Jack Brickey Expert

Hi @Rehnuma Noor , see if the following image helps.

To be clear here, queues are simply filtered lists of issues. In order to create a new Queue you simply need to create a JQL query that defines the issues you wish to see in the queue. Similarly, if you wish to not see those issues in another Queue then you simply need to ensure the underlying query excludes them. As an…

Hi @Brandon E , welcome to the community! Hopefully I can assist with your question. In order to attempt to do so I need to better understand your request. What exactly do you mean by "...move our ongoing project tickets into...". What defines an ongoing project ticket? For example, is there a label or specific field that…

Hi @Michael simon , welcome to the community. What do you mean that you're smart values are empty exactly? Could you add a Log action component that records the results of the smart value. for example... Then after executing the rule you can go into the audit log and assess what the value was at the time of execution. Also…

@Adam LaCoste , can you try this under the Enhanced search... issuefunction in epicsOf(sprint in openSprints())

Have you reviewed the Cloud Scriptrunner docs? You may have to choose a different method. Have you inspected the stories to ensure that the do in fact have an epic link?

Regarding options, check the Marketplace or consider developing a simple interface on your own using the APIs.

Hi @Stefan Froehlich , WYSIWYG with the JSM portal. There is some customization you can do to simplify the presentation but in the end you still have a Help center with portals for each project (support service) presented by a card. Clicking the card presents a drop-down selection of possible help options. Atlassian…

Hi @donikapacolli , welcome to the community. It might be interesting to copy one of your JQL statements in the above goals and paste it into the advanced issue search to see what is returned. The goal here is to determine if the JQL is the culprit or something else. Another approach is to look at a specific issue where…

If the board was created based upon an existing saved filter then deleting the board will have no impact on the saved filter.

Hi @Siddi , the project lead has Project admin permissions. The lead can be found under Project settings > Details. 

Please share a screenshot of your current rule as a place to start.

Hi @Tim Shirazi , I would recommend using automation, smart values to inspect the creation day and time. Here is some documentation that should assist with this. I would need to play with creating a rule for this but I'm thinking that you would create a variable to record the "non-working hours" and compare to the created…

Hi @Swaroop Kumar , so you would define the Issuetype within the Goal for a specific SLA. I'm unclear where your snippet was taken. Basically you edit your SKA and define goal(s) for each Issuetype as desired.

Is it possible that there is an extension in chrome interfering here? Is this happening for all chrome users?

Also this doc may be useful as you are on server - remove-the-none-option-from-a-select-list-custom-field-in-jira-server 

What field? If a custom field then go to administration > issues > custom fields and edit the value option there. 

Hi @Adam LaCoste , I assume that you have Scriptrunner installed on your cloud instance? Assuming so, what results are you seeing from the filter? Is there an error or the list is empty or maybe the list is wrong?

Yes what John said. Basically you would create the rule in one project then copy it and use in each of the other 4. So you end up with 5 rules, one for each project. The downside is you have 5 rules to manage.

Thanks for the details, it helps. With that said, it would be difficult for me to explain exactly how I would implement A replacement to your current application in GSM without really understanding the details of your requirements. One thing I would certainly advise is not to simply be obligated to mirror your current…

Hi @Lisbeth Olofsson , what implementation are you desiring beyond what was implemented in May of 2019 according to the release notes... * Filtering improvements: Some improvements to filtering on the Board and Backlog to help you quickly find your work.* Filter lists will be sorted alphabetically * A search bar will…

You can set up project specific rules which are unlimited. If you use the rule on multiple projects then global is easier but per project can work too.

Further to what Bill has provided here, to answer your question as to whether this can be done without Automation or an addon the answer is no. I'm unsure why you may be adverse to an Automation rule.

Hi @ICU Medical , you have a couple options. * you could create unique workflows for each Issuetype that needs to be assigned to a specific user. Then in the workflow you can use a post function to set the Assignee to the desired user. * you could have a single workflow and leverage some form of automation/scripting.…

Thanks for sharing. I have been buried in other activities (building out my woodworking shop). I will try to give this a try tomorrow and let you know what I find.

That is interesting. Can you share your rule and also an example email body. Feel free to obfuscate any private info e,.g. Emails.

Hi @NM , I was wondering if you ever resolved this and if it still occurs?

Hi @Pokala Venkatesh , are you trying to present to your customers the list of products you support such that they can convey which product they need help with? If so then you could create a select list custom field with your products listed and present the field to the customer. You could also use the Forms feature here.…

Hi @oliverlemm , each instance would be billed separately as illustrated in your example. Obviously the URL would need to be unique for each, for example... yourcompany.atlassian.net yourcompany1.atlassian.net yourcompany2.atlassian.net yourcompany3.atlassian.net

Hi @Annabelle Yee , three options... * you can search for an open suggestion here - https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440 * you can contact support here - https://support.atlassian.com/contact/# * you can use the in-app feedback link