Jack Brickey Expert

you can change your Automation to do whatever you like. However, I prefer to use the Respond to customer to result in the transition to the Waiting Customer status for SLA pause reasons. There are times when my agents want to simply provide a comment to the customer w/o transitioning it since they don't necessarily need…

and of course enter the reporter as the customer

this is an often discuss topic in the Community so you will find more info out there by searching. That said... you need to ensure they select the correct issue type AND Request Type. 

sorry. i'm being an idiot. :-( The watcher field in the new view is the eye icon in the top right of the screen

@Sadia Aslam , helping Thomas out as he is offline now... Bare with me in case I'm repeating things here. Now that the custom resolution field is gone I see you are still not seeing the resolution. Two things to check for me: * if you switch to the old view by going to the detail issue view and clicking on the old view…

it may be because it is empty, no one watching. check that and add a watcher and see.

you can do this but the available request types will map to the issue type. So you likely will want to first change the Issue type (depending on your configuration) and then the request type. If this task is rather static/consistent you can consider using Automation to change it any time an email issue is raised.

Вы можете рассмотреть эту статью. Разрешения устанавливаются в проекте> настройки проекта> разрешения 

slight correction - not story points but time estimates/logged

unsure of the precise answer here but will share this link so you can review for yourself. Atlassian Security

what do you mean "in only one application"? If you mean can they all be on a single instance then yes and that is the most common usecase.

so working now then?

Вы можете проверить это как администратор, зайдя в настройки jira> управление пользователями> выберите пользователя и войдите под ним.

you can't do that in NG

this should be a different post/question. The icon that is presented in the portal card is the one that is configured in project > project settings > portal settings, choose logo

Well you have a few options. The best solution depends on how you wish to "expose" them. * Simply create a Dashboard and include them there. This requires the users from various projects to view the board regularly. * Using automation, when a critical issue is created or a less than critical issue is adjusted to critical…

as i mentioned I think it is valid for 7 days but I have not checked this in some time TBH.

here are some badge ideas.... * CAB * CAB Alumni * in an effort to bring off-line into online, what about Community Event badges: x-Events planned, x-events attended, x-speaking engagements, etc. Maybe they already exist :-) * Summit badges and or #-summits-attended

I use Automation lite on cloud and it works great. In fact it is the same code as paid version with a limit on how many automations you can run per month. It is a solid product.

There was an issue with some cloud instances yesterday. We experienced this as well but it should be resolved at this time. If not, reach out to Atlassian Support.

I would report to Atlassian Support especially if this has just started. I am seeing some other display issue posts in the Community today so maybe an update has compromised things. Other thoughts, be sure to check another browser but I doubt this is the cause in this case.

Are you still having the issue? Given you are on cloud I would suggest reaching out to Atlassian Support on this so they can log in and have a look.

Yes agreed. However, I use a single instance for both. I have internal facing JSW with one project that includes external vendor and I have JSD with internal only projects and others that are external facing. Certainly care must be employed when mixing and separate instances removes the need for care in this regard. 

Maybe sharing the filter here would give a clue? I would start by breaking down the filter into parts and see if I could zero in on the cause.

Are you on Server Version 8.1?

I would definitely provide feedback to Atlassian via the feedback link.

it is there in cloud for sure. I found this in the docs for server

@Agustin Jimenez ,ok but this is posted under Jira.

I haven't imported into NG project but did import Bugzilla into Jira Classic using CSV import. I would think it would work for NG w/in the limitations of the fields you have set up. Easy enough to try it. I recommend doing a one-two issue import trial(s) until you get it right and then save the template and do the balance.

7d last time i checked go to settings > user management > search for user and you should see "resend" option