Jack Brickey Expert

@Anna Murray, by release do you mean when someone creates a "version" or when the version is actually "released"? I'm pretty sure there is no event associated w/ the creation of a version but that absolutely can be controlled by permissions. You need to be a project admin to achieve this. I'm not sure about whether…

@raquel gatus, welcome to the community. You might find this article helpful on this topic.

@David Gorender, welcome to the Community. This really becomes a personal preference situation. When I first started using Jira I played w/ capturing meeting time as tasks because the team wasn't accounting for the time when planning sprint. In the end we found this unnecessarily burdensome and opted for simply accounting…

This is a duplicate question please see that thread for discussion on the topic.

I really don’t know if this can be done if the sprint started prior to import. What should work is that if you import issues that have have not started and that include an appropriately formed Original Estimate then when you start a sprint and then begin logging time your Burndown should be fine. BTW, I marked the other…

@Manon Soubies-Camy & @Alexey Matveev, thank you both for your input here. Up to now I was under the impression that JSD was an app that included/leveraged Core which, as I understand, provides business and agility board support. Reading the article shared in the link and some ‘neighboring’ documents it appears that maybe…

So the Notification helper says you should not receive a notification. which is as I would expect. I assume the second screenshot Is it from your gmail account? Another question it appears that you have created a gmail account in your name so you can test as a customer. Have you verified if actual customers are…

so if you create a Kanban board from your JSD project (create board from an existing project) and set the location to your profile can you not share it with you agents? I believe this should work since JSD rides on top of Jira Core and Jira Core provides the board functionality. Now you cannot create a board from a…

Jon, so that i'm clear here are you saying that the customer receives a notification for a comment added when they are the one that commented? This should not be the case. If so, can you please do the following and tell me what you see? Note i'm on cloud so there likely is a different behavior here. * go to the view issue…

Here is a good place to start - Atlassian APIs

@RBR_jtaylor, welcome to the Community. Yes you can certainly do this but I would caution against this as the purpose of the public comment is in fact to share w/ the customer. With that said... project > Project Settings > Customer Notifications > Public comment added edit that rule and at the bottom click to disable it.

@Pedro Lima, where are you accessing the issues? If you are using a board in Cloud and you click on an issue you will see something like below. From there you can click the ellipses to log work. That is easier than clicking show more IMO.

correct you will need scripting addon like Scriptrunner or Powerscripts. You could use the updatedate jql function which would include comments but other actions as well.

You could consider using automation. I see you are on server version and I'm not sure what automation exists OOTB but you could use an automation addon if necessary e.g. Automation for Jira or Automation Lite for Jira (free). If the custom field value equivalent to your Components then you could simply copy it into the…

@[deleted], you mention you can't visualize JSD issues on a board. So are you not able to create a kanban board for your JSD issues?

If you are the admin - go to project > project settings > email requests. On that screen you will see a place to add custom address. There is a good article in Atlassian documentation that details this. Support.atlassian.com select service desk and search

you just need to add the field to the appropriate screen. You can add to the create screen and/or the edit screen. project > project settings > screens. find the appropriate screen and edit to add the field.

@Natalie, that indeed is a great quote and one I have never heard but will now remember.

LOL....I guess I should have read the link to the one's already posted because my choice was there already! DOH!

So I'm normally one of those people that rolls their eyes at the motivational expressions and in fact find more value in the de-motivational sarcastic ones. :-) It isn't that I don't believe in the message, just that they often feel so forced or corny. I'm a big believer in teams and that is the way I prefer to work in…

can you do the following go into the search for issues screen and enter the following order by created DESC this should give you every single issue that has ever been created w/ the most recent at the top. depending on when you created the issue and what other issues have been created it should be near the top. As @Raynard…

@i.canakci, welcome to the community. First how did you create the issue? Portal or application? Second how are you trying to access/view the issue? Did you get a notification email that it was created and clicked the link or did you simply enter the issue ID into the search? Can you go to the LISD project page and view…

@Luis Hernandez, you need to ensure you have added the field Components to the screen and you need to understand that if a field is currently empty it will not be displayed on the view issue screen. With that said try the following: * in the view issue screen click Edit * look for Components if it is there enter the…

@Maciej Drabicki, welcome to the Community. Yes and no. You can most certainly create you own board where you display a set of columns that are different than those displayed in another board. However, keep in mind that columns in boards equate to statuses in a workflow. A column can represent a single mapped status or…

@Vinicius Kienen, so it appears Parent Link is associated w/ Portfolio. See this article Showing Portfolio custom fields in Jira software. So unless you are using Portfolio it will not work. FWIW, i did find it odd that the field exists in Jira and I can even write a JQL like parentlink is no EMPTY but when I display that…

This is not possible. You can only add a custom internal email or leverage the one provided by Atlassian for each project. I guess you could reach out to Atlassian Support to ask but I doubt that they would make the change.

Arup, regarding the inability to open an issue w/ Atlassian indicates you are on a starter (10 user) license. Indeed Atlassian documentation, the Community, internet and self-learning are you options. The good news is that between all of those you should be able to get most questions answered i suspect. With that said,…

@Vinicius Kienen, i'm a bit confused here. As you noted Parent Link can be added to the card. The way it should work (have not tested) is as follows: * Task/Story would show NONE * sub-task would show the Task/Story parent is this not what is happening or what you are aiming for?

Hi HK! As for terminology you should refer to the agents view as simply the application view or agent view rather than portal so as not to confuse with customer portal. Regarding your observations for sure this area is confusing. I’m going to continue to investigate and understand this include reaching out to Atlassians if…

@Ashwini Angadi, welcome to the Community. Is “deactivated” a status in you workflow? Are you asking how to change the name of a status. If not please elaborate on your question.