Jack Brickey Expert

Do you have the project as Open or only customers added by agents?

If you are the Org admin contact Atlassian support. If not please contact your admin. The Community cannot assist with password issues.

Hi @Jason M_ , I have not experienced any issue of late. Regardless, I would report to Atlassian Support to have them check logs.

* WFH (semi-retired) * 20m (i'm slow) * Answering Community posts over coffee

I have to assume that this problem as long since disappeared

Old post...new answer... Try using Automation.

Please check out the Atlassian partner site - https://www.atlassian.com/partners

Old question. And likely an old problem as this is no longer the case.

That is correct. You cannot drag and drop issues between versions. You could do a bulk edit operation.

I recommend having a JSW project per product in this case.

@Gabriel Rangel , not to my knowledge.

Hi @Steven Johnson , I am not familiar with the "work item type label". Would it be possible to share a screenshot to what you are referring?

Please try the following.... * navigate to advanced issue search by clicking into the search bar where you will see this option. * In the JQL box enter the JQL that results in all issues you wish to export, for example - project = abc. Where abc is your project * Click on the export icon and select the option for CSV with…

try using the user ID instead of the name. For example Status changed from "in progress" to "done" BY 557058:979cf2b0-bbaa-4ca8-9dfe-795e2144a628 you can get the ID by entering "assignee = 'user name'" and it will/should convert in the search window.

Hi @Dąbrowski Damian , what do you mean by "with ID...". You can certainly export issues to CSV or Excel and include the Issuekey as well as any other field from the Advanced issue search. Can you restate your goal?

Hi Sean, feel free to share a screenshot of what you see. 

When you export any user field will be the user ID. This is part of GDPR adherence. Ne option is to leverage the APIs to export to CSV. I believe there are some Community post on this.

Hi @Mohamed Saad Taha , it will look something like "Approvals[Approvals]" = approved() and status changed FROM "Waiting for approval" to "in progress" by "Fred" Edit to reflect your statuses and replace Fred with the certain person. 

Hi @Yaniv L , no this is not possible. There may be an after-market solutions in the Marketplace.

Hi @Andrea Robbins , not directly thru the feature unless they were to specially include. I know when the latest UI was being added and controlled via feature but they did have a specific feedback link. I would suggest using the generic feedback link within the app to provide your comments.

Hi @Atem Ammar , welcome to the community. If a user needs access to the application in Jira then they must have a license. Now with Jira Service Management you can have free customer accounts. GSM provides a portal where the customers can create or view their requests.

Hi @paul_creedy , I assume you mean the below Product Categorization? Assuming so that is not exposed in Automation to my knowledge. You mention you can find IF for trigger? What are you referring to? Are you saying there is a trigger for Product category? The other thing that seems a bit off here is that you are trying to…

Hi @Marigona Uka , Welcome to the community. actual cost details aside, yes Access is a different product than JSM. As such we will need to pay for both according to the pricing laid out on Atlassian's website. note that I am unsure where you're seeing the figures of that you're seeing. If I navigate to the pricing page in…

That makes sense. So the answer is that Juul will need different filters for his dashboards.

Also be sure to ask your administrator if any changes have been made. It would be interesting to see if others are experiencing the same problem. If not and you have the same domain in your email then it is unlikely to be a blocked email but rather something unique about your user set up.

Please note that you will need to replace the "OS" with your desired value.

Hi @Mike Monk , I am a bit perplexed why you can't achieve what you show based upon this article but I too could not. however try using this JSON instead... { "update": { "components" : [ { "add": { "name":"OS"} } ] } }

Hi @Crystal Rouse , are you using Forms in project settings? If so when you add or edit a field you should see something like below. Note I am on Cloud so things are indeed different.

@Andrey Olontsev , Добро пожаловать в сообщество. Если вы на премиум-классе, вы можете использовать расширенные дорожные карты. Я не уверен, что именно это то, что вы ищете.

Hi @Simone Rossi , a couple of questions. Are you on Free, Standard or Premium? Are you the administrator of your instance? If not have you or can you check with them to see if any changes were made? Regarding the "unblocking" action, assuming that is the cause then it must be done by Atlassian support. If you are on Free…