Jack Brickey Expert

also have a look at Epic Sum Up and Sum Up For Jira

for Cloud... (server details may vary) project > project settings > customer notifications ... disable the organization added notification rule

@Yazan Hijji, please read here for available permissions

There are a number of discussions in the Community so you might want to do a bit of searching to find the best solution for you. Most commonly you would build a JQL filter for breached or about to breach issues and create a subscription to the filter. Here is one thread explaining get how. There are some good addons that…

Alarming with colors and sound is not supported. You could check for an addon but I have my doubts that there will be one. You can setup email notifications to achieve this. 

@Alex Hurtado, please post this as a new question as it is not directly related to the original post.

@smiserlis, there is not a way to do this. There have been similar suggestions made to Atlassian for this capability (ex. JRACLOUD-30517) that have been closed as "Won't Fix" back in 2013. FWIW, I have more or less steered clear of this gadget due to Atlassian's caution on potential performance impact. You can certainly…

I'm guessing that you have one or more Organizations defined and that each project has the same organization. At least that is what I would look at first. If you have separate project for each customer and you ensure that if you are using Organization feature then be sure not to have the 'Company1-Org' in the 'Company2'…

Not an automated method but you might want to consider using a cascading selection custom field. The first field is the user the second is the telephone number. When the user is selected the only option in the phone field is the singular number. Granted this might be cumbersome to manage if you have many customers and it…

Adding to what Francesc conveyed you can reference this document. or consider an addon e.g. Jira Workflow Toolbox and there are others to consider as well. You don't need the addon for this specific UC but you may find an addon offers other benefits toward your requirements

@Ross Dammann, I’m guessing this is a Business project. Atlassian made a change many months back that restrict boards “location” based upon project type. You can only have boards associated (located) directly with a project if the project is a SW type. For Business projects boards you creat can only be located under your…

I don’t understand your question. Download a pie chart? What is your ultimate goal here?

I’m so verbose. :-)

Are you saying you wish to rename the To Do status to Triage. If so you don’t do that exactly. You can creat a Triage Status and then modify you current workflow for the project in question to use Triage instead of ToDo. On the other hand if you want to change the “To Do” button in your screenshot to “Triage” then simple…

@Yugank Bhatnagar, I would opt for installing TestRail before going this path. TestRail is free and, while it may not be perfect, it would be a better test solution - IMO.

A test plan? Jira doesn't natively have any concept of a test plan. There are addons or integrations that are specifically geared towards test planning and execution, e.g. Test Rail, Zephyr, and several more. You can check the Marketplace

TTFR: Start = Issue Created, no pause, Stop = Comment: For Customer NRC: Start = Entered Status: Waiting for customer, no pause, Entered Status: Done, Entered Status: Waiting for support

that is certainly odd. there should be "Issue Detail View" under "Working days". This doesn't appear to be a permissions thing. I'm thinking it may be a conflicting plugin. Was this working before? Is it happening on all boards including Kanbans? Can you check your plugins, disabling them 1-by-1?

I would look first at any extensions you have for IE11 and try disabling them one by one. I you don't have any extensions or none seem to be the culprit then I would suggest reaching out to Atlassian Support. Or just hang here a bit and see if other have ideas.

see this thread it is always good to search the community as there are many answers already out there.

certainly. I don't know what the limit is but I have as many as 3 on some projects: Time to Resolution, Time to First Response, Non-responsive Customer.

@Ana Ines Bertone, unsure but would recommend you simply search Atlassian documentation (i have provided the one for Server not cloud here). However, if you simply want to see the workflow in place in your instance you can view an issue and click the "view workflow" link that is just to the right of the status, as…

@Shaan, not sure I understand. Do you have issues in backlog? Where are they showing that you don't want them to show? Can you share a screenshot?

you can move it diagram mode too. You must select the transition first by clicking on it and then grab the connection point.

ah ok. glad you worked it out.

Check the user management screen to see if the username exists. If so see if the “resend” button to the right is displayed. If so click-it. 

@Patrick RAISON, so at this point are you able to see the field but not edit. Is that correct?

You simply need to construct a filter to align with your needs. you need to navigate to “search for issues”. How you get there depends upon whether you are on server or cloud. Once there you can use JQL to construct your filter, e.g. project = abc and assignee = username and status != Done if you can be precise in what you…

@Evan Golden, I read Ana's request as looking for the diagram in the documentation itself. But certainly you can view w/in the application itself as suggested.

Thanks Matthias. I had to go peek at the documentation on this. I see this is the ITIL Change Management Workflow. I have never used this before. I would certainly agree it would be nice to be able to select the pause/stop on pending reason code. I searched Atlassian's open suggestions for JSD but did not find this one…