Jack Brickey Expert

@Sam Zepeda , welcome to the community. quick question, is this Jira or Jira Service Management report? If JSM those reports are generally not extendable to Dashboards. 

Hi Dawn, welcome to the community. I don't understand the concept of having a single organization and four different projects. The reason for this is that any customer within an organization can share with any other customer in the organization. I assume you want to keep your individual clients separate. Assuming this is…

Ah, I see. While I haven't tried it yet I don't expect that will work either. Fundamentally, I don't believe that the account ID associated with the team is resolved to the list of team members. If you note when you do an at team mention in a comment it will show a link with the team name and then resolve all of the team…

@[deleted] , FWIW I replicated your rule and tested it successfully in my instance. I had a test epic with two stories. I closed the first story and verified that the rule exited on the condition that all associated stories were done. I then transitioned the second story to done and the epic was transition to done by the…

Hmmm, it doesn't provide a reason?

Another thought just occurred to me. What if you were to add the system users into a different organization ?

I’m not following you on adding a variable could you explain further?

So I assume that your systems are configured as customers just like real people customers, correct? assuming so one option would be to use Automation something like this … trigger - issue created Condition – email channel Condition - check that reporter is one of the system users action - add label if that is an option you…

Hi @Andra Vilcea , welcome to the community. So I haven't tried mentioning teams before, only users. I just spent a few minutes trying to figure it out but was unsuccessful. I thought I would share my results in case it helps you or others figure it out. It may not be possible as yet. Or maybe I'm doing something wrong. So…

Could you explain this further. I don't understand what it means to sync a user from one product to the other. Note that once you add the user to your instance the same user is available for all products on the same instance. You can give a user access to both Confluence and Jira if that is desired.

Hi @[deleted] , welcome to the Community. First I wanted to clarify that in TMP (next-gen) there is not an Epic link that is unique to CMP (classic). That aside, could you share the audit log here?

Can you share your SLA rules?

where do you record actual story points?

Hi Dean, welcome to the community. For your first query unfortunately you cannot easily achieve that. The one option you could consider, though a bit of a hack, would be to use automation and add a label to the parent as soon as the first sub task was added. This would allow you to query for any stories with that label. Of…

Thanks that was my guess. Unfortunately you cannot edit linked issues in bulk using Bulk change. I have read where others have used CSV import to accomplish this. There may be an addon that would help. Actually I just looked and found this - bulk-linker-server 

Hi @Anna Konieczna , I do not understand your question. What is "massive bulk" ?

I do find it odd that Free doesn't have reports what type of project is this? I will try to log into my free instance and check it out. Can you share a screenshot of your project including side bar.

With free version all users are system admins I think.

Unfortunately the only way to reopen the sprint that I am aware of is through the reports menu. I am unsure if reports is not available on free or not but according to your post it looks like it is not available.

I have pinged others to see if they can assist. Hopefully someone will chime in today.

Premium is a tier of Jira above Standard. It costs more but also offers more including insights. there are also addons that allow you to create customer profiles which may work better for your use case. Check out the marketplace.

You might consider writing an article. These, written well, can really assist folks. 

If filling in the fields after the issue is created consider Automation. There are a number of examples in the Community of similar automation rules if this would work for you. It is pretty straightforward.

Hi @Jaqueline Daza , there isn't a way to replace the email with phone number. The email is used to not only identify the user but also for sending notifications. If you wanted to capture the phone for the customers you should be able to do this with Premium and Insights.

😞 that second link takes you to all available documentation. Hopefully there is something in there to assist.

Yes I recall those days.

@Kristján Geir Mathiesen , I enjoyed your article. I'm on a small cloud instance and even I have to deal with an over abundance of filters. Filters typically just hang around and nobody ever deletes them. I haven't really thought about limiting who can share filters but that is a nice idea and I may implement. I use a…

You can find all Automation documentation here - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ 

Hi @Jason Coan , see if this helps you - jira-smart-values-insight 

Or if you don't want to save it just copy and paste into the advanced issue search.