Jack Brickey Expert

Hi @Solliffan , welcome to the community. Could you please go into your second automation that creates ticket C and ensure that the following radio button is enabled. Check to allow other rule actions to trigger this rule. Only enable this if you need this rule to execute in response to another rule.

I see. I have added "Scriptrunner" tag to your post.

Glad to assist. Please feel free to reach out with questions.

please update us here

I would export to Excel and sum. The official extension for excel would make it easy to do this too. In case you prefer Google apps - jira-cloud-for-google-sheets-official 

Oh and one other note. You could also make this a manual rule that you execute on a specific task. The advantage of this is that you don't have to worry about the conditions as you will simply execute as desired. In this scenario you would simply create the single task in project 2 or project 3 and then manually run the…

Please note that the above needs to be a Global rule. If you were on the Standard tier then you will be limited on how many executions are allowed monthly for global rules. If that is a problem, the other option is to simply use project 1 and make it a single project rule which is unlimited.

Thanks for the additional info. Here is what I suggest, example below...

Not at this time. I recall that there are open requests for exporting rules. You might search the Community as I recall posts on this. Maybe there were workarounds discussed.

Hi @Lex Dernison , welcome to the community. Do you want to do this automatically or do you want to do it manually? When you say you want to create a subtask do you want to create a subtask in the Send inventory issue in project 1 or are you creating a subtask for an issue in project 2 and project 3? Please note that you…

there is no support phone number. I don't understand why Atlassian support would not understand this topic. Maybe you could send them the link I sent above that explains the use of @mentions for a team.

Hi @AbrahamA , I'm guessing that you want something different than simply a JQL statement that presents a list of issues and that list includes a column for your custom field? I'm not quite sure what you're asking for here. Maybe you could elaborate?

hmmm. does a single @mention result in an email? you might need to reach out to Atlassian support. I guess you have checked junk folder?

Hi @Henk Heijmink , you can use automation smart values. Example below... {{issue.CF1}} * {{issue.CF2}} * {{issue.CF3}} You basically use the edit issue action and select your CF4 and set the value to the above expression.

this article indicates a limit of 50 members when using team mentions. Unsure if this applies in your case. mention-a-person-or-team I checked JAC but did not find open issues.

hi @Jalesa Ragland , Welcome to the community. You should be able to use this feature. This article confirms that - https://community.atlassian.com/t5/Jira-articles/Keep-your-team-in-the-loop-with-Team-mentions-in-Jira-Software/ba-p/1280016 I am unaware of any issues being reported on this but will look at…

hate that I missed this.... :-( While I plan to watch the on demand it's simply is not the same without all my Friends!

Hi @Carrie Tang . It is possible that your admin change the configuration in removed or hid the field. You definitely should reach out to your admin and discuss this matter with them.

You are most welcome. If this does address your question, please consider accepting the answer.

Got it. I would report to the Atlassian support desk. They have been a number of issues reported like this and fixed. It appears that maybe there's been a regression.

Another idea... create an automation that triggers on a sprint completing. Add a label to any sub task that was completed. Then your quick filter could filter out anything with that label. 

You could creat a quick filter to hide completed subtasks, e.g. type = subtask and resolution is not empty. Of course this will hide newly completed subtasks in the current sprint. You could add a time component to help with that but it would need to change with each sprint.

Yep. Make them Request Participants.

Hi @Suganya , unfortunately, the way Jira scrum boards work is it to assess at the story or task level not the subtask level. So, unless all subtasks within the story are complete then they will all be moved back to the next sprint or backlog. One way to better manage this is to break your stories into smaller bits of work…

Hi @Stephen Solomon , in your issue view screenshot I see PRI in the reporters location. Your rule conditions on BBR. But maybe I'm missing something. If that is not the cause, then, could you please share the audit log for the rule when it triggers?

Hi @Carrie Tang , It could be that the field is hidden when empty. Can you click on the sprocket/cog Configure at the bottom right in your detailed view? From there see if you find your field there and if so what section is it listed in. If Hidden when empty then you can choose to move up so that it is always present.

@Gabriel Cornellier , the bug I mentioned (JRACLOUD-75575) has been fixed. If that is what you are inquiring about.

Hi @Jean Gagne , I tested with 177 and 178 without issue. 

Thanks for sharing Summer! I was aware of, but had forgotten about it being May Day, and I have to be honest I’ve never heard of Lei Day. Regardless, I don’t expect either to change what I will do today. It will be pretty much like any other Monday for me. Although I will have friends coming in from Austin later in the…

Hi @Erin Dunning , my first guess would be that your automation rule has the box checked that would allow the rule to be called by another rule. So, when the rule runs, it ends up triggering itself. Is that a possibility? If not, would you mind sharing a screenshot of your automation rule? it may also be caused by another…