Jack Brickey Expert

You will not be charged for inactive or deleted users. You also show you are on Free plan. If you maintain 10 or less active users it is free.

I would suggest contacting the vendor for an official answer - http://support.smartbear.com/ 

I think you are in the wrong forum. This forum is associated with Atlassian products and interests.

Hi @Debanjana Das , can you elaborate on your question?

Duplicate post

What is the users role? I assume an agent. You may have the project configured to notify all agents on create or other events. For which events is the user being notified?

I assume that they check the junk mail. It could be a blacklist scenario. I would suggest opening a support ticket. 

Hi @Vansh Jain , natively leave is not supported. You can consider addons but there are workarounds. You could incorporate automation to help reassign the issues during the vacation period. Of course this does require some manual effort. There are a number of previous posts discussing this topic so you may wish to search…

I didn't think that was the case but TBH I have never tested that. Thanks for clarifying. I guess the way Share is designed is such that it is a 'customer' focused field not agent focused. It allows customers to decide what the wish to share.

You can create some test issues in various statuses to test your process if desired. But not as complicated as it may sound.

Indeed if the customer is the reporter they can choose whom to share with and this includes removing shares. This cannot be revoked/changed.

Here would be my suggestion. * setup the proper Resolution values (rejected, resolved) * add a screen to the transition to Done requiring selection of Resolution * using JQL, query the issues in Rejected and bulk edit setting the Resolution to Rejected. * using JQL, query the issues with Resolution of Rejected and bulk…

The link just goes to the documentation page. in any case I now understand that it is your Atlassian ID account. Please see the response from Nic above as I think that will get you moving it to the right direction.

I have never observed this. I will cast a net to colleagues.

Other questions: * does this happen when trying to share with a specific customer or any customer in the organization? * Is any customer in the organization able to add other customers? * Is this happening in one project or other projects as well?

Do you have a test customer user configured so that you can test as a customer? It would be good for you to confirm what the customer is seeing. If both customers are in the same org in the same project with the permissions shown it should work. I have not seen it not work.

Have you confirmed that the customer is indeed part of the same Organization? 

What error do they receive? 

Please provide example. There is the instance in the create notification as illustrated below.

Can you provide detailed example? Is there anything unique about the transitions in the workflow?

Yes you would need to set when entering any of the three done category statuses and you would need to add a clear field for each "all" transition into each of the other (non-done) statuses except Open. As an aside, you might consider eliminating the rejected status and using the Resolution field to indicate rejected.

There is an active incident - https://status.atlassian.com/ 

if you select the users Avatar then that equates to filtering by Assignee. If you then select a quick filter the two filters will be AND-ed. Let me explain by example. lets assume Assignee = Fred and let's say some issues include Fred in "multiple assignees" and some do not. For the sake of example let's say Fred is…

Why would you assume you should have access to this site? Where did you hear about this site? Can you share that info? I personally have never seen a reference to this site.

I would use a JQL filter. For example you could create the following filter project = abc AND "multiple assignees" = currentuser() then save and associate that filter in a dashboard gadget if desired. Share the filter and dashboard with your team and ask the to access and test. The currentuser() function will refer to…

When you say ""Epic Name" ~ Daily does not work" do you mean nothing is returned? If so that tells me that you don't have any Epics with the Epic name that includes "Daily". Please try using the View all issues screen an enter that JQL to observe results.

Hi @Lizzie Jack , where exactly is the word "Daily"? Is it in the Epic Name or Summary. i just verified the following works... type = epic and "Epic Name" ~ "remove" in my case the epic name is "Remove from backlog"

Hi @Gareth Weston , this is not configurable unfortunately.

@Yağız Aytek _Agito_ , we cannot assist with this info. Only the administrator of an instance can provide you access. Maybe you would be best served by creating your own free cloud test environment. Go to Atlassian.com to start the installation.

This does strike me as a bit klunky for most and broken for some. Here is my take on addressing the issues FWIW. * allow admins to hide organizations * allow admins to drag-and-drop sorting * bring back custom links * allow admins to change the icons (maybe already there?)