Jack Brickey Expert

i'm getting confused here so let me back up.... The "Backlog" screen has two sections: Sprint(s) and Backlog. If there is an active sprint the Sprints area will have the active at the top of the screen and any defined future sprints below and below that the 'true' backlog. Any story you create initially "without"…

agree w/ @Moses Thomas on the re-index.

thanks. So if I understand correctly - If you create an issue from the app the default priority is set to High (P1) but if an issue is created via the email channel then it is medium (P3). Now you mention "incident priority" so I want to ensure we are talking about Jira's default "Priority" field and not some custom field,…

If it was working before and you see the email in the inbox of the configured mail account I would suggest the following: * send a test mail from w/in the mail handler config. I suspect it will succeed but doesn't hurt to rule that out. * consider plugin compatibility. Any recent updates to Jira or plugins? Can you disable…

can you provide the details of your automation? That is the first place to look.

no that does not exist. you can have Epics>Stories>Sub-Tasks.

Hi Brian! man you guys are in deep! ;-) How many admins does it take to run that shop?

yes you certainly can. Some of what you are asking for are already built into the Reports for JSD and it is easy to edit them to meet your needs or create new ones. I don't have the time at the moment to construct JQL for each of these TBH nor do I expect that is what you are asking for here. If there is one or two in…

So you can do this OOTB. * Create a drop down or checkbox custom field where you can select the financial category * if you plan to have multiple product types within a Jira project then create another custom field to select the product or use existing Components field. * enable and require time logging. issue assignees…

another thought... do you have any suspect plugins, e.g. Notification Assistant?

yes seems odd. reading the above: * the reporter was changed prior to the 18th * on the 18th the issue was updated by a fuzzy named person * on the 18th you get an email notification but what is further odd is that update notifications = all watchers and current assignee NOT the reporter which would seem to say the system…

I will jump in w/ a couple of thoughts here... * if you look at one or more of the issues where you get an unwanted notification have you verified you are not any of: reporter, watcher, assignee * i recall i had some weird behavior similar to this when i imported a bunch of issues when setting up JSD years ago. i think,…

@Carole Wai Hai, welcome to the community! I don't suspect the link you mention is related to your issue. I also doubt that the change to Request Created caused this. Please check the following: * Have you used the notification helper to see what it tells you? If not please do. * Under Project > Settings > Notifications…

Thanks Andrew! I was just getting back to this thread. @Rachid Amajoud, please update this thread once you get your answer.

Great idea @Daniel Judd! I work at a company based out of Plano called Fortress Solutions and Fortress UAV. I am the VP of Engineering but oversee a number of areas including IT, NPI and internal business SW development. You can learn more about me on my LI page. My current company uses Cloud instances including Jira SW,…

i'm unclear exactly what you are trying to achieve here but let me give it a go... If you are looking to record/retain 'profile' info about customer that is not available OOTB. Check for an addon e.g. Customer User Profile. Note: I have no experience w/ this addon, just did a quick search in Marketplace and found it.

@Franklin Hu, welcome to the community. First check to verify that all statuses are mapped to columns - Board > Board Settings > Columns and look to the right and ensure no statuses are in the unmapped area unless that is desired. New stories should have a status that maps to the Backlog.

Mea culpa....cloud has it but i'm guessing server does not. :-(

Mark, I'm confused why this cannot be done by a simple post function? Maybe I missed the question?

Sure. You simply add a post function to your WF transition to copy the field.

So is the question answered by Mesut's response? Are you wanted to attach an email to a Jira issue? If so you should accept his answer. The reason I ask is that your response above doesn't seem to convey that to me. If the question is still open I have the following question. You mention "seeing the email". Is the email a…

I'm not sure I understand what you mean by "link my Outlook emails to Jira tickets". When Jira sends notification emails they have a link to the actual issue in Jira. I'm sure I'm missing your question here.

if you have it configured to allow under Customer permissions - Anyone can send a request via the portal or abc@xxx.com

@Rachid Amajoud, you can reach out to Atlassian here. This assumes you have something other than a starter license (10 users). I will try to assist here in the community a bit later if still needed. Please update this thread if you do open a case with Atlassian. 

What fields specifically are not exported? Some fields that show in the results are calculated and won’t export. 

have a look at this document - Approving a service desk request

glad to assist. please accept the answer by clicking check mark by the vote icon.

unfortunately not. there are some product suggestion tickets open w/ Atlassian to support domain names.

However, this will not bring the project over, only the data. this requires @David Rucktaschel to first create the new project and all custom fields, workflows, etc. then import.

If you don't need to individualize your community users you could opt to create a single user in your current Jira instance and setup an email channel for "all" of the community to use, e.g. community.input@urcompany.com. In this way anyone in the community can simply email in their input but they will have no visibility…