian via Feedback.

Can we back up here and take a fresh look? You stated "I'm unable to invite any user to my new project by email". * So it appears you are using a TMP project and adding users via the Project settings > Access screen. Correct? * Is the user preexisting and you are simply trying to add them to your project? Or are you trying…

Hi Lisa, Do you mean a quick filter on a board? If so quick filters are based on a JQL filter. You can't have a quick filter on the board with a drop-down option. You would have to create a quick filter for each option. If I am misunderstanding your request please let me know.

in cloud we have "other". Is this not available in Server?

one question - what is significant about "the last three"? The only reason I ask is that if, for instance, you could leverage a date rather than the number of issues then you could work a date into your JQL.

You need the admin to inspect the Automation rules.

Are you on Free tier? if so the Community is your source for help.

Are you using Automation for Jira or something else? If A4J it would look something like this.., Trigger – issue transitioned Condition –issue field condition to check the value of the field you're interested in Action - assign issue

Which checklist app are you using? I use Issue Checklist Pro which allows me to set a default checklist based on issue type. I'm wondering if your app allows you to do the same. If so that might be the right solution?

Hi Ana, Unfortunately you can't do much with release notes as far as customization goes. Of course once you generate the release notes you can manually edit them but I doubt that's the answer you wanted.

Hi @joemallion , I don't suppose you saw this post during your search? How-to-make-a-rule-that-triggers-an-action-when-a-user-is-mentioned

Hi @Neta , welcome to the community. See if this article helps you - connect-to-g-suite 

There aren't owners of addons. A system admin is required to install addons. The logs should indicate the user that installed I think. However, it would help to know when it was installed in order to search the logs. Check with a system admin to research.

Some templates in Cloud have these by default. If you do not have them you can certainly add as a system admin.

If you are not the admin then please contact them and discuss this.

If your personal email is not a user then if the project is public then you should be added as a user and set as reporter. If the project is not public and the email is not a registered user then the issue creation would fail.

Are you using the Widget to open an issue or are you just sending from your email. I don't understand how "Jira Service Management Widget" is set as the reporter. Maybe some automation rule. Could you check that? Also is your work email being added as a watcher or request participant when the issue is created.

Hi @Hari , welcome to the Community. Jira uses "issue" as the generic term to represent any issue/ticket created. You can have many "types" of issues, e.g. Bug, Story, Task, Epic, Feature, etc... this allows you to create a solution that fits your needs because you can define any type you wish.

You will need to speak with another site admin about this.