Jack Brickey Expert

As Gezim points out "resolved" function operates off of the resolution being set and for sure you should work to have that occur whenever an issue is marked Done. That said you could try this and I suspect it would work... project = PRIV AND resolutiondate >= startofday() ORDER BY priority DESC

If you have not you should review Setting up approvals article.

It sounds like you want a project per client. If so then each project will have its own support portal link and it’s own email if desired. You simply need to define the customers per project without overlap. That is user1 of client1 is in project1 and should not appear as a customer in other projects. Please let me know if…

I would consider solving this via transition back to requestor. You could use Automation to transition to “waiting customer” upon comment from approver. When the customer comments back it moves back to approver. This ensures accurate ownership is reflected on the issue rather than relying on comments.

another thing to consider is that there have been some cloud 'outages' and it is possible that what you are experiencing is related. you can always monitor the Atlassian Statuspage for current conditions. I noted they were having an issue earlier.

This is not a normal thing. I certainly have never seen this. I can certainly continue to assist but will be a bite hampered without seeing it first hand. Given you are on Cloud I would recommend you contact Atlassian Support . otherwise please provide the following: * screenshot of the main project page, I.e. exit out of…

Is this server or cloud? The image would lead me to first try a different browser just to rule that out. The sidebar isn’t specific to an admin though the details screen is indicative to a project admin. If you exit out of setting and into the project does the sidebar work? Regarding deleting a project, FWIW I generally…

very true. I was not paying attention to the title so indeed if it is project specific you should focus on the project details. Note you may need to also look into User Management > Groups to interrogate the actual users in any groups assigned to permissions.

Note: my answer to Lee is different than for Caroline here because Agility wasn’t a thing in November of 2017 (I believe) but is now and I have seen this question many times recently associated with Agility.

If you are on cloud it is highly likely you are using an Agility project and associated board for which there are no config options. 

To be clear you don't link a Confluence page to Kanban which I'm guessing you know. I think you are asking where do I go to add a link in the new detailed issue view that appears in the Kanban board. This is currently not available in the new view. I know Atlassian is aware and have been provided feedback (I was one of…

that could be though I have never heard others experiencing this. TBH i keep my workflows simplified as much as possible so can't really measure the effects.

I don't have any specific ones that I would point you to TBH. The way I have introduced to my team in the past was to set up the instance and provide some overview sessions walking the users thru our actual instance. I then have a Confluence page that links to tons of info: video overviews (dated), Atlassian documentation,…

Certainly. Queues are simply filtered lists. So if your issues are assigned to agents then you could create queues by each agent as the Assignee. Now if your question is something else, e.g. how to assign to agents automatically please let me know.

You could use automation for the first part. If due date past then email individual. on the second part where you wish to control the due date relative to the SLA I suspect you are going to need an addon like Scriptrunner or Powerscripts.

You are welcome. If you have further questions let me know. If not please consider accepting the answer (checkmark) as it helps others who search in the future.

If you are an admin go to system settings and User management. You can look at individual users or groups. You can also export to CSV and inspect. This may not give you the full details you seek but the best place to start. 

You can search YouTube if you like but keep in mind that they are likely quite dated given the frequent changes especially for Cloud. Moreover cloud and server are pretty different from a UI perspective.

You might want to either reach out to Atlassian Support and/or check https://jira.atlassian.com/projects for an existing request for this and if found vote/watch.

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

Liking the changes fyi. in Safari the drop down for "ask the community" is compacted.

this is not possible as velocity only works where time is bounded, i.e. a sprint. Here is a thread you might review for ideas.

Há maneiras diferentes de fazer isso e há alguns tópicos bons que já existem sobre esse tópico, então convido você a usar a barra de pesquisa e analisá-los, pois eles podem fornecer outras ideias que podem ajudá-lo. Com isso dito ... Você não precisa de 10 projetos diferentes. Você pode ter um único projeto e restringir o…

The error is with the JQL. I see that "Response Team" is a custom field, are you sure that "Active Directory/Acct Mgmt" is an actual value? Have you pasted that JQL into Search for issues to see if it validates? Just as a test you can drop that part altogether to see if the JQL passes and queue is created. If it is then…

Sim. mas este é um post duplicado que eu respondi anteriormente. parece que você está abrindo alguns. Se você está na nuvem, você pode ter dois e-mails: o fornecido pela Atlassian e um e-mail personalizado. No entanto, eu não tentei isso, então não posso garantir como funcionará. Não tenho certeza se isso é possível no…

@Jason Knight, I don't know what you mean by "response team". However, to add a queue you must have project admin rights. Go to project > Queues and at the bottom of the list of queues you should see "new queue".

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question. But, only if sufficiently answered.

Não sei exatamente qual é a questão aqui. O Google Tradutor está longe de ser perfeito. Se você estiver perguntando se uma solicitação de e-mail pode resultar em diferentes tipos de solicitações, a resposta é não. Se a sua pergunta é diferente, você pode reformular?

Não estou claro qual é a questão aqui ou se existe uma.

ranking isn't unique to a board it is unique to a project as issues belong to projects not boards. This is why the order changes. I'm not sure you can accomplish what you are trying to do TBH. That said my UCs for ranking are not complex and as such I'm no expert in this area. You might look at these addons to see if they…