Jack Brickey Expert

Hi @Bridgette Dennis , you can consider using Automation for this. However, zeroing in on removing the culprit sprint needs a bit of thought. Is the sprint to be removed associated with ANY issues where it should remain? If so then we need to ensure to identify/exclude those issues in the issues JQL branch. Roughly....…

correct

Hi @Lizzie Jack , try adding the "empty" consideration. (project = "project 1" OR project = "project 2") AND (labels not in (DevOps, devOps, data, DataEngineering) or labels is empty

Hi @Konrad Trojak , the below is an excerpt from Atlassian's billing/pricing page. For monthly subscriptions, we’ll charge you for the following month’s subscription based on the exact number of Jira Software users you have. For annual subscriptions, we’ll charge you for the tier that most closely matches your user count.…

Hi @Jens Vogelgesang , have a look at this article on workflow properties - use-workflow-properties . Depending on your exact needs and if your KPIs allow, then you might consider a "reentrant" transition - out of and back into Done.

@Chris , you are absolutely correct! I had not noticed that before. TBH I can't recall the last time I used this in edit mode. Maybe it changed since I last looked, unsure. Regardless, great to know. thanks!

It really is personal preference but indeed for a true Software project I use Story for use cases for desired functionality and reserve tasks for issues that don't translate to modifying the product. For example - Review document would be a task.

Hi @Lana Kelly , Finland is on my travel list one day... so you need to have a lookup issues component immediately after your epic branch component... Then lookup issues JQL parent = {{issue.key}}

@Vera Valshonok , please confirm that you do not have a space after the "issue." before your date parameter. I don't think you do but the OP shows this where the image does not. it should look like this - Execution Start Date: {{issue.Execution Start Date (AGLC)}} and not like this - Execution Start Date: {{issue.…

Ok in this case I would use automation. You can set up a rule with the basic structure as shown below. Please give this a try and let me know if you run into issues. * trigger - scheduled to run daily * condition - JQL: statuscategory != done and created <= startofday(-10d) * action - send email note that I have used…

correct - the issuetype icon

agreed and that was my next comment but then I also saw what I thought led me to my last inquiry on TMP vs. CMP. I wanted to provide a full working example but needed that bit first.

agreed and here is an example below. I tested this with Components field and also a multi-select checkbox field. Tasks were created and the name (value) of each multi-selection was placed in the Summary.

question.... is this a Team or Company managed project? I am wondering if you are are using Epic (parent) (CMP) in your branch rather than Parent (TMP).

Hi @Lana Kelly , I am hung up on the rule not triggering when updating the QR. I want to confirm that you are in in fact looking at the Audit log under project settings > automation for the associated rule. Please confirm.

You will need to use automation to send non-licensed users emails. you will need to create a rule that triggers on the desired event(s) where you wish to send an email. For example, you could create a rule like below... * trigger - issue updated * condition - ??? any condition desired to limit when action is performed *…

Hi @Xiomara Aguilera Hoyos , ¿Es este un dispositivo en un salpicadero? Suponiendo que puedes hacer clic en el... En la parte superior derecha de ese dispositivo, ¿y luego configurarlo? Me gustaría ver qué campos están seleccionados. Por favor, comparta una captura de pantalla del mismo.

Hi @[deleted] , Welcome to the community. Jira absolutely sends outbound Emails as notifications to Jira licensed users. You can also use automation to send emails triggered by various events to individuals that do not have user licenses.

The only thing I can offer is to reach out to Atlassian support and select billing.

I will unpack all of this in a bit when I get back to my computer. However, the fact that it isn't triggering still bugs me. Whether or ONT the summing is working or not it has nothing to do with triggering. You can check this by gutting all of the current conditions and actions and simply add a single action that comments…

Hi @Catalina Pabon , are you referring to global/multi-project or single project. The former can be found under admin > system > global automation > usage tab. However, single project rules will not be shown there at this time. With the proposed rollout of changing single project rules from unlimited to limited I believe…

Maybe a browser issue or maybe an admin changed the logo?

you mentioned the following... From there i take out customer e-mail and extract it to another custom field. now, are you trying to check a new incoming request for the existence of the email in the description against that custom field or are you trying to see if the email is associated with an existing customer? either…

Hi @Christopher Getner , I would refer you to this article as the solution - configure-issue-security-schemes . That is the only solution OOTB.

Not triggering - so you are editing the QR for an issue and it is not triggering? I assume this is a number field. It would be interesting to test triggering on a different field changing. This would help us understand if the issue is with detecting whether the rule can't detect changes to QR only or any field. You could…

Hi @Sandra Arday , Automation does not change the workflow. It can automate trasnsitions within a workflow or otherwise edit an issue. Can you please explain your goal?

Hi @MANPRITSINGH , I'm not precisely sure what your goal is but assume you want to notify someone when issue are open for longer than some amount of time. Can you confirm this?

Thanks. So you are saying the rule is not triggering, correct? Is this a single project rule and are the issues in the same project? I assume there is only one "quantified risk" field in your instance (just want to rule that out as the problem)? while we are trying to resolve the trigger issue you might test the rest of…

Hi @Saraswathikotala , can you share an image of your rule with the details on your conditions for business days?

Confused...why did "welcome Wednesday" post on Monday? This is Monday is it not? 🙋 maybe a scheduled post issue? Oh well... * retired so working remote * somedays yes some days no * i worked in the office for 95% of my career. I really enjoyed working with people and feel F2F brings an energy that cannot be…