Jack Brickey Expert

@Charlotte Watson, i'm not sure i'm following you here. If this is a new question you might want to treat it as such, creating a new question. If this is offering an alternative answer to the original question you might want to use the "Answer" button and add more details.

@Mark Kern [SaaSJet], I haven't tried this addon. Looks like it was recently released. It seems a bit pricey and I only see one review. What has been your experience with the app? Do you know how it deals w/ reentrant workflows? That is, how is time captured for time in status if it leaves a status and later returns to…

attach some images of what you are seeing. maybe it will give me some ideas.

Not OOTB. While I don't have experience w/ any addon apps you might check the Marketplace.

@Thomas Schlegel, my Christmas dinner is all planned. Just need to pick up the Turducken and all the supporting goodies. :-)

I expect the user was added twice. In the admin view be sure to look for inactive users and also see if one is a "portal only user". If you find two deactivate/remove the 'bad' one.

i removed it for you. thanks!!

@Ken Brennan, that isn't possible. The customer would need to have a license for Confluence for that to happen. Even if they did, JSD doesn't work that way.

@tina coomber, one thing to not is to use the Reply button rather than Answer button if your input is a reply rather than answer. So the reason you are seeing this is because you are using the new Jira issue view. I missed that in your original post. There is currently a bug on this - JRACLOUD-69259

in Jira Cloud the have a roadmap feature when using Next-gen project template. You can also look at Atlassian's Portfolio product.

It will be interesting to see if editable workflows will be added. If they are, IMO, that will be a bad thing for Jira Cloud. The more NG becomes like Classic the further it drifts from the goal of NG and then we end up with a confusing mess that Jira admins will have to deal with. 

@Patrick Cartier [Candylio], if you have “anyone can send a request via...” enabled then the customer should be added upon first email request. It has been awhile since I have experienced a new user being added in this way so can’t speak to whether notifications are sent in that case but imagine they would be. I am pretty…

* edit the workflow for the issuetype * locate the trantion(s) into Done and double click * at the bottom of the edit screen for the transition you will see “screen” * remove the screen or if it is a new workflow then simply leave without a screen chosen the purpose of the screen on a transition is to define what, if any,…

Hi @tina coomber, do you not see the “+” drop down where you can select table? Are you on Server or Cloud?

yes that looks correct. Now my question is - Is the customer creating this issue themselves via portal/email OR is one of your agents creating the ticket and maybe simply changing the Reporter field to be the customer?

@Robert Fink, Yes. If I have a remnant customer not in an org then if I go to the organization and click Add customer and use the exact same email then they are moved into the Organization. Now I will say I have another odd bug where I cannot add some customers into an org and I have a theory of the cause and plan to…

This appears to be a Next-Gen project in which case you will not see Epic or Versions.

hard to give you a precise answer on this w/o really knowing more about the specifics but here is something I would try/start with... ...OR (issuetype = Story AND status != cancelled OR fixVersion not in releasedVersions()) i'm not sure this is exactly what you want but it should be getting close

Thanks for sharing Cliff. I'm not surprised you are having issues TBH. There are vast differences between the two templates, in fact NG isn't just a template i really is a different implementation underneath. Personally I would never try to migrate anything but a very simple classic project even if that. I would 'start…

basically no or at least not w/o going into the DB tables directly.

go to project > project settings > customer notifications and edit the Create

Exactly 

you have to manually do that. If the active sprint is displayed in the Backlog of your project then once you close the other sprint and the incomplete are moved to the Backlog then simply drag and drop into the active sprint. Otherwise you can edit the issue and add the sprint to the Sprint field. Note: adding issue to…

I typically create a group (jira settings > user management > group) and then I set the permissions (project > project settings > permissions). you need to be sure to remove any default roles/groups, e.g. jira-software-user, or any group that has unwanted user access. there wasn't an image in your reply. Important: One…

you might consider an addon e.g. enriched-profiles-for-jira-service-desk Note: I do not use so cannot speak to the effectiveness, value, stability

you might find this useful - permissions overview

when you add a customer they are sent an invite. I recommend you start with this documentation/tutorial on getting started. That link is to Cloud version so if you are on Server click in the upper right on that page and choose your version.

you might wish to reach out to Atlassian Support if something was working and suddenly stopped.

i haven't used an epic report in forever TBH. Are you saying there is no option for Epic Report or when you click on it there is nothing displayed? Can you share a screenshot? Are you on cloud or server? If cloud is this a Classic project? Software or Business, etc.

@Roshin Joy, Welcome to the Community. For the Community to be able to assist we will need more info. Can you provide the following: * screenshot of your automation * list of issuetypes and associated workflows, that is are all issuetypes assigned to a single workflow or different workflows