Jack Brickey Expert

@Hans-Hermann Hunfeld, it sure seems something is amiss here. You settings indeed should result in issues being visible to all and the fact that you cannot see your own is troubling and seems to point to a bug. I see in you screen shot you are filtered on open issues. Not that I expect any different results but wondering…

Duplicate request

This is certainly odd. :-) So you have an issue that is in either a To Do or In Progress status and if you change the Priority the Resolution is set to Fixed? Does the status change? If so, from what to what? Unless there is some status transition is occurring then it likely isn't a workflow issue. Look closely at your…

Is this related to this same inquiry? Upload a zip file where? Here? You can only upload images to community.

@Hans-Hermann Hunfeld, is the Customer that opened the issue able to see the issues they created? Unless the issues are shared only the Customer that opened the issue will see them. Unsure if that is the scenario here but checking the obvious first.

By manual I mean - not w/in JIRA. There isn't any method w/in JSDq to calculate the difference between two custom fields which would be needed if you wanted to show SLA achievement leveraging two custom date fields. You could export daily and use Excel to do this and create charts, etc. I guess it comes down with how you…

and you can create different calendars to be used for different orgs as well.

@Vitaly, so my recommendation will no achieve you goal?

@Sebastian Kouba, you can certainly create two custom fields if you like however, you will not be able to link this into JIRA's SLA method. You will have to establish a means of doing this manually.

The @mention is the method of making notifications optional and I use it that way all the time. Notifications can become overwhelming for sure.

yes indeed that would certainly do it! Thanks for adding to the thread so other can benefit. If this was the source of your problem you may wish to make that an "Answer" rather than reply and check it as the answer.

Indeed. there are several types of built in charts that you can use to convey the story you want, e.g. created vs. resolved by customer, two-dimensional table that shows customer down the left and say status across the top with numbers in each column, pie charts, etc.

@Hetal, unfortunately I'm not sure I can assist with this. This appears to be a server issue and I'm on cloud. It has been a couple of years since I was using server version an it has changed significantly. Hopefully someone w/ some server experience on this can chime in.

@Susan Ostreicher, great to hear! @Ruben, can we get you pulled back into this thread. Would be good if we can make you whole too. I'm wondering if Susan's scenario is the same as yours?

i'm confused by this. I'm on cloud as well and here is what I see...

@Raija Jaatinen, i'm not understanding you question. "Multiplied" epics/stories? You image looks to be a JQL filter result. Can you elaborate on what you want?

There isn't an easy way OOB to do this. You can add a listener but to be honest, if they want to see all activity for a project then I would probably do as @Andy Brook suggested and simply add him/her to the each notification rule (created, updated, commented, etc). Of course this is at the project level so if users NOT in…

@Frederic Baud, All customer notifications are managed via Customer notifications screen. The Notifications screen control internal communications. I realize having Customer notifications and Notifications can be confusing (was for me and still is TBH) and I don't know the underlying code that controls this. However, the…

If the manager wants to know everything (yikes) that is going on then making him/her a watcher on all issues created for his group would be the solution. However, if something more specific is desired I would recommend trying Automation that results in an email to the manager. The solution really depends on the specific…

@[deleted], sorry, i had forgotten about this request. It has been a busy time for me. In any event the issue here is around your desire to separate, and treat differently, accessibility to a project between portal and email. Unfortunately this is not possible (AFAIK). This becomes evident in the project settings>customer…

no worries. the credit goes to Nic on this one I just made it verbos. ;-) If this solves your issue check off on Nic's answer.

@Audra Bonacki, as Nic was saying you simply create a filter such as... * project in (ABC, 123, 7F6,...) * save the filter * Go to Boards > View all boards * Create board * choose the type of board (kanban or scrum) * chose Board from an existing Saved Filter radio button * enter the filter name * finish up the steps

@Vitaly, I assume you are an admin and you want to login as if you were a customer. I do this by using a 'personal' email account. Such as a gmail account. I use this for testing quite a bit. Log in as really isn't for JSD when considering a Customer. Log in as is a JIRA function that allows you to log in as any user if…

@Conor Gillis, if the situation continues I recommend opening a request with support - support.atlassian.com

odd. seems like a caching issue but no idea if that is the case. if on Server you may wish to restart.

here is a similar thread, i'm wondering if you are having a similar issue? The install may be flawed. while the below may help it doesn't seem to address everyones issue. https://community.atlassian.com/t5/JIRA-Service-Desk-questions/Can-t-create-a-Service-Desk-Project/qaq-p/594968

@Esraa Ahmed, that is certainly odd and have never experienced that. Server or Cloud? Just thinking thru obvious here...Did you save it? if you go back into the screen to edit are your changes there? When you say you "tried to send an email" was that done thru creating a new issue?

What do you see under Projects?

@Hetal, I'm not familiar with "print template". Where is that feature or where are you printing from?

@Swarna Radha, I'm a bit confused by your question. You say 15 days but your filter is 10? You indicated you want unresolved issues yet your filter is for Resolved? You have listed a bunch (all?) of the issue types in a project. Here are my suggestions: * change Resolved to Unresolved * simplify your issuetype list or get…