Jack Brickey Expert

you need to begin to type in the user name and it needs to be a Agent.

the customer doesn't create the portal. The portal is provided to you when you create a project. You can find the link by going to project > Channels. You can/should share and share the link w/ your customers. This generally occurs when they receive the invite to login.

not as yet. feel free to provide feedback via the feedback link.

@Cliff Beale, while this doesn't approach the "clone" process that Eran did, you might be interested in other details on moving issue from Classic to NG. If you look the the RH sidebar of this page you will find Related Content w/ a couple good posts. One of these is - Migrating-from-Classic-to-Next-gen-Software-Projects

@Bart Van den Bossche, welcome to the Community. Yes you can you just need to create a different workflow for the issuetype and remove the screen from the transition done transition. With that said it is always a good idea to have a resolution for all done items. you might want to consider using a post function on this one…

@Anna Antretter What?? You have the Xmen outside your office?? ;-)

Ok so Product Area is a Custom field for you. Now it sounds like what you want to do is to add the value for PA onto your Kanban cards maybe? If so you should be able to do this via board > board settings > card layout and add the PA field to the card. LMK if this isn't what you are aiming at.

@Jitendra Vyas, I’m not sure what “product area” refers to. Is this a field in your instance?

Can you share a screen shot of your permissions? Primarily the create, browse, etc. example of one of my projects:

First, are you on cloud or server? If cloud go to project > project settings > permissions. Therein you will see the role/groups that have the various project access. You need to be update this to only allow you to have any permissions. And if you are using Next-gen then the answer differs.

You may not have permission to transition. Can you open an issue into the full issue view and then see if you can transition the status?

I agree with @Fazila Ashraf - users will ignore and = spam. If you want to do this I would simply schedule an automated daily email in your email app NOT in Jira.

simply create and save a filter e.g. - project in (my-classic-1, my-classic-2, my-ng-1, my-ng-2) tweak your filter as desired and then create your kanban using that filter

@cns_jonathan, Welcome to the Community. Please check the notifications configured for your Customers here - project > project settings > customer notifications. If the Reporter is a Customer then this is where you set up notifications for them

@Neel Saxena, i wouldn't expect an update to this in the Community. I would reach out to Zephyr for their thoughts.

Sprint reports are singular. I'm not sure why you would want to do that. Maybe if you could articulate your objective/requirement I could offer some options. Are you looking for a graph or are you looking for a list of issues. If the later that could be done via a JQL search, e.g. project = abc and sprint in (sprint 1,…

Sprint reports are singular. I'm not sure why you would want to do that. Maybe if you could articulate your objective/requirement I could offer some options. Are you looking for a graph or are you looking for a list of issues. If the later that could be done via a JQL search, e.g. project = abc and sprint in (sprint 1,…

@Connee Geise, welcome to the Community. Sprint reports only make sense for Sprints in progress or complete as such you cannot select future sprint.

Ok, so not you cannot do that. You might check the Marketplace for an addon, e.g. https://marketplace.atlassian.com/apps/1216711/refined-theme-for-jira-service-desk?hosting=datacenter&tab=overview I don't use and cannot say whether it would meet your needs just worth a look.

You can't add a "box". You can add a link to a Confluence page in the sidebar. Click on the "Add item".

@Martin Koisser, here is an example but you will want to tweak to meet your precise needs. status !=resolved and updatedDate <=-7d if your 'done' status is something other than "resolved" then change it in the above. I'm assuming you wish to exclude completed issues.

@Kala Rao, I wonder if it may be that you have some automation setup that is causing this. In Cloud you have the ability to "create a custom notification" from w/in the Customer Notifications screen. @Raynard Rhodes, TBH I have never checked if an existing customer gets a welcome notification if they are moved into an…

I have already chartered the first flight for all the Champions. ;-)

@Rodrigo Scotti, welcome to the Community and to JSD. I'm unclear what precisely you wish to customize. It sounds like you want to: * create a Knowledge Base? If so please see this article - set-up-a-knowledge-base * change the template? Not sure what you mean by template and what exactly you want to change. can you…

I'm not really clear on your goal but it sounds like you want to be able to present a custom portal on a project basis. You may need to look at an addon e.g. Refined Theme

@Neila Ben Amar, glad to hear it. you may want to post your solution as an answer and accept for others to benefit from.

not currently in Next-gen projects. You should provide feedback to Atlassian via the feedback link. You can, if desired, migrate your project back to a Classic template but you will loose any NG specific features, e.g. Roadmap.

@Josh Kench, I verified the same on my test project. I’m unsure if ra king is supported or not. I recommend providing feedback to Atlassian via the feedback link.

Please attempt the following: * start with original ticket in place * use the side bar link as I mentioned and choose the external resolver for “raise request on behalf of” * Link the two tickets if you like and setup automation if desired. see if that works for you.

Did you use the raise the request link on the side bar of the project? For sure an agent can open the request on the half of a customer. And that customer should get notifications on those tickets