Jack Brickey Expert

@Dillon Scicluna , please let me know if you have further questions.

That all looks good. Based upon your earlier finding... * new customers added to a specific project only see that specific project * if a customer is removed from a project, then they still see that project on the Help Center is this correct? Assuming so, one theory I have is that if that customer is still assigned as the…

Hi @Dennis Celen , i'm not able to reproduce this. Have you played around with it a bit and try different images to see if you have any different behavior? Just wondering if there's something about the image you've uploaded. What is the image type, size?

Hi @Dillon Scicluna , given that automation runs after an event, in this case, a transition, then you cannot prevent the transition that triggered the event. Another word automation runs "after the fact". you could use automation to transition the issue back if it was falsely transitioned. However, assuming you are using…

Thanks for the update Lise. It would be interesting to see if the customer still sees a project if their user is removed from any Reporter or Participant field.

You cannot edit the text displayed on any components.

Hi @Lise Wåsjø , can you check the global settings for customer access. Here is a guide that may help explain the options - how-global-permissions-affect-project-permissions 

Only if said, customer is in both organizations.

Hi @Caglar KIZILBULUT , welcome to the community. Are you asking to see the issue key within the automation rule? I'm not sure that's what you're asking as that would not make sense. The audit log that is generated, whenever the rule is successfully executed should have the issue key illustrated.

Got it, thanks for the images. Unfortunately, you cannot modify the portal filters.

Note, this option will not be there for TMP.

Hi @Stefanie Seiler , what project type are you attempting to create? In the image below you will see the share settings… Option. This is when I create a software company managed project. as illustrated in my free instance, I don't have this option, but as I see you are on standard should. Unless, of course, something has…

Hi @Akshithrekulapelli , all of these are system fields and as such don't have the same field types as custom fields but let me give it a go here... Project - this is not a field, unless you have created a custom field called project Priority - special system field based on select drop-down Issue Type - special system…

Hi @Röhling András , I do not understand your question. What does "client filter" refer to? Please provide more info and, if possible, screenshots of what you are referring to.

@Dan , excellent article! Thank you for taking the time to write this. It certainly helped me reflect on the need to do some of this every day. As a typical male I am always trying to fix things which is magnified by my engineering mind. However, I often fail where asking myself how I am feeling.

Hi @[deleted] , I am not aware of any manner of testing for odd/even. Some ideas: * name sprints based upon teams, e.g. Team-A-1.0, Team-B-1.1... * add a label to each issue added to a sprint, e.g. team-a, team-b * add a custom field and set the team for each issue

Ok so the way you could save this is as follows. Ensure that there is a dedicated workflow for Issuetype Bug in both the AN and IOS projects. Then simply add a Condition on the transition(s) where the restriction is required. The Condition should be "Value field " set up as below.

you can always choose "Billing" option to create a support ticket, even on Free. Of course it may take awhile to get a response.

I'm with Jimmy on this. If I see my shadow then I remain outside to warm my winter bones. I also watch GHD annually. Phil: I was in the Virgin Islands once. I met a girl. We ate lobster, drank Pina Coladis. At sunset we made love like sea otters. That was a pretty good day! Why couldn't I get that day, over and over?

Can you try this... issue in linkedIssues(ABC) OR "Epic Link" = ABC AND (issuetype = Story AND Status not in (closed, de-scoped)) If you want multiple epics maybe... issue in linkedIssues(ABC) OR "Epic Link" in (ABC, XYZ, QWE) AND (issuetype = Story AND Status not in (closed, de-scoped)) The exact JQL depends on improving…

Hi @Prem , could you describe the precise set of conditions you wish to use to allow the user to transition? I don't know what you mean by "write my own condition". However, out of the box WYSIWYG in the workflow Conditions. There are a number of workflow addons that greatly extend the native offerings. So if you cannot…

I realize that you said that the user has access to the project and filter but I believe this is likely the issue. Can you verify that the user indeed is a licensed Jira user, has browse permissions in any/all projects associated with the filter and the filter is shared with the user.

If you have Browse access you should see the projects. Here is a quick example...

Hi @Daniel Miller , the backlog is typically used with Rank sorting for planning sprints. Depending on your project type you will be able to use List (business) or Issues (software) in the sidebar for sorting by columns. FWIW, new issues added to the backlog should appear at the bottom.

Hi @Uyen Herault-Huynh , Jira Standard/Free only provides Epic > Story/Task > Sub-task. Premium adds advanced hierarchies - configure-custom-hierarchy-levels-in-advanced-roadmaps 

Hi @Aleksandr Ganiyev , if you are simply wanting to not send the invite notification then: * temporarily disable it under prohect settings > customer notifications * add the customer to the project * re-enable the notification 

Hi @Josefina Johansson , here is an open issue - CONFCLOUD-38722 Not possible to restrict users to edit page contents without grant add permission in all the space You may wish to vote/watch.

Hola @Yeiner Castro , ¿Estás preguntando si un usuario podría ver sus solicitudes sin iniciar sesión? Si es así, eso no es posible. Si esto fuera posible, cualquiera podría ir al sitio web y verlo. Ahora el cliente podría guardar todas sus solicitudes de correo electrónico en un buzón único usando una regla. Esto les…

Hi @Dominik Kulbe , Can you explain what you are experiencing exactly. For example, in your example where you create an issue at 17:50 does the Acknowledge Time DM SLA continue post 18:00? If you create an issue at 06:50 does the SLA start counting? 

Hi @Anna SUCHODOLSKA , was the page Published? If you click on the "Recent" tab on the top menu can you find under any of the areas, e.g. worked on, drafts, etc?