Jack Brickey Expert

Kimberly, good write up. Keeping my fingers crossed this works for AB.

i'm not sure off the top of my head. I will try to get back to this later when I have some time. there are other discussions on this in the Community so you might search a bit. Options likely include creating custom date fields for First response and record the date/time when 'first response' is achieved. Might I ask what…

w/in excel you could calculate the resolution time from the createddate and resolutiondate

those are calculated values w/in Jira not fields so they won't show in the export.

That is not editable.

This is one of the reasons I don't (yet) use Agility. It is is beta and has all sorts of issues IMO. I have two Agility test projects. The left one was created ~6wks ago and Agility2 created last week. Agility2 allows me to add Issue types.

yep that's the ticket!

People is a superset and has all users associated with project. People allows you to change the role of users. There are instances where a customer could have their role changed; generally this is if the customer is an employee and takes on new roles. 

While I have not read it anywhere, I’m sure it is to retain history showing where first committed. You could remove the older sprint if wanted. 

@Jason Townes French, You cannot create a Kanban or Scrum board for Agility project only an Agility board. I suspect that you do not have permissions to create other project types. 

This is by design. 

This isn’t possible. Once issue are in progress they are not considered Backlog. However, you might consider a simple filter for the epic. You could also include a gadget on a dashboard which is a typical use case for seeing overall progress of Epics.

See if this article helps - Configuring Portal

I seem to recall doing this several years back and believe it was by selecting Time in Status in the card layout. However, I’m not where I can validate this at the moment. I recall it wasn’t very useful for me.

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@Jason Townes French, what exactly the issue you are currently facing. Can you not creat a board?

Sam, as I mentioned your automation will be different based upon your scenario/workflow. You could just as easily replace the "approval complete" with when the issue transitions to the status associated w/ the decline.

use Automation. It is pretty straight forward and the function should walk you thru the process. Basically something like this but the actual will depend on your workflow

@sunita yadav, first I wanted to point out that I do not work for Atlassian. I'm a user like yourself. That is the basis of the Community. The only reason I mention this is that response times can vary in this forum but generally are exceptional. With that said, you haven't provided what is needed to help you resolve your…

Glad to help. If it works for you be sure to click the checkmark above to accept solution as it helps others when they have similar question.

if you created the board you are the owner and others cannot modify it. BUT all other users can easily drag-drop and create issues. What you need to ensure is that the desired users (group) have the necessary permissions: * Browse * Transition * Comment * Create Go to the project(s) in question and then Project Settings…

@pamila fancy, The Community consists primarily of users just like yourself though some Atlassian members to visit from time to time. The point of this is that we have not way to access your system nor should we be able to. With that said here is what I suggest: * check your junk mail just to be sure that the forgotten…

I agree that the portal is rather limited currently. However, I expect in time we will see enhancements to the portal.

@Manon Soubies-Camy, ha w/ Cloud missing the news is easy to do. It's like opening birthday gifts once a week. Some gifts make you happy and sometimes you want to take it in for an exchange. ;-) But...I'm happy much more often than not.

@[deleted], i have fully tested this but took a quick look at a test project in my instance. As you will see in the image below you should be able to set this up. you will need to add separate if/thens for each org. As I said I have note complete nor tested but I think it should work for you. If for some reason this does…

@Manon Soubies-Camy, no i'm not sure at all. I was just sure that if anything could be done it would have to be by Atlassian. I was in quick answer mode. :-) The quote you provided would seem to say they cannot (or will not) either. That said, I would certainly contact support before going down the manual path as…

enable public sign-up

When you say home page do you mean to say you want the Kansan board accessible in the left sidebar of the project? If the project is a SW project it should be there by default. If it is a Business project you will need to use “add item” to the url of the Kansan board.

What you want to do is to create a unique transition to “waiting for customer” rather than having comments automatically transition. Normally this is “Respond to Customer” which brings up a screen where agent can make the comment intended for customer. There are other options but the above is the best solution.

@Erika Sa, I'm sure you are correct and I'm doing something wrong but here is what i see in my Agility test project. I created by selecting the Agility template and it certainly looks different that all other projects. If I go and view the ATP-1 issue I see this...