Jack Brickey Expert

@ilyes hammami , first let me say that you cannot achieve that nomenclature within a single project as mentioned before. So, if indeed you must have that nomenclature, then yes, you would need different projects. However, I would really seek to understand why this is a must have requirement. As Nic indicated, it may be a…

I would suggest opening a case with Atlassian support. Maybe there is a regression that I am not experiencing. if you do so and get an answer please update us here.

I'm sorry but I still am not following. What is displayed on a board is completely driven by filters. If you wish to change what you see on the cord change the filter. This could be the general board filter or quick filters, etc. this original post was talking about attempting to use the move command to move it issue…

Hi @Rompicherla Kalyani , the only option would be to create a shortcut link on your side bar. This will still certainly work for all parties. If you share the filter and board, however it does redirect you from the project page. of course there is the new built-in board option, but it may not work for your specific needs…

Hi @ilyes hammami , the issue key (ABC-123) is composed of two parts: * ABC is the project key. All issues in a given project will begin with this project key. * 123 is a sequential number that increments by 1 with each new issue there are a number of ways to distinguish issues: issue types, request types, issue category,…

Hi @Jeferson Carlos dos Santos , you could remove the field from the screen associated with the 'mark as done' transition. You can find the name of the screen via the workflow. Edit the workflow, double-click on the transition and you will see the screen at the bottom of the pop up. Then you can go into settings > issues >…

Hi @Shree Jantre , I don't believe this is possible. I looked for a solution a couple of years back without success.

What type of project is this? Is the issue occurring on multiple projects or multiple issues in the same project? Are other user experiencing this as well? 

@Diatta Harris , I don't understand your point or how this is relative to the OP.

@PRATHYUSHA DONTHULA , please open a new question for your use case.

I would create a custom field that would be required for each issue created. In this way I could creat a JQL like the following. product = Prod1 and created >= startofmonth The above would return all issues for product, one that were created in the current month. Note you could also consider having an issue type called…

Hi @Nicole Schedler , indeed labels are still present. If you are not seeing the field look at the right hand side and see if there is a "more" button that expands the list of fields. If not select the Configure and see if you can locate the field and include in the layout. if you continue to struggle please share some…

Hi @Sangram Darole , can you confirm you are importing using the import under settings - system and not using the import under the create button. Here is the documentation excerpt on this but it appears you may be following the format. Importing cascading choice custom fields You can import values to a cascading choice…

If it isn't working feel free to share a screenshot of your settings. 

Hi @Alexandra Luca , here is the article describing subscribing to email notifications. I assume you may be aware but unsure. You should be able to disable real-time updates under avatar - settings - email.

As Stephan indicated you cannot convert a scrum board/project to Kanban but can create an additional board of type Kanban to your current project. If you don't like that solution then you could start a new Kanban project and move all issues to the new project.

Hi @Bhagya Roy , what do you mean by sprint option? Do you mean the Sprint field or do you mean you wish to Chang from Scrum to Kanban possibly? Please elaborate on you goal so that the Community can better assist.

H @Willow Osage Christenson , have actually linked an issue? I can't tell from your images. In your first image you have the icon with the chain to create a linked issue. Did you use it to create a link?

Hi @Dee from Texas , if you go into settings > billing and check Confluence are you indeed on enterprise? Is it possible that you have standard confluence still but enterprise Jira? I have flagged this Post for escalation, so hopefully someone will get back to you soon.

Hi @Jayant Kakkar , The subject of the email is critical when dealing with comments by email. If you have a different ticket in the subject than what you want commented on then you will experience the issue as mentioned. 

Yes. In Free all users (up to 10) will be admin. With that said, there are a number of differences in the free version and the standard and even more so premium versions. So keep in mind that you won't be able to test out all features or capabilities. 

Hi @Keenan P , can you try to use the custom field ID for these? example: {{issue.customfield_10052}} you can get the customfield ID by going to settings > Issues > custom fields, find your field and select and edit details. The URL will have the ID at the very end.

Hi @Phil Bergner , To take advantage of those reports you need to rethink your workflow or usage of that as it relates to your scrum board. What many members have done in similar situations is to split their workflow across a scrum and kanban board. So in your example take your final development status and map it to the…

Note that you could create a rule by statically assigning the issue using a if/else component but that would not be easily maintained if component leads change.

Hi @Vivek Challa , this isn't possible at this time. Might find the following post useful to better understand. One thing to keep in mind is that the component Field, can have multiple component selected. So in that event which component lead is assigned the issue? Is-it-possible-to-auto-assign-an-issue-to-a-component-lead 

Are you able to choose a user other than project lead after an issue is created? If not it could be that only the PL has assignable permissions (project settings > permissions).

Every ticket needs to be associated with an email/user. This ensures that the agent can communicate with the customer on the issue. What is the use case where the agent would not need to be aware of the customer contact?

Hi @Sarah Casner , welcome to the community. Can you please help me better understand what you're referring to? What do you mean by they are not seeing a division? Maybe they are not seeing the specific project/Card on the health center page?

Hi @Antony Delgado , I would definitely suggest reaching out to the vendor - https://bloompeak.io/support . I assume that is the vendor for the app you are referring to but please verify before contacting.

Hi @Anthony Lopez , welcome to the community. You can make your project open which would allow anyone that has the email address to create a ticket. If it is their first time doing so they will be added as a customer to that project by default. Go to project settings > customer permissions and select open in the drop-down.…