Jack Brickey Expert

Hi @Priyanka , below are the steps to follow to do this. Please note that if this field is used in other projects, then you will be impacting those other projects which might be depending on that default, so please check with your other users accordingly. * click on the system settings COG icon * click on Issues * select…

Escalated for investigation 

Please note that the above JQL assumes that you are setting the resolution, which frankly should always be the case. However, if you are not doing this for some reason, then let me know and we can do it by status or status category.

Hi @Gajendra Pandey , you indicate daily done. Do you mean to say all issues moved to a completed status? Assuming so I would recommend the following. create a filter as shown below and set up a subscription to email you and or others every evening at 11:59pm for the previous days completed tasks. project = abc…

H @Thomas Braun , Whats check to see if your space is in the trash. Click on the spaces menu bar selection and then if you are spaces. Once in that screen click on the trashed lozenge. See if your space is listed there. If found, then click on the… to the right, and select restore. If you do not find your space, then,…

ログインして確認できるように、アトラシアンサポートに連絡することをお勧めします。

Two other options... * reset to default and you will have Status then add back others * start clicking the presented "xxx Status" selections which shortens the list, ultimately getting to the Status column. Then you can remove the unwanted columns.

Hi @M de Loos , you might find the following of interest- JRASERVER-59412 . It indicates that it was fixed in 8.20.24 but unclear of the details on the solution. Moreover, you are on 8.22.6 so should have the fix. You might explore the workarounds presented.

こんにちは @NTD佐藤優香 , 私には翻訳の問題があり、対応が難しいと思います。翻訳は、ページが「重い」ことを伝えています。たぶん、ページが大きいということですか？ いずれにせよ、それは1ページだけですか、それとも複数のページを表示するのに問題がありますか?別のブラウザを試したことがありますか?他のユーザーも同じ問題を経験していますか?

Hi @Rony Kahana , you need to update the workflow and not set resolution for In Review. Resolution should be reserved for issues in a Done statuscategory status.

That is not where you set up the email handler for JSM. Please go to your project, then project settings, followed by email requests. There you will be able to set up the email handler to properly create new tickets or comment on existing tickets using emails. You can either use the default provided email address or a…

You might raise a support request for this. https://support.atlassian.com/contact/#/ 

Hi @Jeroen Balk , Did you escalate the support issue?

Yes, good point! I missed the part about different projects. If you don't have premium, then, maybe you could leverage the dashboard to illustrate data across multiple projects by user. But you can't get a timeline type of you there

Hi @Nirmal Kumat , if you refer to using JQL, you cannot achieve that directly. However, you could use automation to calculate this and store it into a custom field and then use JQL to display that information. If this is an acceptable option, and you need assistance with that, just let us know. You might also search the…

Hi @Nikita Phunde , welcome to the community. The two dimensional gadget should be a good solution for you. When you use this gadget you choose the X and Y axis. For the Y choose Assignee and for X you can choose whatever meets your needs. I would suggest simply choosing status. Now you need to associate the proper filter…

Notifications for participant added, is indeed controlled through the project settings > customer notifications > participant added event. Regardless of how you add a participant, via cc or adding them within the application directly, if participant added notification is enabled, then customers will indeed receive a…

Hi @mansi jadhav , what is the purpose of your search? Are you looking for someone to assist administering your instance or something different? Understanding the purpose of your search will help better. Answer your question.

Hi @Cynthia Kallas , if you use the Timeline accessible from the project sidebar you can click on a user's avatar to get a visual timeline of the issues assigned to them. Is this not what you are looking for?

Hi @Jag , I have not found a way to achieve this OOTB. You might check the Marketplace.

Hi @Jovita Moguleviciute , welcome to the community. Generally, when replying to a Jira notification, you are adding a comment which consists of the body of the email. It sounds like maybe a reply is being done simply to CC others. Is that the scenario that you're concerned with? The reason I ask is if you are replying…

If it continues I would contact support via the link in the error message. If you are on Free plan you will be redirected here which might be the case already.

Hi @Sanya Munam , are you setting the Resolution on all issues? This would be reflected by the strike through on the issue keys. Regarding the estimated time, this does not automatically roll up to the epic level. You can estimate the epic independent of the stories. If you wish to roll up the estimates from the user…

Hi @Vineeth Manohar , welcome to the community. I would recommend that you create subtasks under the individual task and assign those subtasks to the individual owners. You could also set up an automation rule, which will automatically close the task once all subtasks are complete. 

The subsequent article create-and-manage-notification-preferences discusses how to define the alert preferences by user. So when a user is on call then the will be alerted by the system according to their preferences. It won't be an email unless that is specifically how the user is set up. You mentioned earlier, not…

Hi @Eric Hillman , welcome to the community. Have you seen the documentation on this as yet? set-up-your-alert-notifications 

I would probably create a single JSW project with different issuetypes, workflows and components.

Hi @Dean Damitz , so that I can catch up with you can you tell me where exactly you are "clicking"? Maybe a screenshot? Also... Creator can be different from Reporter when an Agent (Creator) creates an issue for the Customer (Reporter).

Hi @fatemeh torabi , I am not sure I understand. When you move an issue to Done the Resolution should be set to some value, e.g. Done or Closed. In Company managed projects (CMP) this has to be configured but in Team managed projects it is the default behavior. In CMP if you transition the issue out of Done you need to…

I wonder if it is an android specific issue. I just checked on my iPad and get the following experience. There is a drop down at the top of the screen where I can select a different board. Maybe you can share what you're seeing.