Jack Brickey Expert

Hi @Dimitri Chen , base on what I read here I think you would want different workflows for your two Issuetypes. In this way you can have different behaviors on your transition. Alternatively consider an addon that gives you more control over workflow transitions.

@Shahrzad Shariati , You could use the two-dimensional gadget to show the number of issues by assignee in each project but what you don't have is the ability to display the sum of story points within that view. Options to consider: * addon app - there are a number solutions out there that might meet your needs,…

Hi @Shahrzad Shariati , have you as yet played with using Dashboard gadgets? For example I might use the following filter... project in (A, B, C, D...) and statuscategory = "in progress" and then, depending on the number of potential assignees, I would pick a gadget to display by Assignee. If the number of assignees is…

I haven't implemented myself. This is why I suggested using the Community search function. I would also recommend the documentation. I did a quick search and found this... behaviours-examples/require-comment-for-action 

For this you would need an addon app. One of the most common solution relies on Scriptrunner. There are others you can consider though. You may already have such an addon. I have seen a number of posts in the Community that present Scriptrunner solutions specifically so if that is an option I would search for examples here.

Hi @rohit kumar , I really can't offer guidance based on the info you have provided. The question remains around how you integrated the two apps.

In this case I would refer you to Atlassian Support so they can have a look especially if the issue wasn't occurring previously.

Hi @Milan Zádrapa , I think it to you will need to open a ticket with Atlassian support for this. The community does not have access to your instance, and is unable to verify these email addresses.

Hi @Jakub Zimny , is this happening for all users in all browsers?

Hi @rohit kumar , how is your freshdesk instance integrated with Jira? Are you using some add-on application? Are photos the only thing that is not syncing between the two applications? What about other attachments, comments, etc.?

Hi @Manuel Duarte , I think you may be at the wrong place? This forum is in support of Atlassian product questions. 

edited reply as I misplaced my response... You certainly could use Automation... trigger - transition (from any to Done) condition - field condition Root cause is empty action - email user triggering rule "please enter Root cause"

Finally got around to voting.

Some excellent use cases to be sure. It is always interesting to see how others are leveraging the Atlassian suite.

Hi @Raghavendra kaushik , if you are using on premise server based you may not have "automation for Jira" addon which this conversation is based upon. At this point, I would highly recommend reaching out to your organization administrator, and discussing your needs to understand what might be possible, and the best…

Hi @Alex Lock , first you will need to use a Company Managed Project and you will need to move away fro the "All" transition for the status where control is desired. Once this is done you can add validators and a screen to the transition out of the status. One other option, would be to use Automation to move the issue back…

If you are using a TMP project, which will be the noted in the bottom left corner, then go into project settings, then features and toggle the backlog off. Otherwise, if it is a CMP project, then click on the … in the upper right corner of the board and select board settings, go into columns, and move your status out of…

Hi @Khor Xiang Ping , Are you asking how you would automatically create a task in your software project based on a task in the service management project? Assuming so, you should use automation to accomplish this. The details of the automation rule depend on more details from you on your requirements. If you could provide…

Hi @Mwaqas.muzaffar , depending on the details of what project type you are using, you could disable the backlog altogether by moving any Statuses from the backlog column into your board column, such as to do. Basically, this is disabling your backlog feature. If you wish to maintain the backlog, for some reason, this…

Hi @Lenny Bauer , welcome to the community. This is where Google is your friend, try this link - classroom-license-request 

Hi @Aditya Verma , I haven't yet played with this beta feature. I wonder if it would support Ingo's requirements though. It seems he wants to limit aspects of each project rather than limiting whole projects being migrated over. I will have to play with the feature a bit to see what it's capable of currently. I wonder if…

You cannot restore a single space. It is all or nothing. Also, (obvious?) if any changes were made since the last backup then they would be lost once the restore was done. Cloud restore needs a lot of work IMO. There are a number of open tickets to improve it, but unclear what the roadmap looks like in this regard.

I don't know of any means of limiting the copy as defined here. I suspect the only recourse would be to edit the sandbox once the copy is complete..

Hi @Mogeeth_bzour , you could use email to have customers create issues in a JSW project. However, if they are not users in Jira Then any ticket created would have the reporter set to a default user. So you would lose insight into exactly which customer created the issue. Now you could create a template to have your…

Hi @Amit Anand , Welcome to the community. You cannot convert a project to another project type. To create a new project simply click on Projects in the main menu an select Create project. From there select Work management and choose from the desired template list. It likely will default to team managed project but to be…

Hi @Raghavendra kaushik if you are looking for step-by-step example of an automation rule to compare to dates, there are quite a number of posts in the community that discussed this. Here is The result from a quick search I did. This documentation reference is also extremely valuable understanding how date fields work…

@Krimo Khermane , this is a very well written, and useful article. I really appreciate you sharing it in the community.

Hi @Raghavendra kaushik , you cannot use JQL to compare two date fields. You could create an Automation rule to compare the dates and add a label or comment. You cannot change a custom field to a different type. You could create a new field of type date and copy the data over thru various means, e.g. export/import,…

So you can't use JQL do that. You can consider using and addon e.g. Scriptrunner. There is also, the possibility of using automation to locate and flag Epix where all of the children are closed. Rather than regurgitate what has already been answered elsewhere I would refer you to this post where Stephen does a good job of…

Hi @Angela Honegger , welcome to the Community. so I see that you can use Request language as a Field updated trigger but not as a Field condition (unsure why). However you can use it in a JQL condition so maybe an if/else JQL condition would be a work around?