Jack Brickey Expert

Hi @Lusine , you can use Automation for this. Are you comfortable with writing Automation rules? There are a number of post discussing calculating the difference between two fields (dates is the most talked about). Basically you can use the "minus" automation function here. For example... {{issue.field 1.minus(issue.field…

Hi @Kamlesh Panchal , I have not done this for my own needs but certainly doable. Is your question about how to create the SLA or the reporting bit? Example sla... For reporting you could create a new report based upon the new SLA % met.

Excellent write up Bill. This is sure to help others.

@Bill Sheboy , it might be worthwhile pulling out the details of the answer into a separate answer and then @Tomislav Tobijas or I could accept it.

agree with Christopher. I would add a post function to each transition to add a label. However this will not help you with historical issues only going forward. I guess I would have to question why you have multiple uniquely named transitions between two statuses.

@Andy Hutchinson , Your post is confusing. How are you related to the original post here? Maybe you are the original poster "Test"?

I flagged for follow up. 

Hi @Test , are you the only user that is experiencing this problem? Are there any other users that can try to login?

So your last comment is interesting and hints at your actual goal 'simplify and cleanup my workflows'. I believe that it certainly would be useful to assess the number of times an issue transitions from one status to another via a specific transition, however, ultimately discussing with the team how they use a workflow is…

Ah, ok. 🙂 So the exact solution depends on more details but here is an example to move us closer to your desired solution status changed TO "in progress" after startOfYear() if you have a dedicated transition from one status to another. It will be easier to zero in on that specific transition. However, if the transition is…

Hi @Lucca Fernandes , Há muitas postagens dentro da comunidade sobre como extrair tempo no status Jira. Em última análise, somos muito limitados em poder fazer isso sem um complemento. Eu encorajaria você a pesquisar na comunidade para obter várias recomendações sobre tais complementos.

If I am missing your question please let me know.

Hi @Marta Lopez Reyes [UOC] , while you can add a description to a Transition while editing the workflow that info is not presented outside of the editor to the best of my knowledge. Generally you try to name the transition such that the purpose is clear. Note that when using "All" (or "Any status" in TMP) the description…

Hi @João André Amaro , welcome to the Community. Yes this is certainly possible. You would need a global or multi-project rule. There are a number of posts in the Community discussing this or similar use cases. Here is one that I found as an example - When-a-cloned-issue-has-status-updated-update-status-of-original .…

If you have a 'finite' and manageable number of users then you could use an if/else block... if writer = John then assignee = John Funky else if writer = Jack then assignee = Jack Awesome else if writer = ... but this would no be easily maintained or scaled. if I get some time I will play with this and respond if I come up…

hi @PgM Innovations Support Team , please be sure to review the Partner Guidelines

LOL! that is so true!

@Sarah Isaacs , I wonder if you could alter your process and leverage a text field. Just a thought and something to try out.

Here is the closest open Suggestion I found - https://jira.atlassian.com/browse/AUTO-421 

Hi @Sarah Isaacs , so unless you have the proper admin permissions you will not be able to create a CMP. You would need to work with your Org admin for this. If you do have the necessary admin privileges you can click on Projects > view all projects > create project and find the proper CMP template.

@John Funk , I don't use TMP and was unaware of this limitation. Can you share the reference for that info? Is there a JAC for it?

Hi @John Izquierdo , it would be interesting to add a log action to capture the 'value' of Company to see if it matches that of available single select options. If that proves successful I might try using a Variable action to store the value and then use the variable in the edit action.

Hi @Sharon Bass , can you tell me if this is Company or Team managed project (lower left corner). likely someone has changed the notification scheme or at least that is where I would start. project settings > notifications check what roles are associated with which events and assess if you are in any of those roles.

Hi @Monitoreo CN , are you changing as follows? * click on your avatar * choose account settings which takes ypu to id.atlassian.com * click on email in the menu * enter new email

can you try the following simple form... {{issue.issue key}} <a href="{{issue.URL.customer}}"> "click the Link" </a> For test purposes you may wish to change your trigger to manual in that way you don't have to keep creating a bunch of issues. Just execute the manual trigger from any existing test issue By the way, your…

@Marius Fischer , So I spoke too soon. I just ran several more tests and it appears to be working. I haven't yet figured out why it's not working on the one issue I tested it on but I'm sure it's something I'm just overlooking. Would you mind sharing a screenshot of your automation rule?

hmmm, something does appear to be amiss. I just looked at an old rule that I had and it does not appear to be working as previous. Here are the results below last week here was the result... I wonder if this is a side effect of the automation issues earlier this week.

@Santhosh Raj , please see this article - set-up-approvals . in the articles illustrated on that page they discuss how to set up approvals by customer.

Unsure TBH but it does strike me as a race condition sort of side effect. I would suggest reaching out to Atlassian Support.

@eduardo gonzalez please post a new question rather than adding to this post.