Jack Brickey Expert

Currently it is not possible to reorder the projects. There is an open suggestion for this you can watch/vote on - JSDCLOUD-1472

can you provide more info? what fields are missing and what extra fields are presented. I know that there will be some additional fields, e.g. a unique issue ID, created date, etc. and some fields are not actually fields but rather calculated results.

have you gone thru the documentation? That would be a good place to start I think.

ok so that is the error. I would like to see the screen where you clicked the board link. It appears that you have a business project. I'm trying to understand if you are getting this when you are clicking the default "Board" that is setup by default when creating the project or some kanban board that was created after the…

so i'm a bit confused because the second image has the story points displayed? Maybe this is not the issue where it isn't displayed? Can you share that image if so? I wonder if you are dealing with the new issue view. If so then you would need to add Story Points field to the primary or secondary view in the issue Layout…

the easiest way is to go to the Backlog and drag it up to the current active sprint. you can also go to the issue and add the sprint into the Sprint field.

To the best of my knowledge this is still the case. I would recommend that you create a proxy agent that the developers would use in your absence. This gives them full agent privileges. I’m on cloud so the nice thing there is that I can enable/disable an agent on a monthly basis. On server, given the pricing model I am…

What exactly are you seeing? Are you saying that there are no boards associated with any project? Are you on cloud or server? Are you an admin? Can you share an image of one project where there is no board?

Have you set the permission to reflect your desired access? If so, have you tested what a user can see and access? Are you seeing where you have excluded a user from a project but they can still access it?

In cloud there is an export function (button) on the Users page under User management. I would think that server does as well. I found this article in Atlassian’s documentation - how-to-export-users-to-csv-from-a-jira-application. In cloud...

Steve, if you are replacing a workflow, if there are any change to statuses from the previous WF then you will be prompted to remap them to statuses in the new WF. If the statuses are all the same between the WFs then you will not be prompted to remap.

Odd. Do the following work? issuekey = FI-198481 issuekey In (FI-198481)

Generally, you define a user into a role or group when they are added. That role or group is then used i the notifications. By default Users go into something like “Jira-users”.

Look at the bottom of the workflow screen and see if you see Inactive and select it.

You can use Bulk update for this. * Go to Search Issues screen and advanced * enter issuekey In (x,y,z,....) paste in the list of issues in CSV format * in the top right under the ellipses select bulk edit * follow the screens note that your workflow needs to support the transitions that would be necessary to close the the…

if you are using JSW you can consider putting a dashboard together but you cannot use the SLA report unfortunately. You can also look at addons to accomplish this.

@Katrina Houghton , i'm am but a user like yourself and in fact don't actively use NG projects so I can't speak to the current behavior definitively nor and planned changes.

if a customer creates a ticket they can share it during creation (if configured) otherwise after created they can share via portal.

@Jeremy Abergel , I see where the mappings are not aligned. It appears that the board owner (you?) has change the column labels and status mapping but they have not registered for the other person. I'm unsure which of the two is most current. I would recommend that they clear their cache and try to log out and back in. you…

they are supposed to age off after 14 business days in Done status or at least that was the interval at one time. i haven't tested this lately. 

that seems very odd. i'm guessing they are looking at a different board. Can you provide screenshots of the two view?

yes cloud supports addons. I would recommend searching the available addons in the Marketplace for customizing the portal for cloud.

this will work but note that you will be limited to the number you can export at any one time to 1000. Meaning you will need to export 1000 at a time until done and them combine in excel. Also, note that if you are on cloud the instructions are slightly different and you can click on the Cloud tab in the link that Bogdan…

i found this page which might be of interest - interacting-with-confluence-from-jira

@Tammy LaPorte , i am not following the line of question here. can you clear this up for the Community?

yep. simply click on the link provided and add the field.

which what? if you are asking for which addon I can only offer a possible suggestion not based upon personal experience have a look at - extension-for-jira-service-desk

is there a value in the field? it will not display if empty. also try switching back to the old view and check and use the Admin > where is my field feature.

you don't need an addon to export to CSV. go to Search for issues and enter "project = abc123" then use the export function (cloud = open box w/ down arrow).

You could either consider creating a separate project or look into an addon.