Jack Brickey Expert

Hi @Mary Ansari , we need more information about your precise goals. Could you please explain in detail what you are hoping to automate?

You would need to contact Atlassian support to inquire. Select the billing option.

Ok so I suspect that the instance has been shutdown. I don't know what the timeframe is but do understand that free accounts will be decommissioned after extended inactivity. 10 months is a long time.

When was your instance last accessible? 

H @Martin Finch , welcome to the Community. not OOTB. You can check the Marketplace if that is an option. I know that options do exist but I have not deployed any. 

Hi @Kuldeep , see if the following works for you. Adjust the timeframe to meet your needs. It will be influenced by when you execute the query. You could set up a daily filter subscription if desired. Comment ~ currentuser() and updated >= startofday(-1)

@Raymond Morisod , Votre message semble incomplet. Pourriez-vous s'il vous plaît expliquer ce pour quoi vous avez besoin d'aide ?

Hi @Robert Sztrikinacz , it would really help to see a screenshot of what you set up. However, I suspect what you are doing is creating multiple goals where a single combined goal is required. for example the following would represent 4 different Goals "Work Category" = "Service Requests" AND priority = High "Work…

Hi Jason, a couple of questions. How will you or the automation know when the form is completed? If we can assume that the form is complete with the creation of the issue the the rule can trigger on issue create. Next, the linking to the issue will be done by the rule action but how will the rule know which issue to link…

Hi @Eiríkur Baldur Þorsteinsson , you could use the issue created trigger and tick the use JQL checkbox and use the below JQL. However, there is not a concept of identifying where a phrase is placed in the summary field, e.g. "starts with". So the rule would trigger anytime an issue is created that includes "Automatic…

Hi @[deleted] , are you talking about workflow validators? This thread is about Automation. If Workflow validator then is it possible you are using the field modified validator rather than field required? 

correct. please check with your Org Admin for assistance.

Historical note: there used to be no option to hide a project from the portal. I am so incredibly thankful for Atlassian, adding this capability.

Hi @liam.binks , welcome to the community. So that is not a category, but rather a project. There are two ways to remove that card/project from the portal. You could simply delete the project which I wouldn't necessarily recommend as it is useful for test purposes. The better solution in my opinion is to simply change The…

Sorry, voice dictation failed me. I have corrected. Yes the sprint ID which is an artifact of the order created. question: why are you wanting to re-order? As my subsequent response implies, if the reason is associated with the content of the sprints then simply rearrange the content of the sprints using drag and drop or…

And if you simply want to reorder the content between sprints simply drag&drop. 

no in fact, it is ordered in the order the sprints were created. The dates have no impact.

Hi @Syed Rabil , please see the following and share with your admin. If necessary your admin can reach out to Atlassian support for assistance. enforce-two-step-verification 

I just verified that I am indeed on the new enhanced view. What I found is that you can no longer print from the… to the right of an issue in the backlog view. Which I assume is what you are referring to. So, in order to print the card you need to open the issue in the detailed view now. There may be a ticket open to…

Hi @srisevita jayam , as the article you linked explains "In the enhanced board and backlog views, the ability to print issue cards is no longer available." I just checked two of my instances and the option is still there in both. However, I am unsure if I'm on the new enhance board of you or not. With that said, if I open…

Hi @sonali , welcome to the Community! do you simply want to display the story and all subtasks on the board? If so then the board filter could be as simple as project = ABC order by rank ASC you may also want to create swimlanes by story. if I have misunderstood your request let me know.

I have employed two approaches, both of which involved separating out QA estimates. I never was successful in including QA estimates within a dev task and I don't believe that is the right approach. * For any story/task requiring Dev & QA activities I created sub-tasks for each and had Dev and QA estimate their sub-tasks.…

Hi @Gergely Groupama , the order is defined by the filter of the board. For example if your filter includes "ORDER by Priority DESC" then the issues will be order by priority in descending order. Issues of the same priority will be ordered by the issuekey. If you wish to manually rearrange issues then order by rank - ORDER…

Are you the technical contact? Are you paying for support? The ability for the Community to support you is reliant on sufficient details. In the case of migration to cloud it can be difficult to assist even with those details still. There is also the option to reach out to Atlassian partners so that they can assist with…

Hi @System Administrator , are you listed as the technical contact for your installation? If so you should be able to open a support ticket. Though that ends on Feb 15 I think. You mentioned that you have an option to create a ticket but it doesn't do anything. Could you elaborate on this? Are you going…

Automation usage is incremented anytime a rule runs successfully and results in an action, e.g. email sent. You might consider using a filter that runs daily or every Monday to indicate issues that are due. The pro to this is that it does not use automation at all. However, the con is that you cannot direct the email to…

Hi @Patrick Emmler , welcome to the community. You can create a filter and set up a subscription to email that filtered results to you on a scheduled basis. You can also export a filter list to excel. I guess it comes down to what you want to do with a print out. In most scenarios a print out will get dated very quickly.…

Hi @skye.glandon , welcome to the Community. unfortunately there is not a approval workflow macro OOTB. option you could consider: * use JSM/JWM to capture approvals of pages * Use the Status macro to indicate the page lifecycle: DRAFT, IN REVIEW, APPROVED, OBSOLETE. Control who can edit the page and/or trust the team to…

@[deleted] , did you report it to Atlassian?

Here is what I would start with... * trigger - issue created * condition - as desired to isolate those issues where action is desired * action - set variable based on extracting email from the issue description if that is where those details are located. There are a number of posts on using Regex to do this so I won't…