Jack Brickey Expert

so that says that users of SDT should get notified on creation. Did you inspect your Customers to see if by chance the agents (SDT members) are in the customer list as well?

have you followed this article? Once you do, as an approver you will get an email where you can access the portal and approve.

@Karzo, you can certainly create a filter for a NG project and can include Labels. Have you attempted and been unsuccessful? You JQL would look something like this... project = mynextgen and labels in (a,b,c) now if you are asking if you can change the default NG board using this filter then no this cannot be done. You…

Thanks Adam. I have certainly never seen this before and am unsure what to suggest that you check further. I have questions that come to mind and things I would poke at but I would simply be guessing at this point. You might wish to contact Atlassian Support for hopefully quicker resolution. If you do get an answer please…

the screenshot confuses me, what is it a screenshot of? What I was hoping to see was a screenshot of the detailed issue view where the Epic Name is displayed and then the detailed issue view of the Epic itself when you click on the associated epic.

This is one of the oddest posts I have seen TBH. Would you mind sharing screen shots demonstrating this oddity?

By the way for sure you do not want customers to have application access or that would be an odd use case so uncheck the box for any customers. You might be able to delete the customers altogether under user management and start over but you may run into issues trying to reuse the email address if they ever logged in and…

Are your agents by chance listed as customers too? What does your notification scheme look like. Screenshot?

Not sure I understand the question. You can create a group by going to Jira settings > user management > groups. You can then add users to the group. All of this can only be done by a user with admin permissions.

@Stephanie Konemann, for sure if the users do not have “service desk” checked or any other application access checked then there is no cost for the user.

@John Whitney, I’m not sure I’m following you here. Are you on cloud or server? Can you elaborate on what you are or are not seeing? Maybe a screenshot will help me.

@Yogesh Mude, if you are using email for creating issues and you want them in different projects the relationship needs to be 1:1. For example: customers creating issues in Proj1 would send an email to proj1.urcompany.com customers creating issues in Proj2 would send an email to proj2.urcompany.com mail channels are…

@Pahoua Hang, no that is not what I am saying. You can delete boards all day long without impacting the issues or the project. The exception is that any default board that is created when the project is created cannot be deleted as it is a system board. You don’t need to move issues to a new project just to clean up…

So when I enter sprint =... and begin to type the project the auto-complete offers sprint suggestions. I don’t need the internal ID to complete the query and it will return accurate results. Now, you need to select from the results presented since it translates to the ID. 

@Florent Michelis, I’m sure that “empty” due date is assessed as ‘true’ in the “due date: not passed” statement. I would need to play with the use case and see if I can figure out a way to make it work. I will try to do that this week.

that is quite odd. can you clear the columns completely and add them back in and observe? I would try a couple different test, e.g. adding Impact first. I'm wondering if there in an addon causing this, do you have any installed?

so are you just trying to change them from agents to customers? if so there are a couple of ways... go to Jira settings > user management > users and search for the user, edit and uncheck Service desk go to project > settings > people find the individual and select service desk customer only

so are you trying to find an old sprint? if you go to the project > reports > sprint report page can you not find the sprint by name? you can use the sprint name in the JQL if you know it.

so agents are those individuals that have the ability to be assigned and work issues. Service Desk Team = your agents. Service desk team should not include Jira/Confluence users that is why it is called "service desk". moreover, you should check to see if all of the users under this role have "Service Desk" application…

Thanks. So which approval is echoing the issue. You have three approvals. Are all exhibiting the issue?

It seems to me that what you have is fine and what I would do. What you need however is to leverage a board to define you releases. Ideally a scrum board with one or two sprints per month. You can use the backlog to refine the input and define the sprint. You could do this with Kanban but generally Kanbans are timeless. 

confused - who makes up the "Service desk team" if not agents? Regardless, if "service desk team" is a role (or group) then you simply need to edit the notification in project settings to notify the role (group) as desired. In other words, edit your notification scheme.

@pavan, that image appears to be associated w/ the default board that comes w/ the project. You cannot configure that screen. You can create another Kanban board and edit the settings of that board and go to Card layout and add the customer field there. 

@Bill Almeda, I need to update my instructions here. The OOTB Automation does not allow you to trigger on a field change. You would need an addon for that. I use Automation for Jira for these purposes but there are other solutions for sure. You may already have an addon that would allow you to do this, e.g. Scriptrunner.…

You are looking for Auto-complete which is not supported. I wish it were too. I suspect there is an open suggestion and will check as I’m interested and wish to vote for it. If not I will open one. 

Ok so this is really strange. You are saying that you can’t simply drag and drop a card on the Kanban unless you hold the card for a couple seconds before dropping? if so I would bet you have an addon issue. Check and disable addons one by one to prove or disprove. If you don’t hav any addons then I would open a ticket…

Just add a transition back to the approval status in your workflow. Call it Reapprove or something similar. Then use automation to trigger on the field changing to the specific value. 

@Rangarajan Parthasarathy, would you mind posting a snapshot of your actual workflow including the transitions? You will need to go to project > settings > workflow, edit the workflow and click the radio button to include transitions.

By definition Customers do not have access to JSD application and therefore cannot see a dashboard. You could make them an agent in JSD but I doubt that is desired. You could make them a jira user (paid license) and give them browse permissions.

LOL. Looks familiar Alexey!