Jack Brickey Expert

well LOL here.... I think I have just witnessed what you are talking about. I'm in a meeting at the moment and the guy displaying his screen Dashboard has the up-down arrows on the label. Interestingly however, I do not see this on my view. Scratching my head but will dig in and figure it out. Just looking at it I would…

@Dave W. , not sure what you are referring to here. could you provide a screenshot depicting these arrows?

i moved to JSD collection. you should have your Agents (3 individuals) in a role e.g. Service Desk Team and can/should include this role under the Notifications - Create. something like this... check if they are in a role under project settings > people.

i expect this is either a bug or an honest mistake or explanation. I have reached out to Atlassian rep and they have opened an internal ticket so hopefully it will be resolved/explained soon.

certainly odd. but unsure how to debug w/o seeing it firsthand. maybe some screen shots of the detail view for one that is showing in the release and one that is not would help me.

are you using Next-gen project? Done issues are aged off of NG projects by default after 14d last i checked. If you are on a classic project and have created a Kanban board please share a screenshot of your board settings > general. Be sure to include any sub-filter at the bottom. If the board you speak of is the default…

when you create the new project it allows you to select the permissions. you cannot change the default however.

go to Board settings > columns and drag the status from left-most column over one column.

first, I am assuming that you don't really mean "delete" the issues but rather you simply want issues to age off the boards as follows? board 1 - DONE issues move off this board after say 5d board 2 - DONE issues move off this board after 30d The way to handle aging done issue off of a Kanban board is by using the…

what defines the "team"? Do you want everyone in your "team" to be notified or certain people? Notifications are configured in project settings > notifications. You can define who gets notified by individual, role or group. Example... How is your's currently configured? Does it include the individuals you would want…

thanks. So it appears to me that the Nextup addon is missing the "Pricing" tab. The free (official) addon has a "Get it now" button whereas Nextup's says "Try it free" which indicates it isn't a free app. Further, if you search "Slack integration" and check the "free" filter Nextup's addon is not shown then if you uncheck…

@Craig Barendse , i have moved the post to JSD. Now I suspect your issue is that you may be using the JSW email handler under Jira settings > System > Incoming email. If so, this is not where you setup your email channel for a JSD project. Rather, you go to project > project settings > email requests.

Ok, so hang on a second here. This question is posted again Jira but I see you are not talking about Jira Service Desk? Can you please provide a screenshot of where your email channel is configured?

sure. you can use the bulk edit and move function. you may have to do this in several moves depending on issuetypes and workflows but doable for sure. Now keep in mind that every assignee will need to be an Agent in the project so be sure to address this before the move.

@Kurt Callebaut i am having trouble even locating that addon in the Market place. can you share a link to the addon?

Without and addon, here is what I would try. * edit the workflow and add in a temporary (?) reentrant transition from a status back to itself. Give it a unique name. Note if your issues are in multiple statuses you will need to do for each status. * add a post function to this transition to copy the field. * use bulk edit…

If you are saying previous working searches are now not working and your confidence is high on this fact I would recommend reaching out directly to Atlassian Support. There is a link in the Explore modal at the top of this page. For sure reindexing is automatic in cloud.

Another good option and one I employee is the use of a Dashboard. I actually created a dashboard with a number of useful gadgets using the “currentuser()” filter function and then share the dashboard with any logged in user. In this way anyone can see their full work.

Excellent!

This is really more of a discussion than a question as there isn’t a ‘right’ answer except what works best for you. With that said, IMO you don’t need to track PM time in a development sprint. While the PM is certainly part of the team I don’t see the value of blending their work directly into a scrum that is focused on…

@Rajni_Singla , again this really depends on how you want to do things. IMO, trying to track every detail of what a team does during a sprint is unnecessary. I prefer to simply assess a ‘tax’ on development. For example I assume any team member will develop 80% of the available hours. In a 40h week they will develop for…

@Joel , sorry for the confusion here. What i meant by the explore button was in reference to the Community site and menu bar on this page and where to access the Atlassian Support site.

Yes. That is precisely what Jira does.

Yes sir. You pay for users per instance so you might consider combining.

Costs are per instance not project. Once you are a user in the instance you can have access to any project you want. Controlled by permissions of course.

@Scott_Harman , i'm not sure I fully understand your question but let me dive in w/ some details that I suspect you already may know. For issues to be cleanly be denoted as complete during a sprint the issue should be in the right-most column of the scrum board and the Resolution should be set, i.e. not be "unresolved". It…

so the following is true? * Status = Done * Fix versions = x.y * Resolution = Done something is different w/ it for sure.

check the Resolution of those issue and make sure they are not unresolved.

it will be fine. if you are still concerned just delete it after you stop the sprint. hide the other board from all others by removing any share.

unfortunately there is not bulk update capabilities. they have to be done one at a time. I assume you could script this using a scripting addon.