Jack Brickey Expert

This depends on how you identify change management and exactly what controls you want in place. I have one workflow for a few projects that looks like below. We meet biweekly to review new request, changes for approval.

You cannot recover unfortunately. You should remove the ability to delete issues from all but a single Org admin IMO,

Like the Zoom meetings integration with Jira. Hoping to see the same for Teams.

So in your original images you show that the two users are both in the Jira-service-management group. However, that group is not associated with any of the permissions. That's aside let me ask if both of these users are listed as agents in the project in question? Also are there any issue security scheme employed here?

Hi @Hannah Mintek , sure sorry you are having issues described. I have not experienced such issues personally. My best guess would be someone removing what another was adding. Below are the only options I am aware of to potentially locate/recover. * check drafts - this only applies if you have not published a page. Click…

No worries! So TMP doesn't have that ability...yet. It does provide other unique options like images on cards.

Hi @Julian Reichle , first if you are talking about interacting with the customer I would look toward Jira Service Management rather than Jira Software or Jira Work Management. With that said, I'm not sure JSM would be the best choice to provide #1 or #2. Both of those are better suited for a CRM solution. There are ways…

Those are only available on certain project/board types. Specifically, CMP Software projects. In those projects you can edit the board by clicking on the ellipses and selecting board settings then card colors. Within that view you can choose how to provide the color bar in the cards such as my priority. If you create a…

You mention "to run when a ticket is created by a specific user" but that isn't what either image projects... trigger - issue created condition - reporter = xxx action - ???

Could you please share audit log details?

I love that movie! Man it is so hard to pick a single day. I, like so many others, have had some amazing days in my life. I guess the one that comes up immediately in my mind would be my wedding day. My wife and I had a very small family & friends wedding in a beautiful location in North Carolina. It was a wonderful fall…

Great post @Andy Gladstone . I actually took the outage as an opportunity for me step back and assess what my IT team and in fact the entire company needs to consider when looking at deploying any software solution on-prem or SaaS. As a member of the executive team for my company I am involved in our BCP (Business…

Absolutely! Please be sure to click except answer yes my answer resolved your issue.

yep. customers get access to KB articles normally. That was to my point on limited access.

Hi @Dana Vink , I can give you some guidance on how to assess the issue. First a question - is the user getting an email notification? If not ... * Go to Project settings > Notifications * Check the users/groups/roles that get notified for Issue assigned Regarding the app, what app is he using? Your post is tagged as a…

Customers are "users" just as Agents are "users" However, Customers are not paid licenses. They are free. As free users they have more limited access to the products of course.

@Stephen C Hauer , any update here? Does my last response help?

There is a limit on what you can really do regarding restricting linking based on status. It comes down to modifying the properties forgiven status. However, doing this for specific issue types is going to be limited. While you can have a dedicated workflow for giving issue type I am not sure how you could restrict…

All data will be updated. When you use the same query and fields.

Oh, I think I see. So you won't have labels in columns if there is but a single status mapped to the column. The labels are there if you have more than one status in a column so that when you drag and drop a card you know which status you're dropping it into. With that said I'm unsure what you had before and where are you…

You need to drag statuses to the columns. Board setting > columns

The best (?) solution is to have your users create a unique avatar. They can edit what is displayed in their avatar including the letters. They go click on their avatar select profile and then manage account.

That sure is an odd issue but it is Software and odd issues can occur for sure. Please keep us posted here with any resolution.

There isn't a means of adding the organization members to request participants automatically AFAIK. The one customer notification setting "organization added" will notify the customers in the event of a new issue being raised but the must opt in to be added for future updates. there is the following open suggestion you…

Hi @Igor A , sorry you are experiencing issues. Regarding the wait time for response it depends on the priority of your issue and Tier. Here is the advertised support info - atlassian-support-offerings now regarding your specific issue, it seems quite odd. At least I have never seen a crash with error when a user accesses…

thanks. please keep this thread updated if you don't mind.

You can use built in Automation assuming you are on cloud. Basically... Trigger - scheduled (daily?) Condition - use the JQL condition such that any that meet the criteria would proceed to the action Action - transition issue

Note, FWIW, I have never seen such an issue using the default email or custom email for that matter.

If you see multiple logs then it is likely some 'system' is sending them. Have you tried to create and use a custom email? If you do and that works then I would contact Atlassian support to have them check on their side if there is some email echo.

Hi @Dennis Schneider , welcome to the Community. So when you view logs are you seeing multiple incoming emails? if so then the next step is to assess where they are originating from. If however, you are seeing a single email but multiple issues then I would check automation to rule out anything odd there.