Jack Brickey Expert

If the SLA is still 'active' (ticking) they should be updated.

So the WF is a bit messy and certainly confusing. I'm sure the issue of not being able to edit transitions is that it is based off the simplified WF but this really should not be the case. Something has gone haywire on your workflow. At this point I suggest starting clean. Rather than messing with the old WF at all just…

@boardtc, let me see if I can jump back in and assist around the cloud side of things. However, the details that Nic provided were very good so unsure if my additions will help but let's see. How to copy a workflow in Cloud: (note my images are on new UI so your view may be slightly different) 1) click on the Jira Icon to…

@Gerd_Huhn, I’m not quite following you here but I’m sure we can achieve your goal in the end. For sure you can use one project and two workflows. You just need to have different issue types assigned to the workflows. If you only want the Backlog to be of the stories for development then the board should exclude the issue…

@Bryan Lim, obsolete is subjective. If I'm the author I can be confident in declaring them obsolete. Obsolete generally means the information is out of date and has been replaced by another page. 

thumbs-up

here is how I perform 'auto close'. 1) create an SLA w/ a duration, e.g. 3d of entering a specific status, e.g. Waiting Customer 2) automation rule that transitions the issue to closed/resolved when SLA breached.

Auto close? That isn't a OOTB feature so you like have an Automation rule for this in which case it is certainly customizable.

Go to https://support.atlassian.com and click contact in the top right. 

correct. for a long time now Atlassian users have been asking for a better solution to have a lot of quick filter buttons. the drop down seems to be the preferred solution (?) by the masses. I do not know of a way to disable this.

agreed. I do use the default board for quickly adding tasks at the beginning of a project but then move to the more complete board to manage the project.

I may be missing something but in case I'm not...You can create a board outside of the default Business Project board using your profile as the location (you can't associated the board directly to the project). In that board you can add swim lanes, columns, etc. Note: this is on cloud so maybe server is different?

Confirming what Julian indicated, the customer cannot be the Assignee of an issue. However, this is not necessary. The default workflow has the ability to Respond to Customer which places the issue in an Awaiting customer status which equates to the customer owning the next step. Then once they respond via comment it goes…

I discussed this very topic with some of the JSD product team members at last years Summit. As Nic conveyed you wouldn't want to share carte blanch. The solution would need to take that into consideration and align with sharing issues w/in an organization concept. I'm unsure if this will ever see the light of day to be…

I was familiar w/ the need to access via id.atlassian.com. I thought that was where the profile link was actually resolving to. My bad for not realizing that or I could have assisted earlier. Glad you got it resolved. I would recommend adding the solution into an "Answer" rather than reply and accepting so that it will…

Ok so that is what I was wondering. The reason I mention rows is that in your image above you are showing the workflow (not scrum board) and the rows align to statuses. So the columns in the scrum/kanban boards are simply a way to organize/view/manage your issues. If you want to add columns then go to the board>board…

@Deborah Genevro, I am not experiencing this issue at this time. Have you head back from Support?

@boardtc, you indicate you want a new "column" but think you mean row. I always find it easier personally to edit the workflow in diagram mode. There you can simply add status and connect the status with transitions. Have you attempted this? Note you may not be able to edit the workflow if active and shared in which case…

Cloud only. See this thread. https://community.atlassian.com/t5/Jira-questions/When-will-Jira-server-and-another-products-become-to-new/qaq-p/682360

This question is a duplicate of this thread and I believe @Ignacio Pulgar answered it.

@Kamal, actually not weird at all. The section will not show until you first enter OE. This has to be done when creating the issue or afterwards using Edit. Note RE is automatically filled in using OE value. Once you add a value it will show in the view screen.

@Kamal, in fact they should be there but since there is not data they don’t display. Try the following. Go to one of the old issues, edit and see if the OE and RE are there and fill in. If you don’t see the fields in the edit screen click on the “Where’s my field” button in top right of edit screen. 

And this appears to be a duplicate question. Duplicate i suggest we strand this one. 

@Reut Shwartz, it seems you left off part of your sentence about the logs. 

There isn’t a “create filter” button. The method you used is certainly fine. The other way is to simply perform a search for issues and using either Basic or Advanced (JQL) construct a search and the click save. Both achieve the same goal and often starting with an existing filter save time if it closely resembles then end…

It depends on what you mean by “involved. Can you provide those details? Assignee, reporter, watcher, commented?

Johan, I’m trying to follow what your goal is. You mention creating the simplified. By name that workflow is a default work flow so don’t understand “creating”. You also mention versioning up which isn’t clear to me. Bottomline, if you want to associate a different workflow to a project you can do that in project>workflow.…

@Praveen Gupta, were you able to create new filters now?

@Ariel Gavillon, you mention that you are receiving an “error”. Are you actually receiving an error message or are you simply saying your board filter is not producing the desired results? was the board filter previously working and now it is not? Can you provide the complete filter you are using and explain what you are…

You can create and save filters from the view issues screen. You can do this in Basic mode or Advanced using JQL (Jira Query Language). Here is an article that should help.