Jack Brickey Expert

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Unfortunately no. That is a calculated value (today-created dated). you can export to excel and calculate there of course. There may be an addon that would provide this detail so check the marketplace. 

With JSD you can only @mention agents or if you are using JSW as well and have given individuals permissions to collaborate then you can mention them as well.

for Jira users they alone, i.e. not the admin, must go to https://id.atlassian.com/.

your observations are correct you add customers by their email. once in the system you can edit the details under the user management area, to an extent.

@Steve Eli, so that worked for you? I will have to have another look as it isn't for me.

So you are really "dividing a project in two parts". Rather you simply want different views for different audiences. This is quite common. I tend to agree w/ @Scott Theus here. if you want a view of progress to present to management I generally suggest a dashboard as they like shiny things. :-) The Scrum/Kanban boards are…

@Thomas Schlegel, i have been trying various JQLs and just tried your suggestion as well. However, @Steve Eli is correct that the dates are not qualifying. I'm getting issues reopened outside of the specified range. I have also tried a few searches using AFTER and BEFORE w/ same results. Might be a bug but need to try a…

You could add a Closed status following Done and use closed post sprint review. Then change process to move to done when work is done. 

It depends on the details. If the field is a select field you can use defaults if that helps. If the bugs are created in immediate succession the creator can check the “create another” checkbox at the bottom when opening the first bug and it will carryover many fields. Otherwise you need to search the Marketplace for…

You can certainly create a scrum board and include issues from projects that are part of a “business project” and a “software project”. You can also creat a Kanban board that includes issues from both projects. The key is in how you construct the board filters to manage what you show on each board. 

All the more reason to have him create his own board. 

This should not be the case. If the subject contains the issuekey then JSD will add the body as a comment. Can you confirm this is the case. If that is the case then let’s check the project settings for email processing next. 

Yes in all cases. A brief intro answer below. Assuming you move forward and need more detail for any then you should ask individual question once you have attempted. Much of this is well documented on Atlassian’s site. 1) simply install JSD as an application on your Jira instance 2) there are various solutions depending on…

@Daniel Eads {unmonitored account}, thanks for that info. I didn't even know it existed! Can't wait to give it a try. :-)

@Julian Riedinger [Decadis AG], it is good practice to add a disclaimer in Community replies where you are sharing product recommendations when associated with the company.

well that is hard to read. :-) actually what i need is the view from the edit WF view w/ "show transitions" selected. this has to be obtained by the admin. So at this point since you need him/her involved I would recommend you reach out to them and point them to this thread and my earlier response. they will understand. of…

remembering to add a label is where labels breakdown IMO. I would definitely go for the WF approach. The "Rejected" button indicates you already have a transition in the WF for this. Can you provide a snapshot of the workflow? You can see this just to the right of the Status where there is a (View workflow) link. If the…

@Benjamin Richards, couple questions for you - * have you checked w/ the Notification Helper to verify that it believes a user will get notified for a specific use case, e.g. comment added? * has this previously worked and recently stopped or never worked?

Thanks for that! I don’t use that widget but let me ping other champions that may have experience with it and have them chime in here. 

If you are on the new UI... * click magnifying glass upper left sidebar * scroll down to boards section and click view all boards * find your board in the list and click ellipses on far right select delete

I’m still a bit lost. Maybe this is a server thing or an addon? (floating helpdesk button?). There is a portal that customers use to create a ticket. In that portal you can expose the request types. Can you provide a screen shot of what you are referring to?

@Daniel Abbas, can you provide more info here? Is this a dashboard gadget you are using? Which “widget” a4e you referring to?

If you are not an admin you need to ask them to do the following: * ensure that Resolution is a required field when marking the issue to Done (assuming that is your final status) * (optional) If you want an actual "Reject" button ask them to add a transition from the open status (To Do?) and name the transition "Reject". *…

I may be missing something but on the surface the label seems unnecessary maybe? I'm not a huge fan of labels even though i do use. they become unwieldy at times. Please discard the following if it isn't helpful. Rejected issues (stories, tasks, enhancements, etc.) should be a transition to Done w/ the appropriate…

You may wish to go thru this channel - Atlassian Partners

have a look at the 2-dimensional gadget. it can give something close. you provide the x and y axis for a filter you design.

correct and you can check for "unassigned" in jql using "Assignee Is Empty" for example.

As Gaston mentions JSD uses a different scheme (simplified) than JSW. You simply set up the email channel for you project (settings > email requests). If the subject of the incoming email has an valid issue key in the subject it will add the body as a comment otherwise a new issue is created.

LOL to all! Just glad to help and I am always learning which is a good thing. My cupboard is much smaller than Nic's as it should be. :-)