Jack Brickey Expert

Hi @Priya Mathanagopal , are you working with a Company Managed or Team Managed project? Check the lower left corner. Basically you can create the new field and then setup a manual automation rule to copy the contents of the old field to the new field. action - edit issue - select the new field and set the value via a…

Hi @Carolina SILVA , for this you would need to consider an add-on application such as backbone sync. However, given the eminent EOS for server, I am unsure if you will be able to install such an application on the server side. In any event definitely check the marketplace for appropriate solution

Hi @Osama Al-Areky , the rule looks good as written. You have created a task and then for the most recently created task you are creating sub tasks under that task. So those sub tasks should have that newly created task as the parent. You further explain what exactly is happening when you execute this rule?

Hi @Sherry Nightingale , assuming you are using a Company Managed project then follow these steps: * create a new screen with the fields you want * go to project settings > workflows * edit your workflow and double click the transition to Done * in the pop up add the name of your new screen * save and publish workflow *…

Hi @Lucas Silvera , ¿De verdad quieres decir que quieres eliminar problemas? Si es así, recomendaría encarecidamente no hacerlo. En lugar de eliminar un problema, podrías simplemente cerrarlo o incluso archivarlo. Dicho esto, parece que quieres encontrar todos los problemas que deseas eliminar o procesar de otra manera…

Hi @Fernanda.Casagrande1 , the error message you were seeing is it specifically about your user account but rather the entire instance has been suspended likely due to billing issues. If you are not the organization, admin or the billing contact, please reach out to them to investigate. if you are the admin, you can click…

Hi @Vera Valshonok , can you try the following smartvalue - {{issue.url.customer}}

Hi @Giacomo Tufano , with the help of another community leader I now understand how to get this to work. While I thought this was done at the System settings Area in fact it is done at a given project level. Here how to get it to work: * Navigate to one of your JSM projects * Click on project settings * Select Features *…

i checked a Premium instance with same results.

Hi @Giacomo Tufano , That is very interesting. I have never seen this before but like it. However on my free instance I see the same thing as you. Let me try another instance and report back what I find

As Nic conveyed you cannot drag, and drop between swim lines. If you want an item to appear different swimming, then you need to understand how that swim lane is to find a match your issue to those constraints.

Ok. if it works for you, please consider excepting the answer

You might contact the vendor - https://caelor.atlassian.net/servicedesk/customer/portal/1 

Hi @Juan Liu , you can use commentedby in (a, b, c). However, that simply would find any issue where A, B or C commented. I'm not sure if that really translates Analyzed by. If you have a specifically defined event where users analyze an issue, then I would go with a custom field.

I just did a quick test and it seems to work fine. To be clear you are clicking on the teams drop-down in the menu and selecting create team, correct? What error message or behavior do you observe when you try to create the fourth team?

There may be a limit. I will attempt on my version later to see.

Hi @Roger Willison-Gray , are you by chance on the Free plan? I wonder if there is a limit in Free. Did you create one or more of the existing plans? If not, it may be a permissions issue.

There is a limited amount of syncing that could be achieved using Automation + create by mail but I don't believe it would meet your needs. For true sync you need to look ate an addon, e.g. Backbone disclaimer - I have not used the example add-on and there are other options out there so you should research if you decide to…

Can you attempt via a different browser?

Hi @Adilet Seit , there is not a means of accomplishing that requirement.

Sort of. The customer (client) can indeed hit the top level help center Page. However what they see depends on which projects for which they have access. For example, let's say you have five projects (A, B, C, D, E) and two customers (Fred and Edith). If Fred is a customer of all five projects but Edith is only a customer…

Hi @FINE Client Support Team , The first link is to the help Center which is the top level url for your companies servicedesk. On that URL or rather webpage you will see a card for each Service desk project. If you only have one project you only see one card. Each card will be chronologically order and the subsequent URL…

Hi @Lamar Cousin , Welcome to the community. The accuracy of my answer could be at risk here as there's insufficient information for me to zero in definitively. With that said let me take a stab at it and see if I get close. First is important to understand that there are two different implementations within jira for…

Hi @Kelsey Knaus , Would it be possible for you to share a screenshot of your rule? As well I would be interested in what the audit log is showing when the rule is triggered or if it is even being triggered.

Hi @Leonardo Silva , A primeira coisa que eu sugeriria é pedir a um usuário que não está funcionando para tentar a ação manualmente. Isso ajudará a isolar se é um problema de permissões para esse usuário específico.

No need to feel bad. It is easy to miss the details.

Hi @Leonardo Silva , Você inspecionou o registro de auditoria?

Hi @Jarrod Neven , what you see is a portal Announcement. When in the portal click on Customize and select Portal announcement.

not out of the box. you could find issues of a certain Issuetype that do not have a certain linktype. For example... type = story and issuelinktype != "relates to"

I recommend reporting to Atlassian support if the issue persists when in Cognito mode.