Jack Brickey Expert

Hi @Roni Rivera. You can use JQL search to see done issues. you can extend the filter to a dashboard if you want to visually trend them. Basic JQL: project = NG1 and status = done you can edit and add to get desired results

this is quite bizarre and I'm intrigued to say the least. I can't imagine why the label would do this and TBH still thinking there is more to it. More specifically, my doubt lies in the following understanding on my part based upon your input: board filter: project = TD ORDER BY Rank ASC works fine and…

@Soporte Ferrovial, a couple things to check. * first look at create date and time. * next look at the "Concession Calendar" * consider the weekend. i'm guessing those are non-working days? * has the sla paused for any amount of time? pauses can impact the due date. example: you open it at 8am on Monday, you have an 8h…

great. if you get an answer back please post here as an "Answer" as it will help other in the future possibility.

so far yes. but that in and of itself does not explain why you get blank screen. So my followup questions are: * how do you know the label is the cause? what is your theory on what the label is doing and have you proven this and or fixed it? if so how? * can you share a screenshot or simply paste your filter here? i can…

NMI, I don't understand how a label would cause this issue. Can you explain further so it might make sense to me? What is the label exactly and how does your board interact w/ that label. FWIW, i'm not a huge fan of labels. Don't get me wrong I use them but am careful w/ how I use them. In the end you might want to…

All, to reiterate the (some?) options: * use SLA - i understand where this doesn't meet all needs * use Due Date - i understand where you might be stepping on others' intentions for this field * create a custom date field, e.g. Remind_Me, and set up a subscription * create a "My Activities" dashboard and establish a daily…

You are most welcome. If your question is now resolved be sure to click the "Accept answer" above as it helps others when they have a similar question.

if you are on cloud and if you are an admin... go to your Help Center (main portal screen) and click "Customize". Toggle on the new view. Note the boxes shown in the example represent Projects. So if you have only one project it is going to be rather uninteresting.

Ok sorry. So you want the field to be available in the portal ‘view issue screen’. You may wish to vote/watch this issue - JSDCLOUD-4328.

Unsure what integration means here but you might check Marketplace.atlassian.com to see if there is an integration addon.

Check the customer list of the project. If your developers are “customers” then they certainly can make comments as “customers” and all participants and reporter can see each other’s comments. Now, IMO you should not be listing developers as customers so that they can participate. Rather, you should provide them browse,…

If on Cloud and using Next-gen the Epic Link will be blank. known issue

AFAIK, this is not possible. I did find this addon app but have no experience but worth a trial if desired - search-attachments. Note it is for Server only.

As Alexey and Tarun have mention parallel sprints are possible. Another thing to consider is to have multiple projects with independent sprints that can start and end as desired by the individual teams. What works best for you would depend upon understanding your situation better. While it bares some thought before diving…

Yes I believe that is how it works, I.e. it takes effect going forward not historic.

@Yvonne, this seems like a bug and would recommend you reach out to Atlassian Support. https://support.atlassian.com/contact/#/

likely yes. you may have had it setup for a user that is not gone? I don't generally like to use user who triggered as it can't be distinguished from their manual actions. I wish they provided a default system automation user but it isn't there so I will hijack another 'system' user at times, e.g. i use Automation for Jira…

project > project settings > automation, for the automation associated with this issue click the ellipses to the right and you will see view logs.

@Heather Rimmey, are you asking how do you remove the "Epic" issue type from displaying in the "Issue Type" drop down? If so here is how (in cloud, server will be slightly different)... Project > project settings > issue types > Actions button > edit issue types then move Epic out of the list. IMPORTANT: if this is a…

i recommend going thru this document - Get started administering Jira Service Desk

Hi Brooke, i'm not sure what you mean by "call" and not really following your question TBH. With that said, there are plenty of ways to ensure certain issues show on one board and not another. The board is simply a filtered view of issues so we simply need to ensure the "call" issues are distinguishable. For example maybe…

curious, how did you determine the filter used for the project. generally i would do that by going to the configure board settings but you can't get there. Assume the owner just knew it? For a quick test just create a new board w/ that same filter. shouldn't take more than a couple minutes to recreate/replace, right?

@[deleted], can you look at the logs on this automation to see if it provides a clue? Maybe post an image of the logs. I would even look back at earlier and find one that passed vs. those failing now.

you can't do both in a single Bulk operation but you can simply run the bulk op twice, once to edit and once to transition. of course assuming that the transition is the same for all.

yep, like I said mixed luck for me too. it might be that I'm using incorrectly or just limitations. I will ping other champions to see if they want to test their Jedi-JQL skill on this. It wouldn't hurt to create a support ticket. While it may not result in a 'fix' maybe a clear answer which would be good to post back here.

there is something weird w/ that board for sure. recreating will be relatively easy and I think that is the only option. One suspicion I have is that the filter used to create the board has been deleted or made private. did you create the kanban board or someone else? if someone else can you check w/ them and see if they…

@Michel Lutz, welcome to the community. The sidebar is the old UI view that will be going away for Cloud very soon. If you want to switch to the new view now turn on Jira Labs - avatar lower left > personal settings and toggle Jira Labs

You are most welcome. If your question is now resolved be sure to click the "Accept answer" above as it helps others when they have a similar question.

you need to do an exact match I believe. see if this document help - advanced-searching-operators-reference. I have had mixed luck w/ this TBH. if i get a minute I will give your UC a try.