Jack Brickey Expert

FWIW you can watch the roadmap page for update but nothing about swimlanes. I will be a bit surprised if it is added.

according to the marketplace just server. i would contact the author about their plans for cloud.

swimlanes are not currently supported for NG projects.

@Evgeniy Onoprienko, can you provide more info? what is your use case where you would use these phrases?

yes and if you want to ensure you ignore sprints that you are not interested in simply include the "project" function in the jql, e.g. project in (a,b,c) or project not in (xxx).

@ADITYA VULIGONIPALLI, welcome to the Community. I am not following you here. Can you add a screenshot of where you are at when trying to select status? Are you on a Kanban board or a Search for issues screen or somewhere else?

This is not possible. The question here is “how” would the person access the issue? Customers vIew issues via the portal which requires an account on JSD. You could forward an email notification to a non-user but that has limited value and is not scalable IMO.

I do not believe this will work but could be wrong.

Yes. The agent uses the “Raise a Request” link in the project sidebar and the set reporter to the customer.

@AKSHAY THAKARE, Anshuman is correct that reports are available to the customer natively. There is one addon I am aware of but have no experience with that you may wish to look at - customer-reports-for-jira-service-desk. I’m not sure how it works TBH and I see that it does not restrict customers to only their dat so that…

The only way someone on the Community could test this is if you made that person a customer for your project and you set the, up as the manager as you describe.

ok so this is really strange. I would definitely recommend opening a ticket w/ Atlassian Support.

that would be nice but AFAIK it isn't available in the native automation. There is an addon I use that provides variables - Automation for Jira and there is a free lite version that provides up to 300 automations/month. You might want to have a look.

I'm not familiar w/ Udemy and am unsure if others is the Community are. You might want to reach out to Udemy directly if that is an option. a quick Google provided me w/ their Support site.

it happens, a second set of eyes always helps! :-) please consider clicking "accept answer" so it closes this thread out.

so your automation has "Linked issue matches: resolution is not empty". In the screenshot the Resolution is in fact empty (unresolved = empty). Maybe you mean "resolution IS Empty"?

@Gabi Sehdou, the title does not seem to align with your question. Can you please restate what you are trying to do? filter old issues: what conditions define the old issues? Do you mean status = Done and > x-days in that status or something else? workflow changes: if you edited the workflow and wish to revert to the…

We will need more info to help figure it out. I would start with screenshots of the before and after transition of the issue you expect to trigger the action and of the issue that is to get commented on.

@Eugene Crous, If you have multiple JSD projects and the desired relationship between a project and customers is 1:1, i.e. every customer organization has a dedicated project the. You need to ensure that the list of customers in eac project do not overlap. So make sure your customer list for each project only has customers…

As Gurpreet indicated you can use Bulk move to move multiple issues between projects. However, sprints do not get moved.

Jira supports versioning by way of a Fix Version(s) field. Generally that is intended to be "past tense" as in the issue was fixed in 1.2, 1.4, 1.5 but often people use for planning purposes. While Epics can be fully contained w/in a release, more often than not an epic spans multiple releases so generally I don't use…

I see this to some degree as a personal preference thing. As Alexey mentioned sub-tasks do have some direct linkage w/ the parent. Typically a sub-task is a way of breaking down a task into smaller pieces to organize your work and track progress. Links are generally for showing indirect relationships between work…

have you attempted with a different browser?

Great Elle! Please consider clicking the “accept answer” button above.

@SK, the issue likely is that the individuals included on the email are replying to the “original” email sent by the reporter which does not include the Jira issue ID in the subject. Here is how it should work... * reporter sends email and optionally CCs others * Jira sends a response email notifying of the ticket being…

@Sid, actually the Requestor and Reporter are or can be different. The Reporter is the creator of the ticket but the Requestor can be used in cases where the reporter is opening on behalf of someone else.

Follows the same rules, I.e. based on the notifications configured. 

Generally yes the reporter of the issue will receive a notification. The only scenario where this would not occur is if you changed the notification scheme to not do so.

I am able to see the Sprint Burndown in my Cloud instance of Confluence. * click “+” * other macros * Type “sprint” in the search box * add gadget * configure

Carol, can you try another test please? Try “labels in (TeamD)”