Jack Brickey Expert

can you share your automation. screenshot would be great.

here is something i use. you can make more complex by using different comments based upon the resolution in the JSW issue.

If I am following you correctly here I think what you are seeing is the way it works. With Organization, last time i checked, newly created issues after the organization is first created will show up but prior issues will not show. I may be wrong here. It has been awhile since i checked this to be honest. So maybe others…

can u accept Steven's answer?

this is not possible at this time. you can vote for JSDSERVER-3387 or the cloud version JSDCLOUD-3387 Suggest someone accepts this answer so that others don't continue to get confused by this thread.

what do you mean by release container?

I haven't found anything documented on this. Put I'm sure it is simply a matter of most requested, number of hits. What specifically do you want to achieve w/ this knowledge?

yep ... CSV is the way to go. Be forewarned it is not a painless task in all cases. I have done a number of CSV imports w/ varying degrees of success. it isn't hard but it is tedious. Here are some lessons learned and things you will need to play with: * usernames - figure out what you want to do with these. Sometimes it…

Basically it sound like when you do a move from Request to Enhancement you would want the state to go back to the beginning state or at least one prior to the approval state. If i'm missing something please ignore the rest of my suggestion. :-) Is it possible to change one of the workflow to not have the same statuses. In…

agree w/ @Steven F Behnke here. there are some other threads that provide ideas on automation too. You will see one of them to the right under Related content > Re: How to create a JIRA issue from a Service Desk...

@Dave Gunn, that was in my previous response. add updated >=-5d Keep in mind that in this case I'm using "updated" to equate to your "worked on" term. If you mean something else for "worked on" then my response might change. Also note this doesn't show M-F but rather the last 5 days. So if you run on Saturday...you get…

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@Ronald Sochocki, so if you are in filter list view and have the Business Rank filed displayed can you click on the heading to filter ASC/DESC?

A bit confused. So you have a single email that results in an issue being created in JSD - got it. Now it is "assigned to the support project". What does that mean? Is the support project in JSW? regardless... The only thing I might suggest if you want a single email is to have it resolve to a JSD issue as you indicate and…

You need an email/project. How would the "project" be reconciled on the create, i.e. the initial email?

Ideally Project C would have it's own releases (fix version). Otherwise there are a couple of things I could suggest: * Do away w/ Project C altogether and simply use a "Project_C" component in Project A and B. This is clean as the group that owns "Project_C" can run their own reports and plan their own backlog into…

I recall this being an issue a couple of years back. However, I haven't been using sprints for over a year and to be honest can't recall if it worked for me when I last was using it. I looking for a know bug in Atlassian's bug system but did not see anything. I'm sure others will chime in here w/ more recent experience and…

@Roland Schenker, it appears you are speaking about the dashboard view. If you are only seeing 3 columns in a filter I am guessing you have the dashboard set up as 2 columns. You cannot change the filter list to enable wordwrap. I would suggest to obvious approaches: * remove some fields * switch the layout to single…

@Steve Rosenberry, that is odd. your JQL works in my Cloud instance. I guess you know there are issue created prior to Wednesday. so what about the following? createdDate >= startOfWeek() ORDER BY created ASC created > startofday(-5d) ORDER BY created ASC

based on what you have shared here is what i suggest... Define Components for your sub-teams: Helpdesk, Server, Application Create four queues based upon components: Triage, Helpdesk, Server, Application * All new issues come into the initial Triage queue * Helpdesk team triages and sets the component to align with the…

@Andrew Butler, being able to tell if a case is breached is built in and readily accessible. Your original question was asking where TTR is stored in SQL. If you have SLAs setup then you will see the SLA timer countdown in the issue view screen and you can add the column to any filtered list. You should also see it in your…

I'm not quite clear on the issue. Are you saying that if you add a label to an issue then other users don't have access to that label? This certainly isn't correct as stated and would suggest contacting Atlassian Support. Having said that, let me ask why you are using Labels for this function rather than a custom field for…

@Arsham Mazaheri, yes if you want all clients w/in a given Organization to be able to view the issues that have been created by someone w/in the Organization then ultimately need to be a watcher. You may be able to adjust the Customer Notifications to get limit the notification to meet your desires. 

@Jim Baker, I don't have experience with the tool but expect is either a compatibility issue w/ the tool or the paste action. I have to say that I have had mixed result w/ pasting images in Atlassian applications including the Community. Sometimes it works and some times i get a broken image lozenge. I typically save the…

@[deleted], I checked the JSD issues and did not find any open suggestion. If this is something you feel important you may wish to open a Suggestion with Atlassian.

there are a number of Community threads on this topic. Here is one. It is a lengthy thread but if you wish to see what how I (and many others) solve this scroll down to my comments. Basically, it consists of Create linked issue and then set up automation to automatically resolve the JSD ticket when JSW issue is resolved.…

Sorry @Dave Gunn. I wasn't aware you had not used the JQL capability as yet. :-) This is one of the fundamental, and very useful capabilities. You can start w/ the Basic view (selecting values) and quickly move to Advanced where you write you JQL out manually. I rarely use Basic anymore. When you use Basic you can then…

if fully answered please cleck the checkmark to close the topic

Ok so are saying you don't want them to have access to JSW or other applications? If that is the case then just go to User Management enter the agents name and remove access to JSW, Confluence, etc.

Don't know of a way to do this. Not even sure if an export to excel would provide the data.