Jack Brickey Expert

you can open the specific issue and check the history.

yes that will work. i did not suggest because it can be problematic down the road. If you modify the fields for given request types some as required but you do not do this in the "Create" screen for the application users then info will be missing. The point is that trying to keep the Create screen and the Portal create…

you need to use the "Raise a request" in the sidebar of the JSD project. In doing so you select the "open on behalf of" and place the Customer there. This will ensure that the issue is created correctly, e.g. selecting the appropriate Request Type.

here is the link to find out more on pricing. for 16.5 you get up to 50 agents (if you need that many) and 1 year of mtce free. Then you pay 50% annual for mtce which includes upgrades. All you need to know is on that link.

2 years WOW! that is so cool. We are going to have to have a two year anniversary party at Summit for sure. We need to Feature the very first post @Monique vdB which I assume was the announcement?

Hi Dianne, to the best of my knowledge KBs can only be restricted at a project granularity. I recall looking at this some time back. So if your organizations are 1:1 w/ your projects then you should be ok but if you have multiple orgs w/in a project that you wish to limit access to then it isn't possible out of the box.…

Not yet but give it time. Feel free to provide feedback to Atlassian via the feedback link.

TBH, I have note tested this in some time but do not recall it sending an email. I assume you have confirmed that it in fact does?

Yep. It gets everyone I expect. It certainly could be made to be more obvious. 

Cloud or server? On cloud if the customer exists in the root level of Customers then you can go into the Organization and add customer within the org.

did you check what i suggested? are these customers listed in the other projects. The way it should be working is like this... Project 1 has customer A, B, C, D Project 2 has customers A, X, Y, Z If A logs into portal then they will see Project 1 and Project 2 and can open requests for either. B,C,D will only see project 1…

see if this document helps you - advanced-searching-fields-reference

Greg, I'm guessing you are asking how to modify the request type once it is created? If so, i regret to say that you cannot. Please see this long standing request - JSDCLOUD-349. You have to add the new one. bulk update the existing issues w/ the current one to the new one. delete the old request type.

that sure seems weird. cloud or server? can you post screenshot of "active sprint" and backlog.

thanks for reporting. while my current need for this is rare, it should be fixed so I have voted it.

yep that is what I do as well. Note, even though there isn't a corresponding Cloud document it works there too.

unfortunately that is not available. there is an open suggesting for this and I recommend you vote/watch if interested - JSDSERVER-1914. For those interested there is a corresponding issue for cloud - JSDCLOUD-1914

@koteswararao , one thing to keep in mind that, unless you specifically configure Jira to do so, you will not receive any notification for "your" actions. That is, if user creates, comments, transitions an issue that user does not receive a notification. This is pretty logical since I don't want to be notified of what I…

Hi Melissa, and welcome to the Community! Don't take this to the bank but I believe that it is calculated based upon the number of times a customer comes to the portal to open a request but selects a KB article instead of creating an issue. Now I know that does not give you the algorithm and I too would like to understand…

Hi Emily, the answer really depends on what you are looking at. For example if you are on cloud then a Business project will have a default kanban-like board (let's not call it a kanban board). This board is not configurable. However, you can create your own Kanban board where you can configure as you are likely used to.…

you can't do that inside Jira OOTB. You could investigate and addon in the Marketing place or, and what i would do, create a mail rule such that when the monthly notification is sent to one of your jira user then it is forwarded to the non-jira users. Now they won't be able to click on any of the links but that is likely…

maybe this KB will help? entering-and-exiting-daylight-saving-dst-in-jira

In your workflow for each transition there is a post function that fires a generic event. These events are what trigger the notifications. So if there is a generic event and if you get notified of these events then you will receive a notification for each one. Now, there are things you can do to quite the notifications: *…

It depends on how you measure workload. If you just want to see the number of assigned issues, here is how i would likely accomplish... * create a group (let's call it mygroup)and add all desired members to the group * create a filter and save it (let's call it mygroup-filter) that represents what you want to monitor, e.g.…

that certainly would do it. :-)

@Paul Boorer , find a customer that can see projects that they should not be able to see. go to the offending project and check to see if the customer is anywhere in the Customer list. Be sure to check both the root customer level as well as and organizations. Visibility of projects in the Help Center is controlled thru…

@Matthew Lee , welcome to the Community. Please inspect the boards filter - Board settings > general. if you are using kanban board also inspect the sub-filter. I am guessing the filter is excluding these new statuses. If you are having trouble w/ this please post a screenshot or the actual filter here.

Demi, if you can create a CSV list of all customer emails you can paste that into the Add customer dialog box. If you are using Organizations then first enter the org and then add in the org view.

you may have lost permission to manage sprints in the project. check with your admin.

Hi Tymur and welcome to the Community! You would need an addon for this I think. I have seen were some users have created a "reopen count" custom field and using JWME addon post function increment the count. There are other solutions thru other addons as well. Maybe consider a manual increment where the user reopening an…