Jack Brickey Expert

You don't need to create a new linked issue. You can reopen the original if that is desired.

Ever since the move to SAML login authentication you can not edit the Full name or user name. It can only be changed by the user by logging into id.atlassian.com.

it sure would fit nicely under "Manage Dashboards". Allowing admins to do any users dashboard and owners to transfer their own. That said the chances of getting that implemented are likely very slim.

geez...how did i miss that. i knew i had seen it before. i even looked in the documentation. ugh... THANKS!!

@Kent Chiu, have a look at this similar thread

@Aubrey, Yes. When you click on a specific issue in the queue it takes you to the issue view screen. that screen can be modified as described in the documentation. So the question becomes what do you want to do? Example, if you want to add a field to that screen that already exists then simply go the project, project…

@Susi Moser, we need more info here. What sort of report are you looking for? you can run a filter search based upon Organization... project = ABC and Organizations = "Acme"

@Paul van Oosten, So i was pondering this topic some more and looking back at the original question and your analogy to how mail systems so unread and thought I would take another shot at answering. I don't think you are going to have any luck w/ the 'bold formatting' idea as a solution w/ Atlassian but I may be wrong…

@Nick Bloemers, first you don't have to appologize for bad english if you are Dutch. My english is bad and that is my native language. ;-) Customers do not require a license and should not consume a license unless for some reason you wanted them to be an agent which would be an unusual scenario. I'm a bit baffled by this…

When i suggested searching for an open issue I was referring to Atlassian's project tracking site. Here is a link that will take you to the JSDCLOUD project. From there you can get to server if that is what you are using. You can search and create issues there. JSDCLOUD

No. you can see all products on their website - Atlassian

@Jonathan Crowe, thanks for the additional info, it helps me see more clearly and indeed S2 is undesirable. The described behavior seems odd on the surface for a couple of reasons. First I was thinking that if there was not time estimated on the story then there would be no time allocated to the assignee. Second you are…

not natively. you can try this User Profiles for JIRA if you are on Server

@Armin Cseve, ok i think i see what you are asking for. You want all sub-tasks w/in the dasboard gadget to display the Summary field as parent Summary/child summary rather than parent IssueID/child summary. This is not possible natively and unsure if there may be a plugin for this. 

you don't need to add the developers as agents to collaborate on the JSD tickets but if you want them to make public comments they need to be agents. That cost money though. You can always have the Agent take the internal dev comment, wordsmith and make public. Generally that is preferred in my experience to control the…

Got it. Would be a nice to have feature. May want to search/open suggestion w/ Atlassian.

@Paul van Oosten, why not construct your JQLs to order by last updated date?

@Nick P, part I * does customer see... No * can they communicate w/ developer... No, not unless you make the developr an agent and assign the original SD ticket to the developer part II * you could automatically create the linked issue from JSD to JSW if you use a plugin like scriptrunner. natively this is not possible. *…

@Armin Cseve, what do you mean by "the name instead of the task's code"? Do you mean you want to see the issuetype name, e.g. "Task" or "Sub-Task" rather than the icon? If so this is not available natively. Unsure if there is any plugin that would allow this or not.

this is not available. you can edit other email notifications - https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/customize-the-notifications-you-send-to-your-customers

Have you looked at the notification scheme to see what is defined for the "Create"? Not sure about @mention since that should be independent of notifications scheme and always send email, at least that is my current understanding.

You can click on the organization in the Customer screen and then add customers there. if they are existing they will move out of the 'unassigned to org' into the org.

Great! If everything works out please accept the answer so the discussion can assist others in the future.

@James_Mclellan, can you provide a screenshot of your automation/ Do you want it assigned to the person making the comment or someone specific?

My recommendation is to leave stories unestimated but assign to someone - either the scrum master or one of the sub-task developers. Check, Include Sub-tasks in the Time Tracking area to ensure the story reflects some of the parts and progress. Generally speaking you should have a 'primary owner' of every story as they…

please select the checkmark beside the answer so it helps the community in the future.

project = x and assignee is EMPTY

many (all?) default workflows have a post function to set the issue to the "current assignee" upon many of the transitions. You need to remove this post function if you do not want the behavior.

I worked this out with Atlassian support. Ultimately they pointed me to MS. However, I resolved as follows... I was able to correct the issue by having all users that had their "Full Name" = their email address log into id.atlassian.com and change their FN to First Last.

@John Bell, if this or one of the other answers solved your issue please click the approptiate check mark. This helps others in the future.