Jack Brickey Expert

i am not seeing anything immediately that looks out of wack. So we are going to need to dig deeper. * Are you 100% sure this WF is active? I only ask as i see the word (Draft) in the title. * Can you cause the transition from w/in the application, i.e. not from the Portal? If not something is really strange here.

Thanks, so for the NMI transition to work then the current status needs to be "Request Verification". Can you confirm that is the case? Assuming the current status is "RV" then have a look at your post functions. Can you share those?

Not surprised. I switched back and forth the first month or so. Please note that soon you will not be able to switch back so you definitely will want to spend time getting used to it.

Can you share your actual workflow? I suspect that there is an error in the workflow but just a guess at this point. When you take a screenshot use the diagram and include the transition labels.

possibly if you can provide more details. Screenshots and/or details of where you added the transition. what does "not working as expected" mean? what is happening if anything?

@Jeff Smith, the magnifying glass and the 'home' icon (top left) are your friends for finding most things in the new UI. If you click on the home icon, looks like the feathers of an arrow (?) then you should see Dashboards and other useful items in the sidebar. you may find this search useful associated w/ docs for new…

Cloud almost always gets new features sooner but not always. Cloud is a good choice if: * your needs are fairly simple (yes that is subjective) * your team small to medium (<2K) * you don't have or wish to dedicate a system admin to manage the server details * you don't mind things changes often and w/o notice * you like…

@Francesc Arbó, there are two ways to get your Resolution set: * You add the Resolution field to your 'resolve' screen which requires the assignee to select a resolution (Done, Won't do, Duplicate, etc). If you don't have a 'resolve' screen you can add one. This is best if you want the user to select the reason for marking…

@Tom, i have pinged other Community Champions to have a look at the thread to see if they have other ideas. I expect you will see them chime in today.

TBH, it is a bit difficult to say for sure w/o understanding the details here. I would suggest focusing in on your first comment in the original question. You mention that currently you "....have the possibility to add a comment that is "restricted to developers"". How is that done in your config today? Who cannot see the…

So there is one key requirement you just stated that thrown a wrinkle in things - "avoid letting the user see internal comments". I'm sure you aren't going to achieve giving them access to the Activity tab and not the comments. You likely have read this but just in case - Managing Permissions. Note this is a link to Cloud…

that may be true TBH i have always use jira-developers. Is there something about using jira-developers that you wish to avoid? I will do some quick research in the meantime.

@Sophia Wagner, * Create a group under user management/groups * Add members to the group * Set up permissions for the group to have the desired access * Ensure that users that you don't want to have access do not belong to a group that does have access, e.g. jira-developers. For more on Permissions see this document.

AFAIK, you cannot limit a user to Activity. The user needs to have browse permissions for the project(s). The question is do you really want your customer to have full browse access? Assuming you do then you can crelate a new group, e.g. customer1 and place all your customers into it then set up browse permissions for the…

You can’t do this natively via query. You can always go look at the transitions after the fact and assess the time of any reassignments and derive who had the issue at the time the clock expired. You can do this using an addon like Power Scripts or scriptrunner. You could simply send out an email for each breach that would…

You simply need to search for your issues by using either the Basic or advanced (JQL) search then click the export icon in top right of search screen. 

so i assume you are specifically referring to the section labeled "Create a service desk for an existing JIRA project"? This 'feature' is new to me and I suspect it is specific to Server since the document you reference is for Server not Cloud. I am on cloud and have never seen this capability. However, cloud changes…

In this environment the only thing I can suggest is to create your PMO board that displays all stories and tasks from the collective projects. In effect your PMO stories really won’t provide any value that I can see. i keep thinking of ideas that you could try but every scenario ends up in a dead end or messy situation.…

So I assume simply pointing the managers to a dashboard doesn’t meet your goal?

@Matías Knell, I’m rather confused about your goal/approach/expectations. Jira Service Desk is a different application than Jira Software. I’m guessing you know that. JSD is as different as it is similar to JSW. You do not use JSD project for software development and there are no Scrum boards for JSW. Similarly you don’t…

so how are your "tasks" connected to the stories, just linked? how far along and how committed to the multi-project approach are you. Without really understanding your situation I would offer that a single project leveraging Components for teams might be a better option. But I realize that might not be desirable for…

So trying to understand your specific situation here considering your question and the underlying details. Are you saying you have a story that encompasses tasks across multiple Jira projects? in any event you can certainly create a board that spans multiple projects. Simply by creating a filter that captures all issues…

@Nele Smeets, great. Can you pleas accept the answer? This helps keep our unanswered questions clean. 

I haven’t noted any performance issues that I could attribute to the new UI. if You are seeing performance issues i would certainly open a support ticket and have them investigate your instance. 

Unfortunately no. The old is slowly being permanently phased out. 

no. Jira works off of the right-most column for issues done when closing sprint. so if all issues are in the right-most column then it should close.

well i was going down the path that possibly an issue from a project other than the one defined currently by your board was added into 'your sprint 4' at some point and then your boards filter changed resulting in removing that issue from the board but not the sprint. Is that possible? If so do you know what the other…

aha....i think that might be the smoking gun...let's explore. What exactly do you mean about converting from one project to a new one? if you run this simple filter what do you see... sprint = xxxx anything there look out of place? any issues associated to a project that is not currently associated to your current sprint…

@Tom, a couple things to use to investigate... * Go to Board Settings and look at Columns. Do you have any unmapped statuses? If so the incomplete items could be hiding there. If unmapped status exist, you can temporarily expose on the board - create a new column and drag the unmapped statuses there. Go back to board and…

@Sara, first let me mention that there is an issue associated that has been reported to Atlassian where the SLA does not start when creating and assigning an issue at the same time. Having said that, let's not simply assume that is the issue you are experiencing w/o answering a few questions: * is this happening all the…