Jack Brickey Expert

I'm on Cloud and certainly don't see this. I will ping some 'server' champions to see fi they have experienced. You might reach out to Atlassian Support.

What error? Can you try another browser and/or clear your cache?

I just ran a test and it works fine. I have a theory but a bit of a shot in the dark. Can you check to see if you have multiple "time to first response" slas? go to advanced search for issues and start entering the text "time to..." and see what pops up.

You can use the built in Automation to create an issue when a JSD issue changes Status.

@SIGERI this is a public forum as such I suggest the following actions on your part: * edit and remove your SENs from your post above * contact Atlassian Support directly

@ray , project > settings > Automation. you will need admin rights.

@AKSHAY THAKARE , this seems rather extreme to 'import' every issue into Confluence. Too I would worry about having unwanted text in a KB, e.g. where an irate customer's comments were included. That aside, you might try to use the Jira filter macro in a KB article and see if it presented to the customer. however, i don't…

certainly interesting. I have set up one as a test. will get back here when I have more thoughts. Has this ever worked previously?

so you are saying that if you go to project > settings > "People" and you select the "Service Desk Customers" for the role you don't see any customers listed?

@Andrew Januszak , if you go to the detail view for one of the issues, e.g. LTS-1072, is the SLA shown? Are you sure that the specific issues actually meet SLA criteria?

@Oren Ninio , did the above not work for you?

Click on magnifying glass and down at the bottom you should see “boards” and can click on it. Once on that page find the board an click on ellipses to the right.

Why are you trying to create an application link? What is your end goal?

If the automation is triggering on a post-creation scenario then make the field required for Create only. This will allow the automation to skip touching the field. 

well my favorite would be dogs I guess since I have had so many thru my lifetime and they bring me such joy. I also like cats as much as they will allow me to. But if I was to pick one of the coolest animals I would have to say...

Gil, are you saying that a user that is added to your instance have read only access to Confluence even if they are not provided application access? I have never attempted this and certainly would be news to me. Can they log into Confluence directly? If not how do they browse the space and how are they presented access? I…

As Ollie indicated you may be on NG project which does not support or if you are using Classic project you may not have sub-task configured as an issuetype. Go to project settings > issue type and check.

Hi Gil, if the user is seeing the portal when the login then they are being treated as a customer so anytime they attempt to access a link to the instance They would indeed land on the portal. I have never attempted to do what you have done. May I ask how you migrated the customer account? I’m guessing you went to Jira…

@Julie_Ann, you may wish to check here - https://www.atlassian.com/partners

Yes they will get an email so they can go to portal and add pwd to complete sign up. They will not be added as agent but you can always verify as follows. * Go to Jira settings > user management > users and search to see if they show up there. They should not. They should show under the “portal only” user page. * in the…

Are you on cloud or server? In cloud you simply go to project > Customers > Add customer as mentioned above. A user only becomes an agent if you us the "Invite team" link. Note: if you are using Organizations go into the organization listed under Customers and add the individual customer there.

@[deleted], NG boards AFAIK are 1:1 with a project. So how do you have two NG boards? I assume you have two projects? You can't have a story in on NG project show up on a NG board of another project. What you can do is to create a classic Kanban board using a filter that would reference multiple projects.

@Jill Biggar, welcome to the Community. For sure you need to have the customer in the system first before you can list them. Once in place you should be able to follow that guide you mentioned to complete the task. To add customer just use the project > Customers > Add customers method. If you cannot add them please check…

Howdy from Austin Tx yall! #HugOps for the world!

It isn’t exactly clear to me what your requirements are here but IQ ould direct you to consider dashboard gadgets e.g. two-dimensional. 

This is not currently possible.

In my opinion this would not be the best tool for that. It is likely possible that you could configure it to make it work but it would be a bit of a stretch. There is an addon called Insight that might get you closer to your requirements. The key requirement here I thing is how easily a customer could monitor their…

yes for sure. that is one of the fundamental features. You can provide users project permissions based upon roles or groups. Start here to learn more.

so what i don't yet understand is you indicate you have a "status" called Pending Approval yet I do not see that here in your image.

the later. This is certainly not normal behavior and feels like an addon conflict to me. You could also try creating a new board all-together and see if the issue follows. Are other boards exhibiting this? Has it start happening following the addition or upgrade of addon?