Jack Brickey Expert

awesome! glad to assist.

i really dislike that by default every workflow you create does not requiring Resolution to be set. :-( Ultimately you need to update your workflow to do one of two things: * add a screen to the transitions to Done (or similar ending status) that includes the Resolution field. Also set a Validation to require that field be…

again this seems really odd because this is what JSD is for so unsure why you are looking to work around what JSD does natively but I'm sure you have your reasons. :-)

you might look at an addon like Automation for Jira and everytime an event worthy or updating the customer is done then pull the custom field and email them.

is it always the same customer in every case? if so unsure why you would not simply make them a customer of the project and the reporter. If the customer is going to vary between issues reported then how would you determine w/in JSD who to send it to?

i looked for that configuration once and never found it. i'm betting it does not exist.

take a look at this extension - extension-for-jira-service-desk. i have not used but it seems to be popular among others in the Community. This one also looks promising - my-requests-extension-for-service-desk

let's first check the email request type. Go to project > project settings > request types. find the one associated w/ you email requests and Edit fields. Inspect all required fields especially one that might have a default that is set to the ex-employee. One quick test would be to change all required to optional and see…

This is not possible OOTB. You might check addons to see if they can provide what you seek. 

To create a NG project * click on the magnifying glass * at the bottom select project in the drop down * on the projects page click create project * you should see two options next gen and classic. If you do not then the admin may have disabled allowing NG creation 

I could only see the second image link and that is not a next-gen project. It is a classic template.

So depending on your confidence in your estimates which total 12d that would fit well for two people for two weeks with sufficient buffer for unexpected. However, if you have one engineer then you can expect to fall short. I would likely try to break the larger stories down and commit to less. Until you are comfortable…

There are a lot of good reads out there that will do a better job than this but in brief... it is best to maintain a steady cadence. 2wks is a common sprint cycle that begins with 1/2d sprint kickoff and planning and 1/2d sprint review as a guideline. The value of doing regular cycles is to develop a velocity that will…

If you are using a Classic Kanban you should add a sub-filter to not display done issues that have been resolved for say > 7d.

Daniel, do you mean swimlanes or columns? You don’t move things between swimlanes. At least not by the standard drag and drop method. If you do mean swimlanes (rows) can you explain how your swimlanes are defined? Epics, stories, query, etc. if you mean columns then that would be achieved by adding screens to your workflow…

You need project admin rights. Please chat with your Jira admin if you do not have the permissions.

all good stuff!

Many of the dashboard gadgets have a time component built in so you can maintain a filter that is 'timeless' but set the 'previous days' in the gadget itself. For example Created vs. Resolved gadget you can enter 90d. Otherwise you will have to define and edit a filter to represent the specific time period which will…

that is correct. transitions are local to each workflow.

and now there is a cloud variant - JSDCLOUD-8107

Cloud - not to my knowledge unless it has changed. Here is an open suggestion you can vote/watch - JRACLOUD-17783 Server - apparently it is available in 7.12+ https://confluence.atlassian.com/jirasoftware/jira-software-7-12-x-release-notes-953676636.html

thanks. i open a support ticket as i didn't find anything for cloud. i will update the request w/ that info as they may wish to simply extend that for cloud.

sharing of dashboards is for viewing only. you have to be the creator/owner to edit. unfortunate I know.

bizarre right! i think i will check JAC and open one if not there. a bit of a nit but geez. :-(

so i'm guessing you are not a jira admin. likely you are a project admin for that project. if you are a Jira admin you would see something like this... if this is the case please discuss with your jira admin to have them make the changes.

Historically this has not been possible. However, at Summit last month they announced they could do this. You cannot do yourself but you can reach out to Atlassian Support.

Try Organization = empty. I was surprised it worked for me TBH as I would have expected the proper syntax to be “is”

Today you only have Burnup and velocity. I expect more will come later.

Versioning has not yet been added to NG. It isn’t that they have hid it but rather not yet added. NG is new SW from ground up.

 I do not think this is possible. With that said please provide more details about your two automations, what you’re trying to accomplish with them, why the ordering is important and maybe we can establish a solution.