Jack Brickey Expert

yikes. definitely don't want a custom field that uses a Jira default field name. :-) If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

There is an "average time in status" gadget that might be useful but if you want to know on a issue-by-issue basis of how long an issue is in each status for the lifecycle of the issue then consider the EasyBI addon. That seems to be a common recommended addon for this purpose.

well this is just weird for sure. Your JQL is fine. You said you had five values for 5 queues. Are all queues showing blank status? Can you verify that you don't have some custom field called "Status". Don't think that is even possible TBH but would edit the display to verify.

So i suspect you want to set this up using the Trigger issue. That is, try something like this: trigger: when field value changes condition: link exists action: copy value from Trigger issue if you provide a screenshot of your current automation I can try to play w/ it and get it to work but it may take me awhile to get to…

to be clear there are certainly swimlanes. my only point is that it wouldn't make sense to try to capture time in swimlane. The swimlanes are simply filters of issues that meet certain criteria. A way of compartmentalizing issues. Can you restate your requirement such that I might be able to assist? p.s. it is best to use…

i haven't tried but expect you could copy the organization value into a custom field and then use the custom field in the gadget. Might want to look at this thread on how to copy the organization field - requires addon. I don't think, but haven't tried, that you can copy it natively via post-function.

yes unfortunately that field isn't available for whatever reason on gadgets. You may wish to vote on this issue - JSDCLOUD-4770. 

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

ah....now i'm catching on. :-) So basically... If ABC-123 is blocked by XYZ-123 Then copy value of XYZ-123 "Custom Field 10001" to ABC-123 "Custom Field xxxxx" Granted maybe some additional qualifiers are required but ultimately it seems you just want to mirror the custom fields between the linked issues. For this you are…

This is not possible. You might want to look at the Marketplace to see if there is an addon but not familiar with one.

the only suggestion I can offer is, if you are on cloud I wonder if the new Roadmap feature would meet your needs. Otherwise look at Portfolio.

Not sure but suspect this might be associated w/ recent cloud outages maybe. Try a different browser and wait a bit and if it continues then report to Atlassian Support.

Sorry don't understand what you mean by "standard attachment". Here is an example of what including an attachment looks like in the portal. If that doesn't work please elaborate. Regardless this is what JSD provides.

yes for sure. project > project settings > Request types > edit fields and add field - attachment

well that is rather odd. Let's recreate the queue w/in the Jira Search for issues method: * edit the queue and copy the JQL that represents the queue * navigate to Search issues and paste the JQL in * include status in the columns results?

@Sara Jones, I suspect it is an issue with your workflow. If you are an admin go to project > project settings > workflow and edit the associated workflow. See if there is a ‘closed’ status and a transition to the ‘closed’ status.

@Lynn Owens, time in swimlane really doesn’t make sense. Maybe you mean time in a given status or maybe time to resolution?

So to be clear here, you are saying that an individual that is not a current user sends an email to your defined custom email and the issue is created but your userid is set as the “Reporter” not the person that submitted the ticket? Assuming that is correct can you tell me what happens if an existing customer sends an…

@IT Helpdesk, first let me convey that I don’t work for Atlassian and this forum doesn’t equate to Atlassian support. Rather the Community is a user support forum. So I cannot look into your system and investigative nor would you likely want me too. :-) With that said, it seems you are saying that the Atlassian provided…

I don’t know of anyway to add “button macros”. Alternative - do this via a transition in the workflow. The “button” appears at the top of the detail issue view which equates to the transition. I would argue that you would want the status to change to “waiting for customer” in the example you conveyed. other ideas: * if you…

But @Nawaaz SOHAWON indicates he is on Server.

During one of the presentations at Summit where roadmap was announced for cloud someone asked that question. As I recall there was no commitment for if/when this would be on server. I expect it will need to prove to be a success on cloud first. You might consider opening a request for the support in server.

This capability is not available.

I’m not sure how to direct you at this point. If as you said it just stopped working and nothing changed then I would suggest reaching out to Atlassian support. If you are on cloud they can log in and have a look. If there are any other clues to share please do and I will see if I can help. BTW, did you check with the…

This certainly seems odd. So if you use "Epic Link" = WOR-7 nothing is returned?

My bad. I was reading this on the go and did a poor job obviously 🙄. In any event to the best of my knowledge this is not possible. Certainly not OOTB. I have never searched the marketplace for any addon that would control this but would be a bit surprised. Maybe others have further ideas here. 

You can choose a multi line text field as the custom field type. 

@Borgnis Cristina, I assume you have created a dashboard and tried out the available gadgets? while you may not be able to get precisely what you are wanting OOTB there are several that should get you close: Created vs. Resolved, Pie charts of open vs. done, two-dimensional chart showing the years on the Y-axis, etc. You…

You need to check the notifications settings to see if something has changed. When you say "we don't receive email" who is "we" or what role are they in and are they accounted for under - project > project settings > notification > Create issue? If a customer opens via portal are email notifications sent/received, i.e. is…

@NicoDeluxe, please note that I have edited your post to remove private info as this is a public forum. If you are trying to have new users created when they send in an email please ensure the following is configured: project > project settings > customer permissions - "Anyone can send in a request from portal or 'email'"…