Jack Brickey Expert

I assume you have found an acceptable solution at this point or accepted the limitation?

The user does not need application access to create an issue. Please check that you are using JSD email channel and not Jira email handler. Check project>project settings>email requests. Make sure you have assigned a request type to the email channel under Request types. One type should have the EMAIL lozenge under the…

Do you mean Time to Resolution? Have you tried creating a filter and include that field as a column? Where are you wanting to view this field?

You may wish to read this article.

You can expose a transition on the portal. So for example let’s say the rejected status is Rejected. If you create a transition back to say Open which is then followed by the Approval status and you expose the ‘reopen’ transition on the portal then the customer can reopen and add a comment for reconsideration. hope this…

@Michael Pickering, so it seems you want to set the due date to equate to ‘now + SLA’? I don’t know of any means of doing this. You could use something like Scriptrunner to set the due date as a post function. So if you set SLAs based upon priority you could likely use this with scriptrunner to set the due date. However,…

Martin, you should either accept the answer or write up a new answer and accept it yourself so that others might quickly find in the future.

yes that is correct. they could still see the comments if they viewed in portal. I'm thinking there may be a way to disable the feature using status properties but it will take a bit of research. I briefly looked w/in the community and found this thread that you may find useful and could lead to an answer.

@Guillaume Calmels, it sounds like you wish to "disable" the public comment feature w/in a project? This isn't currently possible. But you can turn off the notification under Customer Notifications.

I assume the following scenario is what you are going for. You need approvals from all department heads or their proxy, e.g. * Dept1 or Dept1 proxy, and * Dept2 or Dept2 proxy, and * Dept3 or Dept3 proxy this get's messy as there currently is not notion of having a proxy approvers. Here is what you could do: have an…

Absolutely. Just click on magnifying glass (search) and view all boards and create board. Or something similar to that. I was on new UI but switched back. I like aspects of it but I found it was more clicks to my common tasks.

Confluence is not a test case management system. It is a documentation tool that is integrated w/ Jira. It can be used to record the test cases, which could be captured in Jira and linked to the page, and show results. However, this assumes manual effort from the planner/tester. They must manually create the plan & ideally…

if you click on the ellipsis and edit the gadget you can enable the trend line. IMO, the trend line tells me if the team is treading water, sinking or climbing in the boat.

@Rory Campion, I'm not sure why the trend line doesn't achieve the goal. It shows unresolved at the end of the day.

@Ajish, so we have moved from Jira to Confluence on this question. Generally it is best to open a new question in the associated application so it gets the appropriate eyes. With that said... in Confluence you should be able to add a table via this icon - You can add a JIRA issue to the page via two methods. The first is…

There is no option for this natively. Possibly a plugin you could search in the Marketplace. If on Server possibly the Excel Automation Plugin.

Confluence is certainly a reasonable approach. You could setup a page for the Story and capture the requirements etc. You can build a table that has links to all associated Jira issues as well e.g. REQ Summary Test Case Test Results ABC-123 Do this Test this Pass And this Test this Failed: ABC-456 You could also use a test…

You could consider having IT create an email and forwarding. Depending on your desired notification scenarios this could work. Example: * Create jsd.notify@urcompany.com in your mail system w/ email forwarding to a distribution list * Add jsd.notify as a user in JSD * set up the desired notifications for jsd.notify

@Ajish, I’m not absolutely clear about what you are asking but let me offer a suggestion to what I think you are asking. I would use the concept of Stories or Tasks plus sub-tasks. Your requirements would be a Story or Task and the other activities would be sub-tasks. Bugs would be created and linked back to the…

There are a number of ways to show info like this. Consider the Created vs. Resolved gadget using daily as the interval. 

@Ops, can you share an image of what is shown for the notification when comment is added. That is, under Project>Project Settings>Customer Notificaitons>Public Comment Added edit screen. I assume this is a public comment you are referring to and that other automated notifications, e.g. issue created are working ok?

you can set it up to require 'all' or 'any one of'. If you have not look here. 

via the Move function. Specifics depend on your version and UI but generally the following should help - click on eclipses and select Move.

@Jobin Kuruvilla [Adaptavist], thanks for the response. However, if I only have two BUs (Components) but 10 different assignees that would not work? Stating the issue another way: IssueType1 + BU1 --> Assignee = Fred IssueType1 + BU2 --> Assignee = Sally IssueType2 + BU1 --> Assignee = Betty IssueType2 + BU2 --> Assignee =…

the other thing to consider is to used linked issues. You could have the HW2 team create an issue in their board and then create a linked issue in HW1 project.

ok so now I'm clear and sorry for taking you the long way around. :-( So the reason, likely obvious, you see all these version is that the Versions section will cover all version for all projects on the board. There is (AFAIK) no way to restrict that to only the versions associated with the specific issues on the board.…

yes Time Tracking has a designated area. You can log time and edit details by clicking the "+"

ok so I think I missed your key point on "seeing all of the versions". I misread this as you were seeing issues from other projects on a board. My bad here. So now to the versions issue, can you provide a screen-cap example and illustrate so I'm clear on what you are seeing?

Try clicking on Admin button then "Add field" that is one way.

well if you are on cloud like me and on the old UI then it is as I stated: click on Boards on the menu bar and you should see "View all boards". If you are on new UI then click on the magnifying glass (search) and you should see about halfway down "Boards" and "View All Boards". If you are on server I can't help you…