Jack Brickey Expert

I guess the question for me is what is your workflow. I use the Resolve transition and in so doing I select the resolution value, e.g. Done and I entere the solution into the comment field. The customer receives an email with my comment. So are you saying in your last paragraph if you simply click resolve and enter the…

holy cow! never seen a more conditional SLA. you deserve a prize or something! ;-) I will have a look over a beer tonight.

Participants = Customers Watchers = internal Jira application users i haven't looked at the details of Ian's findings but i have seen many SLA mis-firings associated w/ inaccurate SLA configuration. To really understand I would like to see the original SLA so I could better comment on the cause. sorry for the disconnected…

yes you will need to click thru the individual customers and disassociate them w/ the project. yes i would recommend using Organizations. I'm a bit perplexed as to how you got all (?) of your customer from one project automatically in the other w/o organization being used. I'm not 100% positive here but as I recall when…

try this... * navigate to the project you do not want the customers to be part of * go to Customers and see if you have an organization listed that is associated w/ the customers you do not want included * click on that organization if it exists * click remove from project

@Benjamin Dains, you may want to have a look at this similar thread.

To my knowledge this isn't possible. whatever fields are added to the request type for creation will be in the customer's view screen. the only caveat to that is if it is an optional field and they don't enter any data then it will not show.

if you consider the issue closed click the checkmark so the answer will be accepted and thread updated.

I don't see a way to edit that canned response. With that said, if your goal is simply to raise the visibility of the higher priority issues then coupled w/ the current alert I would suggest the following. Iin the Queues section you should create a 'High Priority' triage queue and instruct the team to keep that a 0 entries…

my thoughts on how to approach the problem: * create a custom field selection type with selections of: Success and Development * You would use the Customer Board to review issues and when ready to move an issue into the backlog of either the Success or Development activity then you set the custom field * Set up your…

@Arif Maulana, I looked at server documentation and it appears to be introduced in 3.11. See this document

I haven't seen anything like this before. All approvals including addons are focused on document approval not comment. TBH, enforcing approvals on comments seems overly restrictive. Maybe simply restricting the page for read access to all except those you intend to setup as approvers.

@Denise Hipson, you can have a look at this similar thread. I was thinking JSD built in automation might do it but a quick look proved otherwise. I'm sure there are addons that could assist with this for sure and would recommend a bit of search in the Marketplace.

@Balaji, I'm not really sure what you are going for here. If you just want to share all of the issues and associated fields you could simply export the list of issues in the project to CSV. * In search for issues use JQL --> project = xxxxx * Click the ellipses to export all fields to CSV you may be looking for something…

The customer has no access to the application create screen so I assume you mean you want to remove a field from the portal create screen? If so then simply remove it from the request type by editing the fields for the request type and remote the field.

You don’t convert a board. Simply create a new board and use the very same filter. All of the issues will appear on both boards. When ready simply delete the scrum board. Note that you can’t delete the scrum board if there is an active sprint so complete the sprint first. You will not lose any issues as issues belong to…

On your dashboard you click Add Gadget in the top right. If you are on cloud then you will need to click the link "Load all gadgets". type Pie in the search and you will find.

@Sven Koch, it has been some time since i have been using sprints/scrum boards. However, when I was last using this capability was already there in the planning board. we used this all the time. You could basically see it in total or by assignee. Have a look at this document to see if it helps. Note the link is to cloud…

@Arif Maulana, please ensure that you actually have the Time to first response SLA configured. If you do not then you will not see the series in the selection list when creating a report. also, note that the doc link you provided is for Cloud so it may be that this is not available in your version of Server. I recommend…

@Karthik Mohan, generally best to create a new question, just and FYI. There is not concept of "re-initiating" a queue. A queue is simply a filtered list. It sounds like you simply want to clean up the test issues right? You can simply close them all or if you just don't like junk lying around you can delete them. If ALL…

ah, ok then. Good sleuth work Tom!

Yes that would certainly explain it. Glad you found it. Great work!

I can’t say what the issue is based upon the current info. I need more details on the two customers and how they are set up, how they are different. As I mentioned before I don’t understand the group you have B in. How is that group created and are there permissions configured for the group that allow him/her to transition…

You could export all fields to CSV and use some other tool. You can search the Marketplace but I don’t know of any such addon. 

So if the admin can transition then that indicates they can transition via the application. The new piece of info you provided here is that it works for one customer and not another so that points to a permissions issue. You indicate both A & B are in fact customers which would imply portal only users. However, you mention…

I suspect that Ziad is on a starter license so they directed him to the community for support. I doubt they indicated to share SENs. :-)

It depends on what you want to achieve. You can certainly create a custom email for this. Can you be more specific on your goals.

maybe seeing your burn down report and an example of a Done issue not contributing would be a good next step?

@Ziad Elawar, this is a community forum so not wise to share SEN licenses or personal info. I have edited your post. You may wish to contact Atlassian Support directly if you are having issues w/ your licenses.

regarding my second question....can you transition from application itself?