Jack Brickey Expert

Hi @Андрей , if you are asking how to display all cards on a board Where a specific user is either the Assignee or a Watcher then use the following in a Quick filter. assignee = userXXX or Watcher = UserXXX if you are looking for something other than the above, please add sufficient details to further explain your goal.

Hi @Luka Popovic , sorry, I was tied up yesterday on other things. Let me give this a try in about an hour and I'll get back to you. Note that I don't have a good test environment so unsure if I can validate if it works as desired or not but we'll give it a try nonetheless.

Hi @Luka Popovic , so you have a open project where users can request access is that correct? Furthermore, based on the users email address, you would add them as a customer to another project is this correct? Assuming so I'm wondering if there may be a way to do that. Would you mind sharing the rule that you were trying…

Hi @Luka Popovic , so Automation occurs after an issue is created and unless you have your project configured as public access then the user creating the issue must already be a customer of the project. Now, if your project does happen to be public, there are possibilities do use automation to qualify the individual that…

So you are seeing that a rule executed even though it is disabled? Can you share an image that confirms/explains this? Thoughts... maybe there is more than one rule? Maybe it ran before it was disabled? Maybe a bug? regarding #2, again an image of what you are seeing may help. It seems that you are saying the history…

Yes and there are others like Deep Clone

Yes, you can certainly create custom reports and dashboards. I highly recommend reviewing the documentation links that I sent previously. They are great place to start and if you simply create some basic reports and dashboards to play with you quickly learn what you can and maybe cannot achieve. Once you start playing with…

Hi @Yael Sahar , Have you explored the Reports section for your project? Often you can build reports represented by your queues within the available Report series. Here is some documentation if you are unfamiliar with reports. what-are-reports-used-for ... Be sure to click on the associated Pages as well. There are series…

Hi @Alex Lee , could you explain in more details exactly what you were hoping to achieve? I'm not sure what you mean by a project setting. Do you wish to copy an entire project configurations to a new instance? That is not possible out of the box. You can export and import issues from one instance to another using CSV…

I think Nic has answered your questions here but if not LMK. I would also ask if JSM is the right solution at all here vs. JWM or JSW. Is there something about your requirements pushing you to JSM? 

Hi @Emil Khairov , do you have more than one JSM project? If so, do you not see Unassigned issues, queue, and other projects? Would you mind sending a screenshot of the page where queues are displayed?

Hi @jalaj gupta , do you mean to say that you wish to move issues between projects? To me, this seems overly complex and a fundamentally broken approach. If a task involves various teams in order to complete it, why not consider using subtasks? You might also consider linking various tasks. There are also others that…

Hi @shivani shirguppi , I do not understand your post or question. Would you mind elaborating on what assistance you need?

Yes precisely. If I am using a product that I need training on, then receiving it from the product developer should be on target.

That was not clear in your OP. I can't help with that unfortunately. 🙁

* Provides me with a certified understanding of the products * allows me to remain current with product evolution * adds value to my resume 

Hi @Musa Cuvarov , a bit surprising. can you verify that the new request type is configured to display the description? Go to project settings, and then request types click on the new request type and inspect. also, if you change the request type back is it displayed? Does this occur when changing it to any other request…

Hi @Jonas Richter , what about using something like this... project = abc and "Epic Link" is not empty order by "Epic Link" desc (adjust to meet your needs) then use Filter results gadget and add the Epic Link as a column

Hi @Alessandro Borges , welcome to the community. Timeline is a rather recent feature within Jira and it is based on epics as you found. This is not configurable. An epic is a large story, consisting of many stories or tasks. Think of it as a container for stories/tasks that defined the larger end solution or product. As…

You mentioned that you are getting errors when you try to pull it all into a single automation. It would be good to understand what those errors are, as well as actually visualizing your automation. With this said, it is my opinion that you should not try to consolidate everything into a single automation rule when you…

Hi @SputnikCZ , if you are trying to send an email to the assignee if the issue has been in a certain state for more than 14 days, then consider the following approach... trigger - scheduled daily condition - JQL - Status = "Check" and status changed before -14d Action - email with that said, I'm getting a little bit lost…

Oh...wait...I see you are on Server. This may not apply.

Hi @Augu J N , see if the following article might be helpful Introducing-new-customization-capabilities-in-the-JSM-help-center . It isn't quite the same as simply replacing confluence, but it may serve your purpose.

assuming that you are using a field required validator in your workflow then the following should apply .... You should go into project settings and edit your workflow. Check the validator on the transition into your resolved status. There should be a field required validator in there. You can edit the message.

Well, yes but not sure that would be advisable without carefully considering the implications of that. That is something you and the teams involved should discuss.

Ah...true. I didn't zero in n the OE bit in the question.

Hi @mihai namolosanu , welcome to the community. Assuming that you are using company managed projects (this is discernible by looking in the bottom left corner of your project page) then you can use schemes to share configurations between projects. If you know that you will have a number of projects set up with the same…

Are any of the projects involved Team Managed (TMP). If so it is worth noting that the statuses are unique for each TMP project. While they may have the same name they are treated independently.

Are you saying the sender (From) is group@mydomain? If so did you add that email as a user? 

Yes that is the tricky bit as I said. I need to play with this when I have a few minutes. In The meantime I encourage you to give it a go yourself. You might search the community for similar discussions.