Jack Brickey Expert

Assuming you are an admin, go to project > project settings > request types. Find the request type you are looking to edit and click on edit fields. In that scree you can add and remove fields and rearrange, etc.

you can paste the link in a comment.

it appears you are on Server. are you the admin? if not have you discussed w/ them? I wonder if some plugin has been added that is causing this. Are others seeing the same thing, again check w/ admin. Is this happening on all kanban boards? sorry, don't have an answer for you at this point just a lot of questions. :-(

@Keith Burt, where are you getting this error? Are you trying to create an issue in the portal or the application? The error would seem to be saying that a required field has not been populate. However, 'raised by' would seem to equate to reporter but I have never seen "Raised by" specifically mentioned so am wondering if…

@Carol ACF, welcome to the Community. Is this repeatable? Have you tried a different browser? 

Hi Lane, this is not possible at a "queue" level. A queue really is nothing more than a filtered list. If you are an agent in the project then you can view the issues in the project. Now you might look at Issue Security and see if that could wiggle its way into your needs. There are other possible solutions depending on…

If you are speaking of doing this dynamically which I think you are, it is going to be a bit messy and you will need an addon like Scriptrunner to create a filter to include linked issues. I expect once you create the filter(s) you can then use on a dashboard or kanban board to display the time spent.

if it is marked private then customers won't be able to search. the only solution is for some (agent or creator) to add participants or share w/ org.

ah. so this was just a custom role created internally to help configure your Jira instance for permissions, notifications, etc. I assume. Glad you resolved.

Hi @laura de la torre, I don't use NG officially (testing only) but when I last looked at roadmap I felt it was rather limited in the area you are interested in. I had envisioned that the roadmap start/end dates would be derived/updated based upon the stories it contains. However, this is not the case for sure. AFAIK…

I don't use this chart so pardon me if i'm not following. when i look at my Control Chart I'm able to select "Done".

You can't do this. You can only restrict who can create projects at all.

As a customer it is hard to say for sure what will be added for sure but here is my experienced opinion FWIW. NG projects have been created to provide a ‘no admin required’ offering. The solution provides a constrained project configuration and one that restricts impacts of any configuration change to a single project. My…

Natively JQL is a bit limited in this area. While you can use “assignee was in (Alex, Sarah, Alexey)” there isn’t a similar function for say “commented by”. You should look at an addon like Scriptrunner or Power Scripts. For you ‘future proofing’ question you should update your Workflow such that if escalated then a Post…

That is the wrong one. The one you are trying to use is for Jira not JSD. Use the one in the JSD project settings.

Thanks @Bridget! Now I have something to keep my woodworking ideas in. :-)

No idea for sure but I can say it is an often asked for request so there is some momentum. I will be digging in to this very question while at Summit this year. 

@Sandor Kocsis, for sure JSD can work for you given your question. There are two approaches, well three but I certainly would not recommend the third. I have listed the three in order of my recommendation. * Single Help Center with single project. When to use: If your agents are the same or mostly the same for all clients,…

I see that I can change it on the iPad app. Haven’t tested on smartphone. There is a “details >” button that will take you to the issue type.

Where are you wanting to change this. I expect the answer is no if you are on Server and definitely no on cloud. IMO, issues works better than tickets because issues is more generic and fits many different project types.

@Nicoloz Nicoloz, roadmaps is designed/implemented specifically for NG projects which are fundamentally different from Classic projects. Basically roadmap has not been implemented for Classic.

yes because they are scrum only reports. kanban process doesn't consider burnup/down or velocity. at least as Atlassian has implemented it.

@defmthd, welcome to the Community. The reporting for NG is quite limited when compared to Classic projects. You only get what is shown when you turn on Reports under project settings > features. For me anyway that is Burnup and Velocity only.

sorry i'm not making myself clear. While I'm still learning the new jira issue view, my experience is that there are certain paths to viewing an issue that will produce the new jira issue view and others that will give you the detailed issue view. Even w/ Jira in the new UI if you search for an issue via the magnifying…

precisely! and on cloud there aren't any theming options to look at unfortunately. one of the downsides of cloud but also can be a positive at times as addons can be challenging.

First you need to ask yourself if that is really what you want. Two instances means two completely separate applications to manage. Assuming so, you simply repeat what you have already done once. If you are on cloud you need to simply create a new cloud instance.…

sem problemas! se você, por favor clique aceita resposta. Felicidades!

Hi Barbara, AFAIK the only way to do this is by having two separate instances of JSD. I can certainly see the value of being able to brand per "project" but that isn't possible at least in Cloud. If you are on server you might have a look at Ultimately Theming for JSD but unsure if it provides the ability

O tamanho mínimo recomendado seria 1105x300, que é a área disponível no portal do cliente para o banner. 

Well when I was a younger man I had recurring dreams of flying and I can still remember pieces to this day. However, now they are not nearly as much fun! Woke up a few days ago and told my wife about trying to get a mouse out of my friends ear. The little freak was just in there staring at me. Bizarre, huh? Well think…