Jack Brickey Expert

yep that is absolutely needed if all issues aren't labeled. that one gets me from time to time. :-)

the question is a bit confusing but try this... (project = project A AND issuetype in (subtask1, subtask2, subtask3, subtask4)) OR (project = project B) if this doesn't get you where you want to be please share the filter you have in place.

who shows as the Reporter? individuals can only see issues they reported or have been added as a participant for. I suspect that since you manually created them you are the Reporter. Try updating one w/ the actual customer as the Reporter and see if that addresses the issue.

ok so i see you are using the Priority as a hidden field w/ preset value and you want a query to show all your presets. There is no 'direct' way to do this so 1-by-1 is the only thing I can think of. Hopefully you don't need to do the on a regular basis.

@Danny Jimenez, i'm not clear still on what you are trying to do but let me take a swing at it. Are you wanting to display all issues associated w/ your Critical/Major/Minor SLAs? And if so can I assume that your Critical/Major/Minor SLAs are associated w/ the Priority field? If so then won't the following filters…

are you sure the label is the same? verify case.

@Arlan, that was a bit of a curve ball. Unsure about your "none" status but am now wondering if you would be better served creating a dashboard for your team if they don't like Kanban board. If you don't want to take advantage of columns then a Scrum/Kanban board really isn't the best solution IMO. For my team I create a…

Have you considered Jira Service Desk instead of JSW? If you aren't doing development it is a better solution for helpdesk like activities IMO. If you have not tried it I highly recommend doing so as I think some of your questions will be answered. You could start with this guide.

what is your goal? I simply click on View in issue navigator and add my columns there. You can also save the filter and add to the dashboard displaying whatever fields you want.

Agree with Mirek’s Input. However, you may wish to review this thread. 

This looks to be a browser issue or rather an issue with loading. Try again and with a different browser. 

This feature is not available at this time. You may wish to explore apps by other developers to see if they offer it. 

well this has me perplexed for sure. Do all of the issues in the backlog have none as their status? what happens if you change the status of one of the issues? it is odd that an In Progress issue is showing in your backlog at all. I don't know that a screenshot of the column configuration showing status mappings will help…

Amrita, ok so you are getting off track a bit. First remove the column "Fix Version" in your board. You don't want that. What I was trying to convey was simply to display the Fix version field in the columns on the Search issues view not the board view. But you have shown if you cannot edit the fix version then it may be…

@Arlan, can you verify the following: * that you don't have a custom field called "Status" not even sure this is possible but have never tried. that is ensure you don't have two "Status" fields * check your workflow. do you have a status called none? unlikely but you never know. * what does the column config look like for…

yes certainly. but first i would check to see if that is the issue before adding a post function. so... FIRST: let's verify if we can find the reopened issues using JQL. * go to Search issues and enter this filter in Advanced search - project = abc and fixVersion in releasedVersions() and status not in (closed, complete,…

maybe/probably... A dashboard is great for getting a glance of where things stand and sometimes can be useful to manage projects depending on the nature of the project and how a dashboard is set up. Now in your example and the limited insight into your project world let me offer the following: I would have a project that…

@Amrita Nair, there are several possible reasons for issues not showing when reopened: * it is reopened into one of the "Unmapped" statuses, e.g. assumption, dependency, etc. * the board filter excludes issues that have a resolution other than none and you are not clearing out the Resolution code as part of the reopen…

i removed the SEN as this is a public forum.

you are welcome. I didn't try to customize the color but the verbiage for customizing the look and feel seems to convey for the "help center" not the specific "portal". The help center covers all portals. I may play around w/ this if I get some time later today. I have been meaning to refresh my portals. :-) if this help…

@Erik Norman, I think that you are approaching this wrong. It appears you are trying to use Jira's email channels for JSD. JSD has it's own email handler. To set up an email for JSD you should go to project - Settings > Email Requests. Here is a link to the documentation Note this is for v3.12 your version might be…

seems to work for me: project 1: Project 2:

@Admin, I may have spoken prematurely here. I missed the part about two projects. If you have your customers on separate projects then you may be able to achieve your goal. In the project > Settings there is Portal Settings. Here you can customize the logo. Now I'm guessing that is what you have tried and it hasn't worked?…

concur w/ Jeremy. try removing Status and see if "none" still shows. make sure you didn't mistakenly add "Resolution" rather than status.

@Rajesh Jella, first as a matter of house-keeping it is best to reply to a thread (this one) rather than doing so in an "Answer". That out of the way, if it were me I would start w/ SD Internal Base given your issue is specific to JSD. Interestingly I found this thread speaking of similar situation. The other oddity is…

@Toby Moore, please check the board's man and sub-filters. Board Settings > General.

@Rajesh Jella, i would disable one by one and isolate the culprit. I wouldn't suspect the AUP manager personally. can you list addons here?

Have a look at your status mapping - Board Settings > Column. Ensure that MyStatus is mapped to backlog. 

this Isn’t possible. The portal loom&feel is singular per instance. There are addons you may wish to look at in the marketplace. I’m unsure if a solution exists but worth a look. 

Surely it is a compatibility issue. Have you identified the addon? I would do so and reach out to the author.