Jack Brickey Expert

I assume you are using the custom email. Have you logged into that email inbox to see if the incoming emails are in the inbox?

some questions for you: * cloud or server? * can you add a screenshot of your email configuration 

Understand completely. However, consider bringing the execs out of the 19th century and demo the power of Atlassian tools. For example use the dashboard with pie charts, created vs. resolved, etc to impress the execs. They generally eat that stuff up. Demo the real time nature of the data and the fact they can come to the…

you can create as many dashboards as you want but generally i put several gadgets on one board. as far as printing there isn't a "button" to do that but if you want you can screenshot and print. you can also create a wallboard to share. keep in mind that dashboards are meant to be dynamic and up-to-date so printing has…

consider creating a Dashboard and use the Filter gadget. create the filter you want and apply it to gadget.

@Andrew Bilukha, I have setup a number of automations and really wish I had more time to refine and set up more TBH. I thought I would share my thoughts and what I have done. First, I love the built in JSD Automation and it meets much of my needs however, when it does not I reach to the Automation for Jira addon as it add…

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

The Epic burndown is associated to the board not the Epic (issue). You need to create a board that represents all other boards that are tracking work in the Epic.

got it. there is some uniqueness here to Server. I'm on cloud and mine is a bit different. Regardless this is not currently possible. I did a quick search in JAC to see if there was a request for this and found JSWSERVER-14684 so you can vote/watch.

That is how it works. Emails only provide links and customer must go to portal to view. You might find this thread worth reading.

copy in the last 50 lines or so.

i'm not sure i'm following. can you provide a screenshot of what you currently are seeing and where you want priority added? Maybe you have swimlanes by queries and using priorities? just not sure given the current info.

I would suggest reaching out to the addon's support if you have not already.

there is an open request for this - JSDSERVER-5211. you can vote for it and watch if you like. There aren't many votes at this point so wouldn't place too much hope for it anytime soon.

And I would recommend reaching out to the authors of each of the other addons.

@Kamil Biernat, what I mean is this. In your image on the right there is “unmapped statuses”. Is there a similar sidebar on the left that speaks of “backlog”. Maybe it would help if you could provide a full screen shot of the entire browser window. one other thing - are you on Cloud or Server. If server what version? 7.4…

assumming you are on cloud you can edit the welcome email and see what is configured for your project. project > project settings > customer notifications > welcome email if on server you cannot edit but AFAIK the default url there should take the user to the logon or main screen.

@Cindy Schlegel, the best place to field your question is within the “questions” collection. Could I ask you to copy your question into a new question? Just click on “ask the community” button at the top of this page. Be sure to add “scriptrunner” as a tag as this will get the right eyes on it.

Well you could certainly create the necessary fields as you have laid them out and could create a JQL but I fail to see how you would implement the actual inventory availability within Jira, I.e. return item available or not. There isn’t a count field available that could be incremented and decremented so you would have to…

There are a number of asset management addons in the marketplace. I don’t have firsthand experience so can say if any will achieve your goals but I would have to assume they would.

@Robert Salesas, you can’t disable. You can Watch and vote on this issue. JRACLOUD-41506

You really can’t reverse things. The only thing you can do along these lines is if you have different SLAs based on say priority you can change the priority which will change the SLA interval.

@Blythe Ebersole, congratulations to everyone at Atlassian for this well deserved recognition. In fact we use JSD for IT, staffing, facilities and some purchasing. Ideally we would move to incorporate our external customers but the users seemed failrly ingrained in another tool at the moment.

no. you can read a bit here 

yep that makes sense actually. JSD Automation is only going to trigger on a JSD action. I would look to see if you can do this with the Automation for Jira addon. Try to configure an automation on the JSW issue when commented. Unsure but worth a try. Other options: Scriptrunner, PowerScripts

something like this. modify to meet your needs, e.g. change the when to be commented rather than transitioned, change "if conditions" to be what you want, etc. this is cloud so it will be different on server.

@KahWen Tan, currently JQL is not supported on the Nextgen when it comes to epics. Please reference this similar thread.

You need to have a transition in your workflow from Closed (done, whatever) to the status you wish to reopen to. project > project settings > workflow choose the appropriate workflow, edit add transition from your 'closed' status to the to do status, call it Reopen. 

You have to add the customer first. The agent can go to project > customers > add customer, enter email then open on their behalf.

one more point of clarification here, JSD doesn't deal w/ "Versions" as it is defined in JSW. JSD does not have releases. You could create a custom field, e.g. "Fixed In" and use automation to copy the value(s) from JSW linked issue maybe. Is your goal to share the fix version w/ the customer?