Jack Brickey Expert

yep...that will do it! glad you found it.

There isn't a way to do this. Obviously this is a personal preference thing but for many years there was a lot of pressure applied to deliver the drop down method because it becomes unwieldy to have 10's of buttons taking up real estate on boards. I am thrilled to have the new method personally but again it is a personal…

if this is an ongoing requirement you could consider creating your own Kanban board and create swimlanes based upon Stories.

@boardtc, you are welcome and glad we go this finally closed off. :-) Just to be clear, if not already I, and the rest of the Community, don't work for Atlassian. Occasionally you will see an Atlassian member chime in and if so they will have "Atlassian Team" badge by they name. To that end, you may wish to submit your…

You can’t reorder. Sprints are chronologically ordered. You fill the sprint based upon the order you wish to tackle. If say S1 is active now and you create S2 and S3 in the Backlog then S2 should be the next sprint you want to tackle. Note you can always rearrange the content between Backlog sprints by selecting all issues…

They will definitely show up if all is right. If the filter shows the issues then the board should. Are you cresting a new board after the project has been completed. Can you share your filter here?

Kanban is the simplest available and you can make it as simple as you want. You don’t need to use the release feature, just ignore.

what do you mean by active? You can easily see all customers for a given JSD project under the Customer page for the project. You can see all customers under the User Management area and the Jira Service Desk screen and then export if you wish.

@Jaime Anderson, Yes I would make your website a project. Yes I would use Component for the various areas especially if you have different leads for the components so that you can assign to them. I realize it can be overwhelming to get started but you can always change things as you go forward. Obviously the more you get…

Problem Resolved...here is what we found and did. The reason there was both the Review and the Group Review was because of the two transitions (All and Group Review). The reason there are choices in those scenarios is that if you have two different transitions into a status it is either a mistake OR because you want two…

@boardtc, see info below. i will join shortly. if you haven't use gotomeeting previously you may need to download something so click the link and it will direct you. <deleted>

@boardtc, i understand you basic requirement. My point was on your preference in the workflow behavior. This is why I suggested the two workflows for you to choose from. If I can be of further assistance please do an @mention of my name w/ your question and I will chime in. cheers, j

@Nic Brough -Adaptavist-, as you pointed out something isn't making sense. Unsure where the "Group Review" status is coming from here. 

so i'm going to suggest some WF cleanup here. I'm unsure what you ultimately want it to look like but what is in place is confusing/unnecessary and may be resulting in issues but unsure. What I mean is that IF you want to be able to transition from any status to any other status then stick w/ the "ALL" transition approach.…

you can use Confluence Knowledge Base feature. note the link is to the Cloud doc but you can find similar for server in server docs.

are you sure the workflow that is shown is the one that is active? To be sure try this - go to a specific issue shown on the board and navigate to the view issue screen. To the right of the status there should be a View workflow link. Please select it and compare the workflow. Note: be sure to pick an issue that results in…

If your workflow truly looks like that shown I'm unsure why you have "Group Review" status. The transition name has nothing to do w/ the statuses in columns. I suspect the status is in the workflow but just hanging and not connected? In any event simply un-map "Group Review" by dragging it out of the Review column and over…

As a quick check, it might be worth simplifying the "If" for debug purposes. What happens if you remove the "If" condition altogether.

Two ways: * create an automation rule. It is pretty straight forward once you get in there and get started. This is good if you want individual email for each breach. * create filtered list of all issue breached and set up subscription for the list emailing to one or more users say every hour. Again simple to implement. 

Lots of great input here. The other thing to mention is cloud vs. server. Given you mentioned large-ish I would recommend server. This is important if you want to leverage addons beyond some basics. However, cloud is a great solution for many scenarios and is often a great way to start so something to consider. As for the…

what method are you using to transition an issue? If you go in to view a single issue are there transition buttons at the top that you can click? can you provide a screenshot? If you look at your Kanban and you attempt to drag an issue from one column to another what happens? screenshot?

then it is either a Permissions issue or a Conditions issue. is this a new project? do you have admin rights? can you view and edit an issue? do you have any project where you can transition issues for comparison? check your permissions and make sure they look correct. check the workflow transitions for any Conditions that…

Sure there are risks but they rarely are disastrous. A bit of care and you will be fine. Inserting a status is quite straightforward. It is more risky (or involved) when you are removing statuses. * Check which projects use the workflow you want to edit. If the workflow is dedicated to the one project the risk of change is…

what transition are you trying to execute? from what status to what status?

* first if you don't want to be able to transition to TO DO from all please first delete TO DO and re-add this time not checking the box that say transition from all. * at the connection point where the transition connects to OPEN click and drag to TO DO. You should now have the transition you want w/o any transition on…

yep. you need to be an admin.

I think what you are trying to do is to set up your notifications? It sounds like you want to be "notified" when certain events happens: ticket created, commented, resolved, etc. Assuming so focus there. Lots of good documentation on Atlassian's site for this as well as existing threads on notifications.

New UI: Go to the Project you are wanting to configure and select Settings: setup the email channel here: setup notifications here:

@boardtc, this is not true. you can certainly add an existing status to your workflow. You can even replace the "Open" with "To Do". While you can't "rename" a status to one that exists you can certainly "add" an existing status connect the boxes and delete the ones you don't want. Creating and editing workflows is very…

you are probably on Cloud and you are probably on new UI. We need to know exactly what you are trying to do here. I'm guessing you want to enable issue creation and commenting via email? If so then maybe this will help - go to Project > Settings > Email requests and set up the email channel. Once you get to the right…